Training Management

ADAM WHITLOCK

*** **** ******

Seattle, WA *****

Ph: 314-***-****

abnt7b@r.postjobfree.com

I am an internationally accomplished software engineering professional with progressive

experience planning, developing, managing and maintaining, popular new PHP and ASP

applications and related technologies for global industry leaders. Authored several bi-lingual

technology related articles. Multilingual in English and Mandarin Chinese with expertise in

using multicultural cross-geographical teams to engineer effective solutions that drive

company growth and technological innovation.

I am a self-motivated and result oriented professional with 10 yrs’ experience in various

industries such as Electronics Design, Automation, and Web Development using the latest

technologies. In recent past, I worked in the areas of Administration, and Information

Services Management in Education and Training/Development. I am a successful

individual with proven records of achievement and I made significant contribution towards my

previous organization’s vision and profitability.

Seeking position of:

An active Technology Manager leading a department to meet the highest of standards

•

in technology development while meeting departmental goals;

Use analytical skills and problem solving abilities, generate alternatives and fall-back

•

plans wherever necessary, and implementation after proper evaluation to reach goals

set by management;

With the opportunity to advance my skill sets by communicating with industry

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professionals and being given projects that require knowledge of the very latest in

design techniques;

ROLE-SPECIFIC COMPETENCIES

Technology Infrastructure Management

• Managed the planning and implementation of additions, deletions and major

modifications to the supporting national infrastructure.

• Implemented network security at the regional levels.

• Oversaw the administration and maintenance of the company's infrastructure, and

directed more junior innovators when necessary.

• Oversaw the administration of the company's WAN.

Telephony

• Managed and developed upgrades to the company's telephone system at the national

level.

• Oversaw all telephone changes, including routing for seating assignments.

(Continued

Training & Lab Maintenance

• Oversaw the administration and maintenance of computer stations and software for

company training programs and provided additional support when necessary.

Internal Systems

Oversaw troubleshooting, systems backups, archiving, and disaster recovery and

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provided expert support when necessary.

Worked with project teams to help implement Internal Systems.

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Help Desk Administration

• Oversaw all help desk activities at the national level.

• Responded to escalated help desk issues.

• Oversaw the administration and maintenance of our tracking software.

• Interacted with internal clients on all levels to help resolve IT-related issues and

provided answers in a timely manner.

Asset Management

• Built and maintained vendor relationships and managed the purchase of hardware and

software products.

• Managed the purchasing of all software, hardware and other IT supplies at the national

level.

• Ensured that company assets are maintained responsibly.

Content Management

• Built and maintained a CMS solution for NetworkHR.

• Managed the updating and advertising agents for the company web portal.

• Co-ordinated with graphics design team, editorial team, and publishing team to effect

content updates.

CAREER PATH CORE COMPETENCIES

Communication

• Facilitated team meetings effectively.

• Held regular status meetings with team.

• Kept team well informed of changes within the organization and general news.

• Effectively communicates relevant IT-related information to superiors.

• Delivered engaging, informative, well-organized presentations.

• Resolved and/or escalated issues in a timely fashion.

• Understands how to communicate difficult/sensitive information tactfully.

• Relays relevant IT-related information to the company in a timely manner.

Management

• Initiated and implemented improvements in all areas of IT responsibility.

• Served as main point of contact on all IT-related matters.

• Responded/acted on upper-management direction .

• Identified and provided standards for gathering information for use in trend analysis

and reported information to upper management.

(Continued

PROFESSIONAL QUALITIES

Leadership

Challenged others to develop as leaders while serving as a role model and mentor.

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Managed the development of teams by ensuring, when possible, that project tasks are

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in line with each innovator's career interests.

Worked to inspire coworkers to attain goals and pursue excellence.

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Identified opportunities for improvement and made constructive suggestions for

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change.

Managed the process of innovative change effectively.

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Remained on the forefront of emerging industry practices.

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Teamwork

• Consistently acknowledged and appreciate each team member's contributions.

• Effectively utilized each team member to his/her fullest potential.

• Motivated teams to work together in the most efficient manner.

• Kept track of lessons learned and shared those lessons with team members.

• Mitigated team conflict and communication problems.

• Planed and facilitated regular team activities outside of the office.

Client Management

• Managed day-to-day internal and external client interaction

• Set and managed internal client expectations.

• Communicate effectively with internal and external clients to identify needs and

evaluate alternative business solutions.

• Continually sought opportunities to increase internal and external client satisfaction and

deepen client relationships.

ORGANIZATIONAL RESPONSIBILITIES

Innovator Development

• Conducted effective performance evaluations and mentored those with less experience

through formal channels.

• Helped teams execute career development plans.

• Sought and participated in development opportunities above and beyond training

required by ClarkMorgan.

• Trained other innovators and clients through both formal and informal training

programs.

• Encouraged more junior innovators to take responsibility for their development within

the company.

• Challenged fellow innovators to progress toward their professional development goals.

Internal Operations

• Suggested areas for improvement in internal processes along with possible solutions.

• Led internal teams/task forces

• Approved team members' time and expense reports in a conscientious and timely

manner.

• Reviewed the status reports of team members and addresses issues as appropriate.

• Complied with and helped to enforce standard ClarkMorgan policies and procedures.

(Continued

Trainings/Workshops Attained

Training on the Seven Habits presented by Steven Covey;

Six Hats training presented by Dr. Edward DeBono;

WOMBAT training presented by Dr. Michael Hewett Gleason;

Training on Situational Leadership, Morry Morgan;

Training on Selling Skills, Andy Clark;

Training on Presentation Skills, Jeff Lunz;

Training on Cross Culture Management, Morry Morgan

Training of IT skills - MS office, Web Design, HTML/DHTML, CSS, PHP, Etc;

Attended and presented many other short Training Programs on Management, Marketing,

Training and Development, and Communication;

Certifications

Foreign Expert Certificate issued by the Public Security Bureau of Shanghai;

CET-6 Training Certificate;

Spoken Mandarin Chinese Certificate;

Chinese culture training;

Valid Chinese Z visa;

Personal Particulars

Date of Birth: March 1st 1980;

Languages Known: English and Mandarin Chinese;

Well traveled in China, Singapore and Thailand;

High proficiency level in Spoken Mandarin Chinese;

Well composed even in adverse conditions;

Good at adapting to business discipline;

Good at imparting on the job training;

Good Soft Skills Trainer;

Activities and Memberships:

Volunteer, BaoDi Municipal Orphanage, 2007 - 2008

Member, TEDA Bio-Medical Conference Association, 2006 - 2008

Advisor, Tianjin Overseas Returned Scholars Association, 2007 - 2008

Member, American Chamber of Commerce Beijing, 2006 – 2008

(Continued

Professional Work Accomplishments (beginning day one to date)

Joined Wakeley Electric in the summer of 1998;

Assisted in the design and implementation of embedded commercial and industrial

electrical projects;

Provided after service inspection of systems and equipment to insure local and federal

government guidelines were met;

Maintained a well documented work log of all work and maintenance done by the team;

Insured that proper billing practices were upheld by the team;

Joined Broesler Enterprises as a Systems Engineer in 2000;

Designed and implemented embedded commercial and industrial HVAC systems using C;

Wrote equipment and materials handling procedures;

Traveled to site locations to view project progress;

Ensured proper project development cycle;

Ensured all projects met or exceeded local and federal government guidelines;

Resolved electrical component issues;

Promoted in 2001 to Technology Supervisor;

Developed a company web presence;

Migrated the company from a paper based billing and record keeping solution to an all

electronic system with data redundancy;

Deployed fleet wide use of laptops with GPS tracking systems and automated

synchronization of billing data;

Provided technology related resolutions to internal and external clients;

Re-joined Wakeley Electric as a Technology Consultant in 2003;

Developed a web architecture using a LAMP environment;

Developed a company web presence

Migrated the company from a paper based billing and record keeping solution to an all

electronic system with data redundancy;

Deployed fleet wide use of laptops with GPS tracking systems and automated

synchronization of billing data;

Provided technology related resolutions to internal and external clients;

Joined ClarkMorgan in 2006 (See above mentioned accomplishments or detailed

work history below);

(Continued

Skill Sets:

WebSphere Suite

• •

Department Budgeting SQL •

and Oversight XML/XSL

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Visual Basic PC Platform Driver

• Reporting and •

Designs

Documenting Software

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projects Adobe CS4

• Intermediate spoken

• Corel Paint

Mandarin Chinese

• AJAX • GIMP

• ASP • MS Office Suite

• Electronic Circuit Design

• C • Swish Max

and Implementation

• CSS

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HTML/XHTML AIX/Linux/UNIX

• Public Speaking

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Java Windows Vista/XP/2003

• Soft Skills Training

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JavaScript Mac OSX 10

• Perl

IBM DB2

Apache/Tomcat

• PHP •

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MySQL

IIS 6/7

• Shell scripting •

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Thank you

Thank you for taking the time to review my resume. If I make the short list please contact

me, so that I may provide you with letters of reference and any other details that you might

require to make an informed choice.

Contact this candidate