Manager Customer Service

Scott McElmurray

*** ***** ****** ***** ****: 502-***-****

Frankfort, KY 40601 abnt4x@r.postjobfree.com Cell: 502-***-****

GENERAL MANAGER / OPERATIONS MANAGER with P&L responsibility. Results driven manager with experience in

manufacturing facility start ups, lean manufacturing implementation, process improvements, creating budgets, managing

new equipment builds, program managing new product launches, Sales/Customer Service and development of team

oriented staff members.

Have experience in many functional areas including:

General Manager Materials Management Lean Manufacturing Implementation

Health & Safety Improvement Manufacturing Management ISO-14001 / TS16949 / Ford Q1

Satellite Facility Launches Program Management Sales Management

PROFESSIONAL EXPERIENCE:

Noble Metal Processing – Kentucky / New York

A Noble International Ltd. Company which supplies Tailor Welded Blanks to the Automotive Industry.

General Manager (2005 – Current) – Shelbyville, KY. / Tonawanda (Buffalo), NY.

Complete P&L responsibility for both facilities.

Responsible for managing a 140,000 sqft. Non-union plant of 100 people (KY) and a 25,000 sqft. Non-union plant of

20 people in (NY).

Peak plant sales were $75M (KY) and $15M (NY).

Led the Shelbyville facility in the achievement of the Chairman’s award for Quality 2005 through 2008 (less than 1

PPM for each period).

Drove down recordable injuries in the Shelbyville facility by 92% (from 24 to 2 recordable injuries 2004 to 2008) using

safety committees, employee involvement and enhanced awareness through Behavior Based Safety initiatives.

Through the improved safety performance of the plant, we were also able to reduce the severity of our injuries which

yielded decreased worker’s compensation claims from $20K to under $1K by the end of 2007.

Drove the company scrap reduction initiative from 6.25% in 2005 down to under 2.5% through 2008 resulting in

annualized savings of $900K annually (Kentucky Only).

Led the Tonawanda Facility project (May 2007) and was able to turn a profit during the first 6 months with forecasted

losses expected.

Hired key staff directed to establish inventory management through kanban and reduce inventories $1.2M in the first 6

months of implementation in NMP-Shelbyville, Kentucky location.

Led the Shelbyville Team in obtaining TS16949, ISO14001 and Ford Q1 designations.

Led the Tonawanda Team in obtaining TS16949 in only 16 months after the facility launched and Ford Q1 designation

within the 2nd year of operation.

Noble Metal Processing – Kentucky

Operations / Manufacturing Manager (2003 – 2005) – Shelbyville, Kentucky

Responsible for all aspects of manufacturing floor management including production scheduling, quality assurance

and customer deliveries.

Responsible for the overall safety environment for the production floor and all associates, suppliers and visitors.

Coordinated and troubleshot machine / processed problems with collaboration from the Maintenance and Engineering

Manager in assuring uptime, reducing scrap and meeting delivery schedules.

Collected and reported production data for use in facility metrics and monthly P&L.

Developed, managed, and communicated departmental budgets and monthly P&L results to the Plant Manager.

Drove continual improvement of productivity, quality and scrap reduction.

Recruited and developed first line production supervisory staff for all shifts including performance appraisals,

interviews and disciplinary actions.

Created and maintained machine capacity models for use in planning and commercial related projects for growth.

Implemented lean processes throughout the facility working closely with the facility “Black Belt” in coordinating /

creating ideas for problems areas (5S, Kanban, Kaizen).

Scott McElmurray Resume

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Noble Metal Processing – Kentucky

Materials Manager (June 2003 – November 2003) – Shelbyville, Kentucky

Ordered and maintained raw material to ensure that manufacturing can support customer requirements.

Oversaw plant specific purchasing functions.

Maintained relationships including contract negotiations with Material Freight Suppliers.

Communicated with Manufacturing Supervisor in reviewing inventory levels, expected receipts and customer

demands to determine production and delivery requirements.

Secured outside warehousing locations of customer product including negotiation, forecast, and inventory.

Acted as primary contact for the plant customer base (basically inside sales representation).

Acted as primary contact for all raw material suppliers (Steel Mills).

Supervised, evaluated, and trained department staff.

Noble Metal Processing – Midwest Division

Account / Program Manager (1999 – 2003) – Shelbyville, Kentucky

Secured the 1st outsourced laser welding program with Nissan Motor on the Altima Platform (Front Door Inner). From

there, grew the business into applications for the Maxima and Quest Platforms making Noble the largest supplier to

Nissan in North America for laser welded blanks.

Increased and grew laser welded blank applications with all “New Domestic” OEM’s including Nissan, Honda, Subaru

and Toyota.

Increased NMP-Shelbyville total sales and increased capacity requirements 2 years ahead of the plan when the

facility opened in the summer of 2000 through the sourcing of GM work at their Saturn Facility in Tennessee and

through Nissan business at both their Smyrna, Tennessee and Canton, Mississippi facilities.

Maintained customer contact and pursued business interests.

Initiated and assisted development of advanced engineering.

Conducted cost estimates and calculated facility and machine capacities

Marketed blank welding applications.

Developed and maintained relationships with responsible parties at the end user manufacturing facilities.

Networked within the industry to keep up with current market developments as well as future competition.

Led APQP team in launch of customer products.

Interacted with selected suppliers in the development of prototypes, tooling, peripheral equipment, etc. through launch

phase.

Evaluated program status reports, timing schedules, fund summaries, correspondence and other records associated

with program launch deliverables.

Toyota Tsusho America, Inc. – Automotive Steel Division

A Toyota Motor family company which supplies steel processing services to the Automotive Industry.

Account Manager / Purchasing (1997 – 1999) – Georgetown, Kentucky

Investigated, selected, and managed qualified outside suppliers to supplement capacity constraints in the Blanking

Department at Toyota Motor Manufacturing Kentucky (TMMK) during 1998.

Managed purchase and sale of material in excess of $20 million annually.

Negotiated pricing of material with the Steel Mills.

Monitored and tracked quality issues and inventory levels.

Performed both inside and outside Sales duties.

Ordered all import related materials for TMMK (Toyota Motor Manufacturing Kentucky).

Forecasted, budgeted, and analyzed cost and profit for all responsible accounts.

EDUCATION & TECHNICAL SKILLS:

University of Kentucky (May 1995)

Bachelor of Business Administration with Management Focus

Six Sigma Green Belt Training

Trained in Behavior Based Safety philosophy.

Proficient with Windows, Excel, PowerPoint, WordPerfect 6.0, Microsoft Word 6.0, Microsoft Publisher, Microsoft

Outlook, LOTUS Notes, CMS, AS400 and Internet

Excellent communication and customer service skills

Carbon Steel Technical Symposia – AK Steel

Scott McElmurray Resume

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