Manager Customer Service

Craig Peters

*** ***** ******

Glenwood, IA *****

Home phone: 712-***-****

Cell phone: 712-***-****

Email: abnsqm@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Experienced Management Professional with demonstrated proficiency in inventory control,

product management, budgeting, employee relations, planning, and procurement.

Skills and knowledge with Microsoft Word, Excel, Power Point, Internet, and e-mail

Outstanding Communication skills – proficiently utilizes interpersonal skills in relating with

others and diffusing confrontational situations.

Effective Planning and Organizational skills –records keeping, planning, policies and

procedures, researching, scheduling and related acts to ensure maximum efficiency.

Able to work under extreme pressure, Meet Deadlines and Exceed Expectations.

A People Orientated individual with the ability to contribute significantly to the rapport

between staff/administrators, customers and the community.

Demonstrated skills in motivating people toward Higher Achievement.

Knowledge of TQM Principles; APIC’s Member; Strong computer skills and MRP

EDUCATION & SPECIALIZED TRAINING:

1982 Northwest Missouri State University; Maryville, MO

Bachelor of Science Degree - Industrial Technology

PROFESSIONAL EXPERIENCE:

2007 – Current Horseshoe Casino – Council Bluffs, IA

Security Guard (Part-Time)

Responsible for delivering and transporting money to

tables and vault.

Provide customer service to patrons, verify casino

admissions, and initiate all other security assignments.

2004 – 2007 Glenwood Home Services – Glenwood, IA

Manager

Directed activities of planning, estimating, and the

installation of gutters on home and commercial buildings.

Initiated the gutter business in the Glenwood area in 2004.

Worked with customers and vendors to minimize lead time

and cost.

2000 – 2003 Nexterna – A Union Pacific Railroad Company; Omaha, NE

Production Planner/Warehouse Manager

Scheduled and managed 6 different vendors for manufacturing

of wireless product.

Responsible for purchasing hard to find or short lead-time

electronic parts.

Coordinated yearly and quarterly inventory reconciliation.

Worked with Sales, Marketing, and Accounting departments to

expedite orders to the customer.

Managed production in maintenance and warehouse facility.

1998– 2000 Parker-Hannifan; Red Oak, IA

3rd Shift Manager

Supervised the production flow of raw materials to the

production lines.

Scheduled and managed 15 to 32 people to manufacture hose

products.

Reconciled and confirmed daily production reports for a multi-

shift operation.

1996 – 1998 Bingo King, Stuart Entertainment; Council Bluffs, IA

Production/Inventory Control Manager

Managed the manufacturing of Bingo paper on a 7-day

operation.

Served as a Plant Manager for 6 months.

Planned, organized, and directed all aspects of periodic and

audited inventories.

1993 – 1996 Pope & Talbot; Eau Claire, WI

Division Scheduler

Conducted forecasting and procurement activities for service

components.

Improved vendor programs and decreased lead times from 12

week to 4 days.

Coordinated inventory planning for 2 division warehouses in

raw materials and finished goods.

Demonstrated a 25% improvement on inventory turns on raw

material and finished goods.

1992 – 1993 Altec Industries; St. Joseph, MO

Purchasing Agent

Scheduled, coordinated, and negotiated all traffic and tariff

issues.

Designed and implemented the open purchase order system.

1984 – 1992 Pope & Talbot, Inc.; Maryville, MO

Inventory Control/Shipping and Receiving Manager

Coordinated service and quality issues with material and

packaging supply vendors.

Served as Plant Manager for 4 months.

Developed manufacturing production schedule to maximize

plant efficiency and reconciliation.

Initiated $850K cost reduction projects in 1990.

Instituted a cost per case program that saved the company

more than $1 million.

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