Sales Project Manager
Resume:
VELE J. GALOVSKI
** ****** ***** *********, *** York 14534
C 585-***-**** H 585-***-**** abnt1n@r.postjobfree.com
SUMMARY
An enterprising OPERATIONS EXECUTIVE that excels in arenas where accountability and results matter.
20+years of experience driving exceptional top line and bottom line performance within a diverse set of
manufacturing and service environments. Recognized as a leader that does “the right thing”, that maintains
high morale, and that develops leaders at every level in the organization.
KEY ACCOMPLISHMENTS
Sales Performance: Generated sales growth of 15% per year, halting 3 years of declining performance.
Business Development: Identified new markets, new product needs resulting in $250,000,000 revenue gain.
Financial Performance: Achieved return on assets of 42.9% versus industry average of 13%.
Profitability: Improved gross margin by 1.5 points, $30,000,000 savings, halting 3 years of margin erosion.
Cost Reduction: Delivered 11.4% unit manufacturing cost reduction for two consecutive years.
Customer Satisfaction: Improved Satisfaction score by 12 points, leading to 4,000,000 net checking accounts.
Customer Loyalty: Developed an assessment process that improved account renewal rates by 7 points to 90%.
Employee Satisfaction: Earned the respect of 11,000 associates, improving satisfaction levels from 74% to 85%.
EXPERIENCE
RYAN HOMES Rochester, New York
2004-2009
New York Region Vice President
After five years of implementing quality programs at Fortune 150 companies, joined a Top 10 Homebuilder to turn
around the struggling New York Region which had experienced 3 years of declining sales during the best market
in history. Comprehensive P&L Responsibility for an entrepreneurial, $147,000,000 organization (3 divisions, 38
communities) included land acquisition, advertising, sales and marketing, production, and service. Within 3 years,
grew annual sales volume by 46% and increased market share despite a 25% unit sales decline in the
homebuilding industry.
Increased annual sales from 427 homes to 623 homes, gained market share from 11.6% to 19.8%.
Improved profit before tax by 2.6 percentage points, while industry experienced margin-erosion of 8.4 points.
Restored company reputation, increasing % of customers recommending company from 90.6% to 93.8%.
Established ‘Cost Down’ process resulting in 8% annual cost reduction in the face of rising commodity prices.
Achieved results while driving down Selling, General, & Administrative costs from 8.3% to 6.7% of revenue.
Championed the design and deployment of the fastest-growing product line in company history.
BANK OF AMERICA CORPORATION Charlotte, North Carolina
2001-2004
Quality and Productivity Core-Capabilities Executive
Recruited by the Quality & Productivity Executive, CEO Direct Report and former CQO at Kodak, to create and
implement a customer focused strategy for the franchise’s 28,000,000 customers, 5 major businesses, and 140,000
associates. The Company had historically grown through mergers and acquisitions and wanted to grow revenue via
their existing customers. Job responsibilities included Customer Satisfaction & Loyalty, Strategic Planning,
Benchmarking, and Customer Data Quality. Member of Corporate Management Operating Committee (Top 100
executives in Company) and Diversity Advisory Council.
Reshaped business process, enabling more than $3,000,000,000 in revenue gains and expense reduction.
Improved customer satisfaction from 40% to 52%; annual improvement three times higher than historical rate.
Established, analyzed and improved “six-month after acquisition” retention rates by 9 points within 12 months.
Utilized lean manufacturing techniques to reduce new store-opening cycle time by 102 days, enabling 151 store
openings in 2003, with 7% reduction in cost to build.
Vele J. Galovski, Page 2
EASTMAN KODAK COMPANY DOCUMENT IMAGING Rochester, New York
2000-2001
Quality Director and Vice President
After 14 years of increasing responsibility at Xerox Corporation, the Chief Operating Officer and Chief Quality
Officer recruited me to “coach” the Division President in the transformation of a $650,000,000 Business Division
from a product focused to a customer centric organization. The Division had undergone several divestitures and a
transition from a direct to an indirect sales model resulting in both customers and employees feeling
disenfranchised.
Redesigned Indirect Channel Reseller Program, driving an 8 point increase in Loyalty in 9 months.
Implemented a Monthly Operational Review Process throughout the Division.
Developed / deployed a Strategic Plan that aligned strategies and initiatives to achieve Benchmarks.
XEROX CORPORATION Rochester, New York
Vice President, Client Operations, Xerox Business Services 1997-2000
Selected by Executive Council to form a new organization which focused on the delivery of high quality business
outsourcing solutions (mailroom, central reprographic, data center, asset management) to 5,000 accounts within
Xerox’ $2,000,000,000, 11,000 employee outsourcing-services division. The Division had experienced annual sales
growth rates of 35% and faced significant account cancellations due to poor service and deteriorating customer
relationships.
Provided the leadership and developed operational processes to achieve 98% revenue retention.
Achieved a 1.5 point gross margin improvement, resulting in a $30,000,000 profit increase.
Preserved 30 slated-to-cancel accounts ($86,000,000 contract renewal value) through hands-on stewardship.
Webster, New York
Print Cartridge General Manager, Print Cartridge Delivery Unit
1995-1997
Graduated from the Directed Development Program to become the youngest General Manager by 15 years
directing a $120,000,000 print cartridge organization with 250 employees. Led the highest unit volume assembly
facility in Xerox; designing, selling, producing, distributing, and remanufacturing over 2,000,000 cartridges
annually to both Xerox and multi-national 3rd Party customers.
Delivered 11.4% unit manufacturing cost reductions ($14,000,000 / year).
Improved product availability to 99%, reduced finished goods inventory by $5,100,000 (15 days of supply).
Improved employee satisfaction 14 points to 70%, highest Bargaining Unit score in the United States.
Webster, New York
Metals Fabrication Business Center Manager, Component Manufacturing Operations
1991-1995
Successfully transformed a culture noted for poor morale and unfavorable performance to one consistently
surpassing target performance. The $19,000,000 components operation with 75 employees manufactured critical,
tight tolerance components utilized within Xerox’s flagship line of printers and copiers.
Achieved 100%, on time delivery of all domestic and international orders over final 36 months of my tenure.
Improved product quality by 59%, achieving 347 ppm by implementing SPC and failsafe initiatives.
Aggressively marketed full service supplier capabilities resulting in a 40% year over year volume increase.
ADDITIONAL EXPERIENCE
Just-In-Time Transition Project Manager, 1988-1991.
Industrial Engineer, 1988.
Environmental Engineer, 1985-1988.
DELCO PRODUCTS, Rochester, New York, Supervisor, 1985.
Vele J. Galovski, Page 3
EDUCATION
CLARKSON UNIVERSITY, Potsdam, New York
M.B.A., General Business, 1985
B.S., Civil and Environmental Engineering, 1983
LICENSURE
State of New York - Professional Engineer, 1990
CERTIFICATION
Six Sigma Black Belt, 2002
Management Black Belt, 2000
PROFESSIONAL DEVELOPMENT
Xerox Directed Development Program, 1990-1995
Xerox Leadership Through Quality, 1985
PATENTS
“Method and system to manage achieving an objective “ #200******** patent pending
PERSONAL
Born October 3, 1961
Married, 2 Children
REFERENCES
RYAN HOMES
James M. Sack
NVR / RYAN HOMES Corporate Counsel
Tom DiOrio
President Mideast Operations
BANK OF AMERICA / EASTMAN KODAK
Charles P. Goslee
Quality & Productivity Executive / Chief Quality Officer
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