Project Manager Customer Service
Resume:
Robert Leigh Pritchett, MSCS, CTE
Former MCSE, RCDD
Richland, WA 99354
1-509-***-**** (Home) or 1-509-***-**** (iPhone)
Skype: macCompanion Email: **********@************.***
IT Infrastructure Supervisor
Hanford Nuclear Reservation, 13 years – all locations in technical support, maintenance
and engineering – with "Q" Clearance.
Project Management, 9 years – 3 on Hanford site, 5 with SCM and Tetra Tech A&E Firm,
1 with Christensen Electric, including SOWs, Technical Specifications, Drawing packages,
etc. for bids.
Manage a team for over 8 years in producing a monthly trade magazine.
SUMMARY
Results-oriented IT professional with experience and proven track record in designing,
implementing and managing projects in software development firms, documentation
management, web site development, network infrastructure design, product reviews, testing and
evaluations. Proven strengths in meeting goals and producing bottom-line team efforts.
Web Design and Maintenance Systems Analysis and Design
Network Infrastructure Design and Internet Telephony Evaluation
Development High Tech Maintenance
Publishing and Editing Project Management
Tools of the Trade
Microsoft Office, Adobe Master Collection Creative Suite CS4, Nemetschek Vectorworks 2009,
ConceptDraw Office, Neo Office and other apps as needed. iPhone, MacBook Pro 17" with latest
Mac OS X and Crossover (for Windows-only apps).
PROFESSIONAL EXPERIENCE
Site Director for Pure Energy Systems Network - April 2008 – March 2009
Site support duties. Content research and management. Forum support for New Energy
Congress. (Close to 25 million page views for all PESN websites.) Also creating videos for
YouTube and Google.
Treasurer for the SEENetwork.
Established the Solar Energy Consultants Group (LinkedIn).
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Created the 3-Rivers Synergy Centre and established the Alternative Energy User Group 2007
– Present (President).
MPN, LLC, Richland, Washington
http://www.maccompanion.com 1996 - Present
Owner, Consultant, Publisher.
Built the company into a trusted source for computer-industry related reviews for hardware
manufacturers, software developers, book publishers and training programs.
Oversee assignments for product reviews to 15 volunteer staff for publication of monthly
magazine with close to 2 million page views per month. Also participated in a weekly
Podcast through iTunes.
Provide consulting services to businesses and individuals that migrated to the Macintosh
platform and sell value-added products through online affiliates.
Provided Telecommunications project management, both Inside and Outside Plant fiber,
copper and fiber-to-the-desk.
Ran Quality Control for the Bonneville Power Administration fiber run between Seattle, WA
and Portland, OR in what is now called NOANet. Also taught courses in infrastructure
design.
InStar Corporation, Kennewick, WA 2003 - 2006
Managed software documentation and developed online customer self-help program that
reduced the Customer Service call-rate and helped improve insurance agency
management’s “paperless office” environment to be one of the best Insurance Agency
Management software providers in the industry. Helped establish the best reputation in
client satisfaction and retention with Insurance Agencies.
Provided content and content management for website and software releases, company server
customer service support area, bi-monthly magazine, certify insurance carriers and Rating
Vendors with the Insurance Agency Management software.
Handled software update distributions.
Technology Marketing Corporation, Norwalk, Connecticut
http://www.tmcnet.com 2001
Technical Lab Analyst and Article Editor for 4 trade journals and website.
Reviewed and wrote articles regarding various Internet Telephony hardware and software
applications for TMC technical journals (some telecommuting involved) and website.
Interviewed companies on-site (even outside the US) and published results.
SCM Consultants, Kennewick, WA 1996-2000
Telecom Project Manager.
Provided estimates, project management, design and consulting for such facilities as the Walla
Walla State Penitentiary Telecom Upgrade and school districts in Hermiston, OR,
Morrow County School District, OR, Pasco and Richland, WA, including systems
installations.
Provided all aspects of Concept, Design, Planning, Bidding, Estimating, Installation, As-
building and Maintenance. Some System Administration. Also provided content and
maintained a Telecommunications and Technology website.
Worked with private businesses such as Charter Communications for the Richland I-LAN for
the city of Richland, WA and various businesses in Kennewick, WA
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Christenson Electric, Portland, Oregon
http://www.christenson.com/ 1996
Telecom Project Manager.
Taught and trained structure wiring and low voltage courses in Portland, OR.
Project managed telecommunications upgrades at the HP facility in Corvallis, OR.
Provided Quality Assurance for the Eugene, OR School District infrastructure.
Bidding, Estimating, Installation, As-building and Maintenance.
Boeing Computer Services, Richland, Washington
http://www.hanford.gov/ 1982-1995
Project Manager, Network Tech, Office and Computer Equipment Tech.
Project management, planning, design/engineering for both multi-million dollar Inside and
Outside Plant projects (including fiber-to-the-desk) for many government and contractor
facilities (required security clearance). Senior Computer Systems Analyst work,
feasibility studies.
All aspects of Design, Bidding, Estimating, Installation, As-building and Maintenance.
Computer Technician and Office Equipment Technician work: Provided services to all office
equipment installation, maintenance and upgrades such as personal workstations
(including all electro-mechanical pre-computer systems, i.e. typewriters, copiers,
calculators, shredders, etc.), mainframe peripherals, all computers and computer
networks.
Held “Q” Security Clearance for all of the Hanford Nuclear Reservation.
Central Washington University, Ellensburg, Washington
http://www.cwu.edu/ 1978-1982
Computer Network Tech. Office Equipment Tech.
Maintained all office equipment including reprographics, IBM typewriters, mainframe
terminals and networks.
Provided Computer Systems Analyst work as part of the Computer Services department.
EDUCATION
Masters of Science, Computer Systems, City University, Bellevue, Washington
http://www.cityu.edu/
Focused on systems analysis and development, computer network installation and support.
Bachelor of Arts, Administrative Management, Minor in Data Processing, Central
Washington University, Ellensburg, Washington
http://www.cwu.edu/
TRAINING
Loss Mitigation Professional – Loss Mitigation Institute 2004
http://lossmitigationinstitute.com
Short Sale – Vision Investing Group 2007
http://www.visioninvesting.com
Apple Product Professional 2006 - Present
http://www.apple.com
Computer Telephony Engineer (CTE), Cyberstate University, CTI Institute
http://www.worldmind.com/media/text/clients/cyber/cyber.html
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Former Microsoft Certified Systems Engineer and Wide Area Network
http://www.microsoft.com
Former Registered Communications Distribution Designer (RCDD), BICSI and RCDD
LAN Specialist, BICSI
http://www.bicsi.org/
Devry Institute Electronics
http://www.devry.edu/
Also have various certifications from Infrastructure cabling manufacturers and management
training courses.
Robert Pritchett Page 4 of 4 5/8/09
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