Customer Service Manager
Resume:
Charles R. Dill
Cedar Rapids, IA 52302
319-***-**** Home, 563-***-**** Cell
319-***-**** Work
abnst9@r.postjobfree.com
EDUCATION
MBA, St. Ambrose University: Davenport, IA
BA, University of Wisconsin-Eau Claire, Comprehensive Finance Major
Extensive ERP system knowledge – including SAP Master Scheduling and Planning
Purchasing/Sourcing – including electronics Lean/Continuous Improvement
P&L/ Budgeting Responsibilities Inventory Management/Reduction
Employee Development/Mentoring Leadership
EXPERIENCE
Midland Forge (Division of Columbus McKinnon, Cedar Rapids, IA March 2009 – Present
Materials Manager
Responsibilities include managing the areas of purchasing, customer service, inventory management, shipping
and scheduling.
Contributions include:
• Led the development of an inventory plan to reduce plant inventories by 20%.
• Led the implementation of schedule model to maintain a delivery performance of 95% or better.
• Led the team that developed and implemented the shutdown of the Cedar Rapids Facility.
ATWOOD MOBILE PRODUCTS, West Union, IA Oct 2007 – March 2009
Materials Manager
Responsibilities include managing the areas of customer service, inventory management, shipping and
scheduling.
Contributions include:
• Leading the effort to improve the plant overall delivery performance from 72% to 90%.
• Implemented programs to reduce inventory by $800K and increase inventory turns from 4.0 to 6.1.
• Led the development and implementation of an inventory model and scheduling plan to improve
material flow through the plant, plant efficiencies and customer deliveries.
ADAMS THERMAL SYSTEMS, Canton, SD May 2007 – Oct 2007
Materials Manager
Responsibilities include managing the areas of purchasing, customer service, inventory management, shipping
and scheduling. Developed an inventory reduction program and implemented new scheduling techniques.
DONALDSON, CO., Chillicothe, MO May 2001 – May 2007
Plant Manager, May 2005 – May 2007
Managed 135 (originally 325) hourly and 30 salaried employees. Coordinated the transfer of 4 product lines to
other facilities.
Contributions include:
• P&L Results - $49.7M Sales, Gross Margin 28.9%, Cost Reduction $1.2M for F’06
• Trained all employees on 5S and the complete salary staff on Lean. Participated in 2 Lean training
events.
• Scheduled 12 lean events and completed 6 during first half of F’07 totaling cost savings of over $250K.
• Championed three 6 Sigma projects totaling cost savings of $350K.
• 50% reduction in Plant quality PPM during the first half of F’07.
• Plant maintained its TS16949 Certification.
• Member of the team negotiating a new bargaining agreement.
• Leader of the culture change going on at the Chillicothe plant today.
DONALDSON, CO., (Continued)
Production Control Manager, May 2001 – May 2005
Responsibilities include supervision of the areas of inventory management, scheduling, purchasing, customer
service and shipping.
Contributions include:
• Increased sales by $10M in 4 years, simultaneously reducing headcount by 50%.
• Led the effort to improve the plant overall delivery performance from 60% to 96%.
• Implemented programs to increase inventory turns from 4.50 to 9.00.
• Lead the development and implementation of new scheduling tools to improve the material flow through
the plant, plant efficiencies and customer deliveries.
• Plant project lead for the implementation of the Oracle ERP system.
KONE Inc., Moline, IL Sep 1993 – May 2001
Team Lead - Materials Management and Production Planning, Sep 1998 – May 2001
Led the implementation of a corporate wide computer system (SAP). Responsible for developing the
processes for the SAP system configuration in the areas of; production planning, inventory management and
procurement, as they related to the new global ERP system.
General Manager of the KONE Spares Center, Oct 1997 – Sep 1998
Responsibilities included all areas of the corporation’s parts distribution center, including sales and service,
inventory levels and division profits.
Materials Manager for the Moline Accessories Co. Manufacturing Division, Sep 1993 – Oct 1997
Responsibilities included supervision of the areas of inventory management, scheduling and purchasing.
Contract negotiations and direct purchasing with the supply chain for commodities such as electrical and
electronic components, steel, fabrications, stamping, castings and assemblies.
Contributions include:
• Led a team that converted the manufacturing process from large batch process to lean manufacturing
using KanBan and continuous flow processes.
• Work-In-Process inventories were cut in 1/2, with manufacturing process time reduced by 1/3.
• Inventory turns increased from 3.5 to 9.0 turns per year, while virtually eliminating purchased part
shortages.
• Increased on-time deliveries by 15%.
ILLINOIS FORGE Co., Rock Falls, IL May 1987 – Sep 1993
Materials Manager
Responsibilities included supervision of the areas of scheduling, shipping, purchasing and customer service.
Responsible for all of the contract negations and direct purchasing. Hired to head-up the selection and the
installation of a new manufacturing system.
Contributions include:
• Installation of MRPII System
• Raw Material was reduced 40%. Work-In-Process was reduced 20%.
• On time deliveries were increased 15%.
• Reduced scrap and rework
FRENCH & HECHT, Walcott, IA Apr 1981 – Apr 1987
Production Control Manager
Responsibilities included writing of master and daily schedules, order of all direct material (steel, castings and
small components), coordinating the scheduling, and shipping and customer service function for the plant.
Supervisory responsibilities included those over scheduling, shipping, purchasing, inventory control and
customer services.
CENTRAL HYDRAULICS, Clinton, IA, Production Planner Jul 1979 – Apr 1981
DIAL FINANCE CO., (Norwest Financial), Davenport, IA, Branch Manager Aug 1976 – Jul 1979
E.Z. PAINTR Corp., Milwaukee, WI, Raw Material Supervisor Jun 1975 – Jul 1976
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