Quality Assurance Sales
Resume:
Valerio Ciancetta
Warren, Ohio 44484
Home 330-***-****
Cell 330-***-****
E-mail – abnsse@r.postjobfree.com
OBJECTIVE – Seeking a Sales/Marketing Representative, Customer Service Representative, Technical
Representative, Quality Assurance Representative, Operations Consultant position, Purchasing position
or Managerial position in the Manufacturing, Industrial, Chemical, Medical, or Pharmaceutical fields. I
am willing to travel and to learn new things in areas I have not previously been involved.
EXPERIENCE MAY 2000 TO April 30, 2009 – Severstal – Warren, Ohio
Metallurgical Service Engineer
Professional Highlights
Service major customer accounts from a technical, problem solving, advisory, development and
complaint aspect in the Warren, Cleveland, Mansfield, & Youngstown, Ohio, Detroit, Michigan,
North Carolina, South Carolina, Georgia, Tennessee, Virginia, and Florida territories.
My major function was to resolve any problems our customers encounter, from material
difficulty, to delivery and possible sales issues.
Develop new accounts in these areas in conjunction with the sales group.
Travel extensively with sales, marketing, and other technical support personnel to ensure
customers are satisfied with the product Severstal-Warren provides.
Established scheduled Sales/Quality reviews at major customers, that with participation of Sales,
Technical, Operations, Development and Purchasing personnel from Severstal and the customer
in attendance.
EXPERIENCE JAN 1998 TO APRIL 2000 – Majestic Steel – Cleveland, Ohio
Quality Assurance Manager
Professional Highlights
Majestic Steel was certified to ISO 9000 under my direction and maintains this status today.
Authored the Majestic Steel Quality Manual. Also contacted and contracted the ISO certification
organization.
Established a system to handle customer claims and sales errors.
Worked with sales to establish procedures which established structure in sales order and claim
dispositions.
Visited all of Majestic’s steel suppliers and established a supplier qualification and rating system.
This included quarterly meeting with all suppliers to review performance and trends.
Dispositioned and resolved all customer claims
Left Majestic with a Quality Assurance organization intact.
EXPERIENCE JAN 1997 TO DEC 1997 – Metal Processing Corporation – Cleveland, Ohio
Sales Manager
Professional Highlights
1
Responsible for all New Sales.
Responsible to maintain all repeat business.
Required to visit all major customers on a weekly, monthly or quarterly basis to maintain and
grow relationships.
Undated price structure on a quarterly basis or as market dictated.
Visited all steel suppliers to ensure compliance to specifications.
EXPERIENCE NOV 1987 TO APRIL 1996 – Thomas Steel Strip Corporation – Warren, Ohio
Director of Plating, Finishing, Packaging and Shipping
PROFESSIONAL HIGHLIGHTS
Responsible for the personnel, quality, production, and cost efficiency, of six plating lines, four
slitting lines, three packaging lines, four continuous annealing lines and the shipping
department. There were 150 hourly employees and 20 management employees under my
direction.
Responsible for a monthly operating budget of $4 million.
Headed the conceptual design and start-up of the $17 million and $25 million dollar Nickel IV
and Nickel V electrolytic plating lines.
Visited a majority of Thomas’s customers and suppliers in the eastern USA and Europe, to
increase sales, solve technical problems, review quality problems, disposition claims, review
quality systems and discuss new plating line design.
EXPERIENCE APRIL 1979 TO OCT 1987 – Thomas Steel Strip Corporation – Warren, Ohio
Superintendant of Quality Control and Quality Assurance
PROFESSIONAL HIGHLIGHTS
Responsible to develop Quality Control Systems to ensure product is produced to customer
specification in the operation.
Developed a Quality Assurance system for the organization, which placed more emphasis on
operator produced quality versus inspected quality.
Set-up a quality system of audits to ensure product quality and operating SOP were in
conformance to specifications.
Lead the effort which resulted in Thomas Steel becoming certified to the General Motors
Targets For Excellence Program, which was the forerunner if ISO.
EXPERINECE FEB 1978 TO MARCH 1979 – Thomas Steel Strip Corporation
General Foreman of the Electroplating Department
PROFESSIONAL HIGHLIGHTS
Responsible for the operation of five electroplating lines and one paint line.
EXPERIENCE APRIL 1972 TO JAN 1978 – Wheeling Pitt Steel – Yorkville, Ohio
Management Trainee and Turn Supervisor
2
MILITARY EXPERIENCE – JUNE 5, 1971 TO JUNE 5 1977 – U. S. Army Reserve – 463rd Eng Battalion
Company B, Weirton, WV
EDUCATION – FRANSCISCIAN UNIVERSITY OF STEUBENVILLE 1967 – 1971
Bachelor of Arts degree 1971
Major – Chemistry
3
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