D ANA R . W OLFE

* * * * * B a i n b r i d g e A v e . L i v o n i a, M i c h i g a n 4 8 1 5 4 7 3 4 . 7 5 5. 6 9 0 0 d a n a @ d a n a r w o l f e . c o m

LinkedIn Profile: http://linkedin.com/in/danarwolfe871

B U S I N E S S S E R V I C E S E X E C U T I V E, B U S I N E S S T R A N S F O R M A T IO N S A L E S

Over 12 years managing Fortune 500 accounts in Business Services, Business Process Optimization & Outsourcing Services

A seasoned executive with proven ability to make a swift and profitable impact in extremely competitive high technology industries.

Consistent track record of exceeding growth targets through strategic vision, planning and execution. Deep experience in planning,

solution design, deal shaping and sales execution in the delivery of enterprise-wide technology and consulting initiatives that support

business systems, strengthen organizational capabilities, and enhance productivity and efficiencies.

AREAS STRENGTH & EXPERTISE

OF

Strategic Planning Global Sourcing Models & Planning Value Engineering / BSM /

ITSM

Executive Positioning Offshore / Onshore Service Delivery

Management/Technical

Contract Negotiation Conflict resolution and consensus

Consulting

building

Coaching and

Competitive Market Analysis

Mentoring Goal Setting and Personal

development Infrastructure & Application

Business Development

Mgt.

Cross Functional Team Leadership

Technology Lifecycle

Management

PROFESSIONAL HISTORY

BPO Consultant Global FSI Client (Temporary Contractor) December 2008 – Present

Responsible for developing effective outsourcing strategies within GMAC’s BPO-Center of Excellence. Accountable for the overall

outsourcing strategy for the business and creating the conduit for business units that help facilitate moving headcount and processes

economically to near-shore & offshore, third party entities.

Coordinated with multiple business units in the US and abroad within the company in developing customized outsourcing strategies and

detailed, phased implementation plans for them. Engaged key vendors to partner with operations to provide low-cost, scalable structure to

focus on continuous productivity gains and access to multiple capabilities across the company’s line of business.

Accenture Senior Manager Business Development / Outsourcing June 2006 to June 2008

Executive responsibility for developing and shaping application & infrastructure outsourcing pursuit strategies with concentration on

cross-industry and specific BPO service lines. Deep focus on Fortune 500 clients in Financial & Accounting, as well as Manufacturing &

High Tech verticals.

Identified, qualified and developed opportunities within existing and in new clients. Orchestrated full collaboration of solution providers

and market makers to support account strategy, developed solutions to meet client business imperatives and close top opportunities.

Developed strategies to establish competitive advantages and fostered collaboration among suppliers, operations & delivery planning to

enable ideas to be quickly brought to market. Assembled and managed direct & virtual solution teams, managed pursuit budgets and deal

financials. Developed and managed the bid development project plan, including setback schedules to ensure all internal, partner and client

deadlines are met. Developed transition and delivery programs and ensured a robust contracting risk management process is utilized and

discussed during each executive tollgate.

Achievements:

• Consistently exceeded quarterly and annual revenue objectives; 110% in 2006 and 176% in 2007

• Negotiated vendor and client contracts to ensure solution integrity and consistency in business processes

• Assembled, funded and directed offshore teams in a full matrix environment

• Conducted pursuit programs in line with the global Bid Management Pursuit Process (BMPP)

• Ensured robust qualification and business case development prior to bid resource commitment and revalidated during each

executive tollgate.

• Experience developing, delivering and operating in accordance with ITIL, CoBIT, & Six Sigma standards

• Developed and sold solutions to clients including Providian/Washington Mutual, Wachovia, Capital One, Visa, Morgan Stanley,

Caterpillar, Motorola & GMAC, FINRA, Intel

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