Manager Quality

Shauna M. VandeDrink

**** *** **** **** ******, MO 63020 abnsyq@r.postjobfree.com

314-***-**** Cell 636-***-**** Residence

Production Management Leader with a standout record of achievement in all aspects of manufacturing

operations. Highly skilled in management, operations, process engineering, lean manufacturing, quality assurance,

union negotiation, human resources, productivity improvement, product launch and system startup.

Championed $44 million savings in <3 years for Global 500 manufacturing operation.

• Instituted cutting-edge lean manufacturing and workstation optimization methodologies propelling

overall efficiency from <55% to 78% over three year period

• Improved throughput delivery by eliminating plant’s top two throughput bottlenecks utilizing

Throughput Management Process

• Reduced total manufacturing cost from $112M in 2005 to estimated $68M in 2007 by improving

throughput and elimination of unscheduled overtime

Change Agent with ability to aggressively zero in on issues and guide the delivery of swift, effective solutions.

• Extensive experience in Manufacturing Operations in a high volume manufacturing environment

• Proven ability to lead 900+ union, production operators and skilled tradesmen and 30 salaried

managers

• Hands-on, data driven leader with vision and strategy for process conformance and continuous

improvement

PROFESSIONAL EXPERIENCE

CHRYSLER LLC, Detroit, MI 1997 – November 2008 (February 2009-current working in contract capacity)

Quality Manager, Trim/Chassis/Final Assembly, November 2003-February 2006, February 2009-current

• Establish production and quality benchmarks for assembly division including standardized

procedures for safety torque auditing and quality verification processes

• Interpret/communicate quality standards and report quality conformance in terms of in-process

quality, internal performance metrics (FTC, internal customer satisfaction audits) and external

quality performance (warranty, expense per unit sold, JD Power)

• Employ layered process audits as means of assessing “critical to quality” process conformance

• Instituted robust processes to maintain Manufacturing Quality Government Regulation procedures

and ISO compliance; automating compliance measures and implementing layered process auditing

systems for highly regulated processes

• Implemented several technologies for mistake proofing and defect identification including style

select, vision, leak detection, RF torque

• Launched new emissions label mistake proofing resulting in .30 CPU savings in manpower and

material at plant; process later launched corporate wide

• Managed continuous improvement teams aimed at reducing headlight aim and water leak

warranty. Headlight Aim warranty by was reduced by 68% and 77% by implementing daily, weekly,

monthly calibration processes in maintenance PM system. Water leak conditions were reduced by

62% and warranty cost by 59% as a result of cross functional root cause and corrective action.

• Contributed to double digit improvements in all external quality measures with implementation of all

machine buys for electrical validations and process equipment

• Division lead for developing long term productivity and facility planning

• Lead local root cause and corrective action for external quality issues

• Acting Senior Manager for division reporting to Plant Manager; responsible for all SQDCM metrics

and personnel development

Quality/Process Reliability Manager, Paint Center, October 2007-November 2008

• Lead process improvements directed at impacting internal and external paint department quality

indicators including sealing, topcoat preparation and finesse

• Improved internal CSA score by 50% in first 2 months by implementing systematic approach to

problem identification and resolution

• Improved external warranty c/1000 and EPUS by 14% and 18%, respectively

• Center lead for ISO (Quality) and MVSS (Federal Safety) compliance

• Engineering liaison coordinating product changes in production and ensuring incoming material

quality

• Completed entire layering system conversion from phosphate to clear coat

• Launched 4 new topcoat colors and new sealing process for product redesign launch

• Implemented innovative powdered tutone process in automotive manufacturing

• Introduced LEAN standardized work process at all levels of management including verification

audits

• Center Cost champion responsible for Business Plan development and policy deployment

• Acting Senior Manager as part of succession plan

Chassis Manufacturing Manager/Assembly Senior Manager, Assembly Center, October 2006-September

2007

• Reassigned to struggling department to quickly improve throughput performance, safety and quality

metrics through guidance and team building

• Directed daily operations for 2 shifts, $30 million budget, 12 managers, 400+ production operators

and skilled tradesmen

• Introduced LEAN manufacturing processes in Assembly operations

• Utilized Throughput Management Process to eliminate plant throughput bottleneck

• Reduced Customer Satisfaction Audit score by 56% in first two months

• Achieved 260% of stated productivity goal for 2007

• Implemented Level 3, 4, 5 policy deployment models

• Lead Area Manager for Assembly operations and Business Plan development

• Functional human resources lead for assembly division responsible for hourly manpower planning

and salaried selection, training and development, performance reviews and discipline

Trim Production Manager, Assembly Center, September 2002-November 2003, February 2006-October 2006

• Directed 2 shifts, $23 million budget, 10 managers, 300+ production operators and skilled

tradesmen

• Launched Throughput Management Process in division; drove resolution of throughput bottlenecks

and improved overall departmental performance from 42.1 to 44.8 SAJPH

• Achieved 18% of plant’s total productivity goal in 2006; 120% of departmental goal

• Reduced trim quality Customer Satisfaction score by 67% from 3.1 to 2.0 VSI

Area Manager-in-Training, Assembly, January 2000-November 2003

• Performed as Acting Area Manager responsible for trim production from September 2002-

November 2003 with performance metrics listed above

• Launched new electrical architecture in 2002 as plant Electrical Launch Lead by implementation of

testing programs, training and assembly processes

• Acting trim/electrical BIC lead for assembly responsible for all aspects of assembly, testing and

final validation

Production/Quality Supervisor, Assembly, May 1997-September 1999

• Quality Certification line supervisor responsible for shipped vehicle quality

• Trim Production supervisor responsible for continuous improvement of all performance metrics of

largest production zone in assembly

EDUCATION

Bachelor of Science, Animal Science, University of Missouri, Cum Laude 1997

Master of Business Administration, Fontbonne University, May 2009

Professional development includes coursework in Lean Manufacturing, GMP, Manufacturing Quality

Government Regulation, DDI Leadership, Hazardous Waste, AMA Leadership Modules, Operating

Systems, Error/Mistake Proofing, Shainin Executive Rolling Top 5, Practical Problem Solving,

Ergonomics and Safety, Shainin Rolling Top 5 for Managers, Red X Problem Solving, Six Sigma

Greenbelt Introduction, Critical Thinking for Leaders, KT PS/DM, Workstation Optimization, Targeted

Selection Interviewing, Behavior Based Interviewing, Master Planning, Statistical Process Control

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