Customer Service Manager

Steven P. Woods

*** ******* ***. ******, ** *****

Home Ph. 608-***-**** Cell Ph. 920-***-****

E-mail: ********@*******.***

Winona Printing Company

W inona, MN April 2007- January 2009

Operations Manager,

Privately held $7 million dollar sheetfed offset commercial / packaging printer.

Led 5 direct reports and 45+ in-direct reports in Customer Service and Manufacturing.

Created Strategic plans, budgets and re-engineering plans for the company’s workflows.

Responsible for the Development and Implementation of all Manufacturing, Quality and Safety

programs utilizing ISO based quality systems, statistical analysis, Lean manufacturing methodology,

supply chain management, associate engagement and training.

Company produces commercial publications, coupons, pads, food & beverage labels, box wraps, calendars,

point-of-purchase materials and folding cartons for local and National clients.

Winnebago Color Press

Menasha, WI October 2004 - March 2007

Vice President of Operations,

Privately held $6 million dollar sheetfed offset commercial / packaging printer.

Led 5 direct reports and 40 in -direct reports throughout Customer Service and Manufacturing.

Created budgets, strategic plans and sales development.

Responsible for the Company Wide development and implementation of all Safety, Quality and

Manufacturing Excellence programs utilizing Lean manufacturing methodology, ISO based quality

systems, statistical analysis, supply chain management, associate engag ement and training.

Company products include food & beverage labels, box wraps, game components, catalogs, coupons,

pads, calendars and general commercial printing for local and National accounts.

Fort Dearborn Company

Niles, Illinois November 1996 - May 2004

$200 million dollar, multi plant, sheetfed, flexographic and gravure label printer.

Corporate Director, Niles, IL 1999 – 2004

Responsible for the company wide Operational Excellence in Color and Print production,

Corporate Process Improvement teams and Quality Systems, Training and Education.

Plant manager, Coldwater MI division from 1996 – 1999

Led 6 direct reports and 140 in-direct reports throughout Customer Service and Manufacturing.

Responsible for daily production, quality, staffing and shipment of a $20 million dollar label division.

Producer of National branded food and beverage, wine & spirit labels, health & beauty and paint labels for

accounts such as Kraft, Unilever, Del Monte, ConAgra, Gatorade, PPG, Sherwin -Williams.

Steketee Van-Huis

Holland, MI January 1993 - November 1996

Plant supervisor

Privately held $10 million dollar sheetfed folding carton / packaging printer.

Responsible for 25 direct reports in manufacturing.

Daily scheduling, production and quality within the pre-press, layout, press, die cutting and gluing

departments.

Accounts included Perrigo pharmaceuticals, Amway, School Zone, Planters Lifesavers, Softsource and the

Brilliance Co.

Projects:

Developed and implemented stochastic and HiFi 7 color print process for national label accounts.

Successfully lead the new plant start up of 3 sheetfed-offset divisions and 2 flexographic divisions

with all new digital pre-press, printing equipment, in -plant ink room operations and the associated

systems, procedures and training programs.

Technical development and support for the Fort Dearborn University program. Designed to provide

comprehensive training and education programs for pressroom associates using SMED, GATF

sheetfed training module, SHOTS press simulator programs, National Skill Standards and numerous

other industry materials for Offset and Flexography.

Directed and participated in company wide Process Improvement Teams designed to reduce cycle

time and wastes by utilizing Lean and Seamless manufacturing principles, associate engagement,

data collection and statistical analysis and corrective and preventive actions.

Achievements

Increased EBTDA profitability from single to double digits without capital expense at both Winona

and Winnebago.

Promoted from Plant manager to Corporate Director at F ort Dearborn to develop and implement

companywide process improvements, selection and installation of new equipment and technology at

existing and newly acquired printing plants.

Direct financial / customer impact at Fort Dearborn results; color related complaints dropping from

#1 to #6.

Corporate ink and coating standardization savings of 19%.

Paper standardization savings of 16%.

Plate remake reduction of 24.2%.

Press make-ready time reduction of 25%.

Received the Corporate High Achievement Workgroup Award in 2002 & 2003 for directing the

corporate color management, color measurement and print process improvement programs.

Promoted to Director of Continuous Improvements at Steketee Van -Huis.

Education:

19+ years of continual, active training and education in Leadership, Lean manufacturing, Six Sigma,

Safety, Environmental/Green, Project management, Change management ISO Quality systems,

Manufacturing Excellence, Process improvements, Re-engineering, Teambuilding.

Advanced Technical skills within the chemical process, color and print reproduction, pressroom

problem solving, Color theory, Color management and Color measurement through various

resources such as P.I.A. G.A.T.F, R.I.T, A.S.Q.C, X-rite and various local college campuses. Annual

participation at industry conferences, webinars and trade shows.

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