Manager Customer Service
Resume:
SANDRA (SAM) HANSEN
***** ****** ***** ********, ** 92562 H: 951-***-****
abnswj@r.postjobfree.com C: 714-***-****
TALENT ACQUISITION~ RECRUITING ~ STRATEGIC PLANNING
Accomplished Talent Acquisition Professional with 15 years of leadership experience in developing innovative
sourcing strategies for attracting the premium caliber of talent
Exceptional customer relations and service adeptness
Strong communication and creative leadership abilities
Excellent Project Management Skills
Professional with integrity and dedication
Human Resources and Management experience
PROFESSIONAL EXPERIENCE
CITIGROUP, CA (virtual home based office) 2008 – 2009
Candidate Acquisition Strategist (Marketing Product Analyst)
Provided sourcing support and delivered expert recruitment strategies including recommendations for
staffing innovation for all internal stakeholders.
Evaluated geographic markets and developed targeted recruitment strategy with a focus on economies of
scale and cost efficient approach.
Analyzed sourcing strategy for effectiveness in recruitment planning process for identifying and hiring of
4891 candidates for 4th quarter 2008.
Created and delivered training materials including usage of existing internal resources.
Developed and delivered Taleo database training for 150 recruiters building skills in database mining for
potential candidates. Achieved a 20% increase in candidate re-engagement.
WELLPOINT INC., Woodland Hills, CA (virtual home based office) 1999 – 2008
Talent Acquisition Manager
Held dual roles in Strategic Sourcing and Vendor Management
Analyzed market conditions, advertising and sourcing costs to develop cost effective sourcing strategy to
support nationwide talent acquisition team including recruiters and hiring managers.
Partnered with advertising vendors to design and implement strategies.
Led Nursing talent segment project team to develop cost effective sourcing strategy recommendations
based on competitive intelligence and market shortages.
Created, implemented and maintained a vendor management process for all 3rd party search firm vendors
including request and authorization process, contract negotiations.
Partnered with legal department to redesign vendor contracts; successfully engaged 30 vendors with new
process.
Created and implemented the first pilot program for long term contracts and lead generation vendors.
Sr. Sourcing Consultant, Senior Employment Consultant
Promoted to Sr. Sourcing Consultant to create a sourcing program for Nurses, Pharmacist and IT positions.
Developed an advertising program with specific corporate branding for nurses.
Developed database of 120 new resources for sourcing and recruiting.
Planned, coordinated and attended job fairs to promote WellPoint and attract top talent for current
opportunities.
Sourced, prescreened, interviewed and extended offers for non-exempt, professional, management and
director level positions with an average time to fill of 46 days.
Managed a recruitment load averaged 30-40 individual requisitions per month with an average of 240 hires
per year, including hard filling positions i.e. Nurses, Pharmacist, IT, Managers and Director positions.
Delivered recruitment services for multiple divisions. Maintain a customer service rating average of 4.7 out
of a top rating of 5.
Supported and guided hiring managers, Directors and VP’s in the hiring process including salary guidelines,
paperwork process and legal hiring decisions.
Created specialty recruiting programs with incentives to attracted targeted key skill sets in Nurses, Case
Managers and IT positions.
SANDRA HANSEN PAGE TWO
REMEDY INTELLIGENT STAFFING, Aliso Viejo, CA 1998
Manager, Corporate Recruiting
Coordinated Regional Recruiting efforts traveling extensively to coordinate and mange staffing events.
Negotiated facility rates and fees.
Negotiated established and maintained over 30 vendor contracts.
Sourced, prescreened, interviewed potential candidates and coordinated and scheduled interview process
for Managers, Vice-Presidents and COO.
Maintained nationwide database of resumes within Resumix.
Created requisition procedure, developed new hire process and produced new recruiting material.
PRO STAFF, Irvine, CA 1995 – 1998
Staff Supervisor
Provided temporary staffing to 100+ clients through various employment services including job fairs, on-site
recruiting, open houses and recruiting seminars.
Reviewed and screened resumes, interviewed and evaluated applicants, conducted reference checks.
Selected and dispatched employees to temporary, temp-hire and direct hire opportunities.
Managed employee relations issues: payroll, benefits, unemployment, and worker’s compensation.
Monitored employees’ work performance; coached and provided counsel when required.
Cultivated and maintained customer relations. Responded to billing questions, co-employment issues and
temporary employee issues.
OLD NAVY, Anaheim, CA 1994 – 1995
Operations Manager
Managed sales, operations and personnel functions to ensure maximum profitability. Consistently met or
exceeded daily and monthly sales projections.
Planned and achieved sales and payroll goals; handled cash and monitored expenses.
Recruited, trained, motivated, supervised, hired and terminated staff of 25 including managers and
supervisors.
Maintained excellent store presentation resulting in consistent high sales levels and outstanding customer
service.
NORDSTROM, Costa Mesa, CA 1991 – 1994
HR Assistant
Assisted employees with payroll, benefits, and workers compensation issues.
Guided managers with schedules, payroll, staff concerns, and hiring /firing issues. Resolved customer
service issues.
EDUCATION & PROFESSIONAL DEVELOPMENT
Behavioral Interviewing and Culture Shaping
Building Business Acumen
Diversity and Motivation
Business Writing
Franklin Time Management
Certified AIR Recruiter- Inactive
Attended Grossmont Community College, San Diego, CA
Technical Proficiencies
Microsoft Word, Excel, PowerPoint, Outlook, Exchange, Schedule +, Internet, Resumix, Personic Software,
Peoplesoft and eRecruit, Taleo
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