Customer Service Sales

JOHN D. CASSIDY

************@*********.***

LinkedIn: http://www.linkedin.com/in/johndcassidy

**** ** * ** ** Dr i ve C ol u mbus, Oh i o 4 32 30 Ph one : 61 4-2 04- 853 1

EXPERTISE

Management Real Estate Recruiting

Goal-oriented, results driven professional with diverse experience leading fast paced environments including Retail,

Residential and Commercial Real Estate, and Airline industries. Astute at recognizing areas needing improvement, with

vision to develop and implement necessary changes. Easily assumes executive decision-making, risk and ownership of

projects with ability to effectively manage change from inception to implementation. Demonstrated ability to exceed goals

through relationship building and team leadership. Extremely effective in the recruitment and training of people. Known

for team-based management style, value-based leadership skills, and vision-based organization.

CORE EXPERTISE

Leadership Customer Service

Recruiting Management

Critical Thinker Marketing

PROFESSIONAL EXPERIENCE

JD Cotter Search, Inc., Columbus, Ohio 2008 – Present

Executive Recruiter

I have successfully recruited for top notch talent through Competitive Mining, Networking, Web Networking,

Internet Mining, Search Strings, Boolean Search, Web Posting, Local Associations and Job Fairs.

Recruit on both local and national scope, locating candidates in a wide variety of industries including the

manufacturing, chemical, health care, R & D, industrial, distribution, financial and service disciplines.

Member of Top Echelon Network, the largest network of recruiters in the country.

The Kroger Company, Columbus, Ohio 2006-2008

Store Management

Establish systems, processes and procedures to accomplish the required expectations of the store and of the

Company.

Follow all programs and merchandising plans, at times designing and building merchandising displays.

Managed stock levels through timely, accurate ordering.

Communicate and listen to employees, promoted team approach within the store and department.

Responsible for sales, labor expenses and contribution of assigned departments.

Provided superior customer service by practicing the customer service expectations

Improved earnings and decreased losses at each store I was assigned to.

JOHN D. CASSIDY Résumé Page 2

Keller Williams Greater Columbus Realty

Real Estate Consultant/Recruiter 2003-Present

I am one of the original founders of a new real estate Market Center with Keller Williams Realty, Keller

Williams Greater Columbus. This company was new to the Columbus area at the time, and has been

developed into one of the top offices in the Greater Columbus area through a successful strategy of support,

training, and recruiting top talent.

Extensive experience writing and negotiating contracts. Negotiated buyer contracts down on average 5% total

contribution toward buyers, 1.5% better than Columbus market average, and kept sellers to within 3% of

asking price on average.

Developed and implemented aggressive, diverse marketing plan unique for each listing, including internet

marketing, print advertising, and radio ads.

Organize seminars to educate and inform both home Buyers and Sellers.

Recruited top talent to join office and learn about what makes Keller Williams the best real estate company.

Original member of ALC, Agent Leadership Council. Responsible for leadership and direction of leadership

of the Market Center

The Stonehenge Company, Columbus, Ohio

New Home Sales and Marketing Manager 2002-2003

Developed and implemented structured marketing and sales plans, resulting in increased leads/sales.

Developed network of Realtors, built relationships to encourage and build sales, resulting in increased traffic through models as

well as increased sales through Realtors.

Developed print ads for communities, working directly with advertising sales executives.

Implemented lead followup system, and Client database to track and follow up with potential Clients.

Developed systems to track progress of Clients purchase, from initial contact, to contract agreement, through the entire

building process, to the closing table, setting expectations and exceeding them.

Piedmont Airlines/US Airways, Misc Cities

Aviation/Airline Management 1983 to 2002

Experience in all areas of airline Station Operations, Management and Customer Service.

Member of Emergency Response Task Force, responsible to work directly with families of passengers involved in incidents

systemwide.

Knowledgeable of FAA regulations, including both Security and Safety. Responsible for Security and Safety of our

Customers and Employees.

Responsible for 6-10 direct reports, 75-100 indirect.

EDUCATION

Business Administration

New Jersey City University

Jersey City, N.J. 1980-1984

TECHNOLOGIES

Proficient in the applications of Access, Excel, PowerPoint and Word

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