Manager Customer Service

JOHN N. SNIDER

*** *********** ***** • Taylors, SC 29687 • Cell 864-***-**** • Email **********@*******.***

EXECUTIVE / OPERATIONS MANAGEMENT PROFESSIONAL

~ Diverse and Results focused

~ Builds Exceptional Client Relationships

~ Grows the Bottom Line

Driven, analytical, astute and business savvy executive level manager and strategist with 25

plus experience in inventory control / management, sales, and marketing. Adept in

understanding business needs, team building, forecasting, and building strong rapport with

clients. Exceptional reputation for leading diverse operations out of declining business

performance through identifying critical issues, improving competencies, and setting vision

and focus for success.

Areas of Strength Include

Sales Human Resources / Retention

Contract Development / Negotiations Workers Compensation

P&L Hiring, Training & Development

Safety / Policy Enforcement Strategic Planning / Forecasting

Quality Control Start-up Operations

Public Relations Purchasing

Merchandising / Resets Inventory Control / Management

PROFESSIONAL EXPERIENCE

DISTRICT MANAGER, RGIS, LLC, Greenville, SC 1999 – 2008

Hold full accountability for leading all facets of operation. Redefine organizational structure, oversee all

operation decisions, and perform daily financial evaluation of district results. Serve as strategic financial and

operational advisor to management team. Follow up daily with any client issues and provide immediate

resolution. Provide leadership in the development and retention of a staff of 180 employees.

Drove profit up 53% in less than 3 years.

Developed core teams for large accounts which drove profit up.

Had annual sales increase of at least 10% in a declining market.

Increased Gross Profit Percentage by 5% annually.

Negotiated and personally managed contracts with local clients totaling over 500K

annually.

Received 30 Quality service awards for superior customer service while maintaining a

gross profit percentage of at least 62% as a requirement.

JOHN SNIDER

Page 2

Provided Leadership and Training to 6 employees who were promoted to management.

Assisted with the start up of our Retail Services Division, which did resets in CVS, K-

Mart, and JCP.

Trained crew and supervised the start up of a store mapping team for K-Mart, and

Sears.

Surpassed production goals every year and was awarded 5 District of the Year awards

and 18 District of The Quarter awards.

Exceeded hiring goals every year between 2000 and 2008.

Restructured the hiring program and promoted 2 employees to complete this process. This was soon

adapted by the company and all offices were expected to have a “Training Development Specialists”.

Was called upon by the company to set production goals for several clients.

DISTRICT MANAGER, RGIS Inventory Specialists, Asheville, NC 1993 – 1999

Hold full accountability for leading all facets of operation. Restructure all district operations for this struggling

office and provide strategic and operational direction for its resurrection. Provide daily financial and operational

reports to the division office. Redesign hiring and training process to improve quality and retention of staff.

Develop production plan for increasing percentage and profit in the district.

Restructured District operations which resurrected this district, and increased gross

profit percentage by 20% in less than 6 months.

Sold new business which grew profit in the District by 70%.

Provided Leadership and Training to 4 employees who were promoted to management.

Had annual increase of 10% or better every year.

Received 18 Quality service awards for superior customer service while maintaining a

gross profit percentage of at least 62% as a requirement.

Received District Manager of the Year award out of all other DM’s in the company my

first year in this office.

Gains achieved required the addition of 2 full time managers.

At the time I was relocated to the Greenville office the District held the highest

percentage in the Division out of 48 offices and, had the 2nd highest percentage in the

company.

John Snider

Page 3

AREA MANAGER, RGIS Inventory Specialists, Charleston, SC 1989 - 1993

Assisted the DM with all facets of operation. Transferred to this office to assist with a newly acquired customer.

Was able to develop a team of auditors which soared to the top of the company in production. General

responsibilities included supervising inventories, hiring and training employees, and scheduling teams.

Located and recovered $8,000.00 in lost equipment the first week in the office.

Hand picked and trained a team that blew production goals through the roof. Not only

with the customer I was initially brought in for, but with many clients.

Received Area Manager of the Year award out of all other AM’s in the company my first

year in this office.

EARLY CAREER

AREA MANAGER, Warner Robbins, Ga.

Assisted the DM with all facets of operation.

DISTRICT SUPERVISOR, Jackson, Tn.

Hired and trained an out team for this District in Paducah, Ky. Did all scheduling and supervising of inventories

for the team.

DRIVER – UPS, Paducah, Ky.

Started with UPS as a seasonal helper. One Month after beginning was sent to Lexington, KY for Driver

training and given a route. Left only due to the driver’s route that I was assigned to returned to work after a

couple of months.

WAL-MART SUPERVISOR - Nashville, Tn.

Supervised, Hired and trained all auditors completing Wal-Mart inventories within our District.

EDUCATION / TRAINING

BA - Business Administration (2) – University of South Alabama

HS Diploma – John S. Shaw

Safety Management – RGIS, LLC

Time Management Course

Fleet Management / Safety – RGIS, LLC

Driver Training Course – UPS

Welding and Blueprint Reading – Technical Fabricators

COMMUNITY INVOLVEMENT

Little League Baseball Coach – Wade Hampton Youth Organization

Contact this candidate