Customer Service Administrative Assistant
Resume:
Columbus, Ohio *****
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RICIA ELESTIN Phone: 614-***-****
Phone: 985-***-****
Email: **************@*****.***
PROFESSIONAL PROFILE
Results oriented technical professional with proven success in computer operations and managing personnel, computer
operating systems, systems analysis & design, support services, local & remote network communications and computer security
operations. Dedicated to strategically developing plans to merge business needs with innovative resources. Keen ability to
direct complex projects & diverse teams in achieving corporate objectives that impact and foster growth.
System Configuration Support Systems Testing Validating Training Troubleshooting Multi-tasking
Customer Service Computer Proficient Inventory Management Document Destruction Detail-Oriented
Excellent written and verbal communication skills Possess entrepreneurial spirit Strong problem-solving and analytical skills
Proven track record of success Strong work ethic Demonstrated leadership Competitive attitude
TECHNICAL SKILLS
Systems: Windows (95, 98, ME, 2000, 2003, XP, Vista)
Hardware: Servers, Hubs, Routers, PC's, MAC
Software: MS Office, Peoplesoft, Auto-pro/CMI platform, TOSE, TOSB, Canada FDR (RUMBA)
Speed: WPM – 65, KSPH- 13750
EDUCATION
Masters of Business Administration (Highest Honors) - ITT Technical Institute - Carmel, IN - 12/2008
Bachelors of Science in Computer Information Systems - Nicholls State University - Thibodaux, LA - 5/2006
PROFESSIONAL EXPERIENCE
4/2008 – Present Technical Support 3 – Citigroup - Columbus, OH
Position Profile:
Configuring machines and setting up support systems, providing support for system issue resolution
Test new payment systems & processes -Responsible for testing and validating for system conversions
Create and update procedures and train internal end users on procedures
Support to management -represent management in meetings and on conference calls
Represent team lead in absence through coordination of the distribution of daily work to process
Inventory management
Transmission of posted customer payments
Assist in the destruction of sensitive documents
Interacting with internal and external customers on issue resolution
Testing and implementing new business initiatives and assisting with special projects
Payment Processor (Clerk 3) – Citigroup - Columbus, OH
7/2007 – 4/2008
Position Profile:
Processed dealer reserve payments, Car-max warranty refunds and bankruptcy payments
Processed customer payments, refunds and cancellations, customer and dealer invoices
Verified dealer statements and handled all account correspondence
Reconciled balance sheet to payment entries keyed to the system, as well as, reconciled and verified
team's invoice payments
Assisted in complaint resolution between vendor and customer
Balanced all checks keyed by each keying team
Performed complex account analysis and adjustment functions involving exceptions
Compiled data and assisted in completion of management productivity reports
Researched various financial issues on customer accounts and took necessary action
Cross-training of team members
Distribution of daily work to team members
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RICIA ELESTIN Page 2
PROFESSIONAL EXPERIENCE CONT’D
MIS Specialist I/Payroll Clerk – Citigroup - Columbus, OH
7/2006 – 7/2007
Position Profile:
Processed payroll for 300+ employees, in a timely manner
Created MIS and production reports
Provided basic Help Desk functions
Audited employee attendance and productivity data and entered data into a local database
Supplied management with related reports to manage staff and related processes
Processed cash payments & cash deposits
Audited, documented, and stored incoming cash payments and wrote checks for those cash payments
to their respective products
Researched customer information and posted payments to their accounts – Account types included:
mortgage, auto, credit cards payments
Technical Support (Techstaff) - Instructional Technology Support - Thibodaux, LA
8/2004 – 5/2006
Position Profile:
Identified, troubleshoot, and analyzed computer related issues, determined appropriate course of
action, and conducted repairs, modifications, upgraded internal components, and peripherals as needed
Formatted hard drives; determined appropriate file system FAT, FAT32, NTFS
Installed and configured operating systems, patches and upgrades, including Windows 2000
Professional Windows 95/98/ME, XP, Windows NT 4.0, Windows 3.1, and MS/DOS
Installed and configured software applications, telnet connections, and electronic mail
Installed network interface cards
Setup bindings, IP addresses, WINS, and DNS configurations
Operated and maintained Local Area Network connectivity using TCP/IP protocol
Serviced and maintained microcomputer systems, including inspections, cleanings, tests, run scandisk,
defragmented hard drives, and updated antiviral programs to maintain performance and security
Prepared documentation and training materials
Provided personal assistance to students on Dell and Macintosh computers
Maintained computing facilities and managed printers
Performed daily Novell administrative tasks including adding and deleting users, setting up shared
areas, controlling data access, and managing print jobs
Maintained server backup tapes
Lab Assistant/Administrative Assistant - Instructional Technology Support - Thibodaux, LA
8/2002- 8/2004
Position Profile:
Assisted students with basic computer skills
Enforced computer lab rules and regulations
Setup student user accounts
Provided clerical support, including answering phones and word processing
Administered payroll
Prepared meeting agendas and meeting minutes
Ordered department supplies
Prepared test material for employees
AFFILIATIONS
Delta Sigma Pi Business Fraternity National Society of Black Engineers
Zeta Phi Beta Sorority Incorporated National Technical Honor Society
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