Sales Customer Service

RUSSELL L. BOGARTZ

** ******* ***** *******, ** 01757

508-***-**** *.*******@*******.***

BACKGROUND SUMMARY

Eleven years IT experience that includes:

• Managing sales force automation projects from concept to implementation

• Training and supporting all levels of users

• Researching and identifying software to best meet the business needs of the organization

• Learning, testing, troubleshooting, implementing, and developing strategies for the use of software products

Software skills and experience include:

• ITIL Foundations Course • SAP • SQL

• Business Objects • VB Script • ASP

• HTML • MS Access, Visio & Project • MS Office suite

• Illustrator • eRoom • Web Analytics Reporting

• Video Editing Software & Hardware • Photoshop • Quark Xpress

PROFESSIONAL EXPERIENCE

The Adidas Group Canton, MA

Business Solutions Manager - Reebok Sales 2008-2009

Worked directly with Sales Operations, Marketing, and Product Management to implement sales force automation

tools and improve, simplify, and streamline essential sales analysis reports. Ensured that changes needed from a

technical standpoint were processed and implemented. Trained sales force on all automation tools.

• Collaborated with Sr. Director Management/Sales Operations to implement sales force order entry system that

facilitated quicker, easier, and more accurate order entry and reporting. This also eliminated the need for

Customer Service to enter orders, allowing them more time to manage customer issues.

• Created a Sales Portal for Reebok and Rockport that allowed Sales Operations and other departments to share

reports, selling plans, documentation, and other vital documents with the Sales Force to help drive sales.

• Created complex reports for VP's and directors to assist in multi-faceted analysis of sales figures. These reports

were used to identify top selling products in key markets.

• Created and updated documentation and trained Sales Force on automation tools in small and large groups to

ensure proper use by the sales force to streamline selling efforts and make business processes more efficient.

• Collaborated with Sr. Director Management/Sales Operations to create a gap analysis of Sales Force

Automation tools between several brands and regions of Adidas Group. This was used to create a 2 year road

map for the Sales Force Automation Tools implementation for Reebok.

The Clarks Companies, N.A. Newton, MA 2000-2008

Business Systems Analyst 2004 - 2008

Developed and implemented initiatives to enable better reporting and computer use for the Sales Force. Created

Charters and Functional Requirements and Technical Design for projects for the company. Researched software

solutions and provided recommendations for the company as directed.

• Solicited feedback from the Sales Force and incorporated this information into reporting strategies to help them

drive business and use their working time more efficiently.

• Administered, introduced and supported collaboration strategies using eRoom to create business process

solutions such as:

Work order tracking system to allow customers of Creative Services access to project deadlines and status.

Reporting repository and database for Sales Representatives to store account visit reports.

Repository and file management strategy to enable Product Managers to effectively share and track

versions of documents and collaborate with product details globally.

• Administered Intranet for entire company.

• Produced, documented and customized reports using eRoom, Web Timesheets, Web Analytics, etc. to give

upper management a clear picture of how the business was using its resources.

• Trained and supported users of eRoom throughout the company to facilitate better collaboration within and

between departments and regions.

• Administered and tested Consumer Websites for all brands to help increase internet presence for the company.

Sales Automation Specialist 2000-2004

Provided 2nd level technical support and managed 1st level support to Sales Force of 80+ members.

Managed projects involving vendors and multiple departments within the company and was actively involved in

resolving technical issues throughout implementation. Created extensive documentation of processes needed for

sales information system and other systems.

• Enhanced, modified, and constructed essential reports for all levels of use using internal web application and

Business Objects applications to help drive sales.

• Managed hardware upgrades, created and presented documentation and hands on instruction for entire Sales

Force to help drive business and save time in day to day processes.

MPI Newton, MA 1999-2000

Technical Support Provider

• Provided technical support for clients using a payroll application called Millennium.

• Assisted Payroll Service Bureaus in solving complex payroll issues over the phone.

HMEI Boston, MA 1999

Freelancing Position as a Trainer and Technical Support Provider

The Choice For Staffing Inc. Boston, MA 1998-1999

Software Trainer, Software Services

EDUCATION

B.A. Cum Laude in Music Education

University of Massachusetts at Amherst

Awarded the Nelson Jeager Memorial Music Scholarship.

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