Medical Manager

CHRISTOPHER J. MASTROMANO

** ***** ******

Lindenhurst, NY 11757

631-***-**** Home 347-***-**** Cell

***********@*********.***

Healthcare executive with over 25 years of progressive experience in hospital operations and patient

care administration. Accomplishments include cost containment, process improvement, and

enhanced labor relations. Outstanding skills in promoting collaboration and providing leadership in

a non-profit, urban environment.

PROFESSIONAL EXPERIENCE:

VICE PRESIDENT/ EXECUTIVE DIRECTOR (February 2005-Present)

Mary Immaculate Hospital, Jamaica, New York

Provide operational leadership in a 197-bed acute care hospital that generates $170M annually.

Hospital is a Level-1 Trauma Center and includes a 43-bed Inpatient Behavioral Health Unit, 115-

Bed Skilled Nursing Facility, Cancer Center, and is a teaching hospital of New York Medical

College for 185 residents. In 2008 the hospital had 10,000 inpatient discharges, 118,000 outpatient

visits, and 42,000 emergency room visits. Manage budget in excess of $160M with a staff of 1,200

FTEs and 14 direct reports. Hospital is currently part of Caritas Health Care, Inc, $345M system and

formerly part of St. Vincent’s Catholic Medical Centers of New York; a $1.4B organization that

encompassed five acute care and one behavioral health hospital, four skilled nursing facilities.

Provided leadership oversight for successful transition of hospital to Caritas from St.

Vincent’s.

Negotiated new clinic program for Developmentally Disabled Adults- resulting in 5,000

additional clinic visits, 200 annual admissions, and increase in ambulatory surgery cases.

Guided negotiations with the New York State Department of Health on the Healthy Living

Partnership, resulting in $3.5M grant award.

Directed privatization of Radiation Oncology Program, resulting in annual expense

savings of $1M, without impacting referrals.

Integrated and expanded a Dental and Oral Surgery Residency Program into hospital,

resulting in 5,000 additional outpatient clinic visits and increased ambulatory surgical

volume of 11%.

Provided leadership oversight for hospital’s revenue cycle program that resulted in

updating the charge description master and the decentralization of charge control to

individual departments.

Developed a cost control management process while implementing a productivity

management system resulting in a reduction of 81.5 FTEs and 40 beds; closed 24 bed in-

patient pediatric unit.

Sponsored a multi-disciplinary ED project resulting in a sustained 5% decrease in

emergency room walkouts and an increase in 2,500 billable visits.

Directed implementation of a Rapid Evaluation Unit in the ED, eliminating front-end

waiting times and improving patient satisfaction and patient flow.

Provided oversight for Emergency Department Performance Improvement team resulting

in an 8% favorable increase in CHF/MI core improvements.

CHRISTOPHER J. MASTROMANO PAGE 2 OF 4

Facilitated daily meetings with medical staff leadership resulting in controlling length of

stay with an increase in overall CMI.

Participated in monthly Board of Trustee and Divisional Medical Executive Meetings.

Provided leadership that resulted in two successful Joint Commission Surveys.

Led FDNY-EMS contract negotiations and implementation across the system EMS

services.

Coordinated activities that resulted in an agreement with the CDC and New York City

Office of Emergency Management to store two mass decontamination containers prepared

for rapid deployment; one of four sites in Queens chosen for disaster readiness.

Positioned Mary Immaculate as the primary receiving hospital for John F. Kennedy

International Airport resulting in 400 hospital admissions annually.

Directed expansion of medical library for use by residents and medical students.

ADMINSTRATIVE DIRECTOR, (October 2000-February 2005)

Mary Immaculate Hospital, Jamaica, New York

Operationally responsible for the Emergency, Ambulatory Care, Ambulance, Transportation,

Admitting, and Care Management/Utilization Review Departments. Fiscal responsibilities in excess

of $9.5M managing 100 FTEs with 6 direct reports. Integral member of hospital senior management

maintaining administrator on call responsibilities.

Managed a $3.7M 3,000 square foot expansion and upgrade of existing emergency

department from design through final CON and DOH approval.

Increased telemetry capabilities and integrated the unit into a medical floor from a separate

stand-alone unit; resulted in controlling length of stay and improving bed turnover

efficiency.

Focused on ED throughput in department targeting admitted patients remaining greater

than 6 hours; sustained reduction to 3.3%, below 6% national benchmark.

Reduced and sustained reduction ED ambulance turn around times below Queens Borough

average for a period of 12 months.

Provided leadership to outsource ambulatory care schedule, which resulted in improved

patient satisfaction and patient flow.

Provided leadership for NYS DOH mandated review of the New York City Trauma

System resulting in continued Level-1 Trauma designation.

Directed a Radiology turn-around project for critical care patients requiring Cat-Scans

resulting in a reduction of wait times by 50%.

Administered and ensured compliance with a New York City Department of Health Grant

for bioterrorism preparedness with successful grant earnings in excess of $350,000.

Designed the region’s emergency management plan, including implementation of a

Hospital Emergency Incident Command System.

Provided administrative oversight to relocate a Family Practice Residency into an

approved article 28 facility; addressing a prior citation issued by the ACGME.

Coordinated relocation of Wound Care and Hyperbaric Oxygen contracted therapy

services into hospital.

Served as participating member of the closure/transition team for St. Josephs Hospital in

Flushing, N.Y. Facilitated activities to relocate 20-bed medical-surgical unit from St.

Josephs Hospital.

CHRISTOPHER J. MASTROMANO PAGE 3 OF 4

CORPORATE MANAGER-PREHOSPITAL CARE (1997-2000)

St. Vincents Catholic Medical Centers Of New York

Corporate Office, Jamaica, New York

Responsible for the departments of EMS and Transportation for four acute care hospitals in

the Brooklyn-Queens Region. Fiscal responsibilities in excess of $6M, supervised 250 FTEs

with 5 direct reports. Successfully integrated management across multiple hospitals and

expanded service resulting in 2,500 additional admissions.

CATHOLIC MEDICAL CENTERS OF NEW YORK

A health system comprised of four acute care hospitals under the auspices of the Brooklyn

Archdiocese.

DIVISIONAL MANAGER OF AMBULANCE/TRANSPORTATION (1991-1997)

Mary Immaculate Hospital, Jamaica, New York

Operational responsibility for the departments of Ambulance and Transportation, including

Central Lab Transportation and In-Patient Transportation. Coordinated the repairs and

maintenance of the 60 vehicles owned and operated by the medical center. Operating

budgetary responsibilities in excess of $3 million dollars; supervised 100 FTEs with 3 direct

reports.

PARAMEDIC SUPERVISOR (1989-1991)

Responsible for field supervision of advanced and basic life support providers in contracted

municipal 911-ambulance service. Prepared operational schedules and payroll for

department. Developed and implemented Prehospital Care Quality Assurance system.

PARAMEDIC (1983-1989)

Provided advanced and basic life support EMS service in accordance with the state and local

protocols on a contracted municipal 911 ambulance.

EDUCATION:

Masters Business Administration

New York Institute of Technology, Old Westbury, NY

Graduated with Distinction

Bachelor of Professional Studies- Health Care Administration

S.U.N.Y Empire State College, Saratoga Springs, NY

Paramedic Program

Albert Einstein College of Medicine, Inst. of Emergency Medicine, Bronx, NY

CHRISTOPHER J. MASTROMANO PAGE 4 OF 4

CERTIFICATIONS:

American Heart Association Advanced Cardiac Life Support Instructor.

American Heart Association Basic Life Support Instructor.

PROFESSIONAL / COMMUNITY INVOLVEMENT:

Member Board of Directors-Providence Rest Nursing Home

Member-American College of Healthcare Executives (ACHE)

Coach for the Lindenhurst Soccer League, Boys and Girls

Lindenhurst Board of Education

Adult Education –Ballroom Dance Instructor

Chairman of the Contract Services Committee

Member of a citizen budget advisory committee

Copiague Board of Education

Adult Education –Ballroom Dance Instructor

Active Church Member

Advisory Council

Leader, Multi-Media Services

PERSONAL:

Married with three children

Interests include:

Family and Church Activities

Ballroom Dancing

Cooking

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