Manager Customer Service
Resume:
Charles E. Long III
Lexington, KY 40511
abnt4q@r.postjobfree.com
859-***-**** (Home)
859-***-**** (Cell)
OBJECTIVE
To utilize experiences and developed skills related to leadership in manufacturing. To be a part of an organization
that is committed to excellence, promotes customer service, and embraces quality and technological advances in
the industry.
SUMMARY OF QUALIFICATIONS/ACCOMPLISHMENTS
Eleven years of progressively responsible experience automotive manufacturing.
Process-oriented and forward-thinking. Experience in developing strategies that relate to short-term and
long-term needs based on business environment.
Effective change agent and natural leader.
Open, honest, approachable, and direct communication style. Detail-oriented, collaborative team player,
motivator to self and others. Positive demeanor.
Successful responsibility of P&L statement, lean manufacturing implementation, process improvements,
creating budgets, program managing new product launches, excellent sales/customer service and
development of team oriented staff members.
OJT with Plant Manager. Documented on employee review as “exceeds” and with much potential during
2008-2009 as next Plant Manager.
Back-up for Plant Manager, HR Manager, and QA Manager 2006-2009.
Trained in Behavior Based Safety philosophy.
Proficient with Windows, Excel, PowerPoint, WordPerfect 6.0, Microsoft Word 6.0, Microsoft Outlook,
LOTUS Notes, CMS, AS400 and Internet.
Carbon Steel Technical Symposium – AK Steel.
PROFESSIONAL EXPERIENCE
Noble Metal Processing, Inc. January 2006 to May 2009 (company closure)
Operations Manager, October 2007 to May 2009
Shelbyville, KY
Complete Operations P&L statement responsibility.
Responsible for managing a 140,000 square foot, non-union plant of 84 people.
Peak plant sales were $75M.
Create budgets, forecasts, run at rates, and capacity analysis.
Managed Continuous Improvement, Materials, and Manufacturing Departments.
Led Shelbyville manufacturing in the achievement of the Chairman’s award for Quality 2007 through 2008 (less
than 1 PPM for each period).
Reduced recordable injuries in the Shelbyville facility by 80% (from 10 to 2 recordable injuries 2006 to 2008)
using safety committees, employee involvement and enhanced awareness through Behavior Based Safety
initiatives.
Through the improved safety performance of the plant, we were also able to reduce the severity of our injuries
which yielded decreased worker’s compensation claims from $20K to under $1K by the end of 2007.
Reduced company scrap 6.25% in 2006 down to 2.5% through 2008 resulting in annualized savings of $900K
annually.
Personally established inventory management system through kanban and reduced inventories $1.2M in the
first 6 months of implementation.
Part of Shelbyville Team in obtaining TS16949, ISO14001 and Ford Q1 designations.
Manufacturing Manager, January 2006 to September 2007 (promoted)
Shelbyville, KY
Responsible for all aspects of manufacturing floor management including production scheduling, quality
assurance, and customer deliveries.
Responsible for the overall safety environment for the production floor and all associates, suppliers and visitors.
Coordinated and troubleshoot machine / processed problems with collaboration from the Maintenance and
Engineering Manager in assuring uptime, reducing scrap and meeting delivery schedules.
Collected and reported production data for use in facility metrics and monthly P&L.
Developed, managed, and communicated department budget and monthly P&L results to the Plant Manager.
Visited customers to assure satisfaction.
Drove continual improvement of productivity, quality and scrap reduction.
Recruited and developed first line production supervisory staff including performance appraisals, interviews and
disciplinary actions.
Created and maintained machine capacity models for use in planning and commercial related projects for
growth.
Trained Quality Assurance staff various “root cause” analysis methods and when to use them.
Participated in developing layered process audits to confirm work instructions were followed daily.
Implemented lean processes throughout the facility working closely with the facility “Black Belt” in coordinating /
creating ideas for problems areas (5S, kanban, Kaizen).
Toyota Tsusho America, Inc. January 1998 to December 2005 (advancement opportunity)
Assistant Manager, January 2000 to December 2005
Georgetown, KY
Forecasted, budgeted, and analyzed cost and profit for all responsible accounts.
Analyzed purchasing methods and inventory levels of $125M per year.
Organized shipping and receiving information for orders.
Performed both inside and outside Sales duties.
Interviewed/hired new employees.
Reviewed and analyzed employee performance.
Monitored and helped to develop QS-9000.
Assisted Account Representatives with concepts, policy, and procedure.
QA functions were performed as needed.
Managed Toyota North America owned steel product.
Account Representative, January 1998 to December 1999 (promoted)
Shelbyville, KY
Managed purchase and sale of material in excess of $20 million annually.
Negotiated pricing of material with the Steel Mills.
Monitored and tracked quality issues and inventory levels.
Performed both inside and outside Sales duties.
Ordered all import related materials for TMMK (Toyota Motor Manufacturing Kentucky).
Forecasted, budgeted, and analyzed cost and profit for all responsible accounts.
Unemployment Insurance Specialist – Kentucky State Government, August 1989 to December 1997.
(advancement opportunity)
Frankfort, KY
Unemployment Insurance hearing officer.
Unemployment Insurance claims taker.
Interviewed applicants for employment services.
Provided assistance to remove people from food stamps, via Employment and Training program.
Assisted applicants with JTPA (job training placement act)
Tested applicants for jobs using GATB test.
EDUCATION
Bachelor of Business Administration, Finance. 3.53 / 4.0 GPA. Morehead State University, Morehead,
Kentucky.
REFERENCES
Available upon request.
Contact this candidate