Management Customer Service

Richard Goldberg

**** ** **** *** ***** • Lee’s Summit, Missouri 64082 • (O) 816-***-**** • (C) 816-***-****

abnspd@r.postjobfree.com

SUMMARY

Results producing professional with successful background, unique experience and relevant skills in organization

development, talent management and organization consulting who has demonstrated understanding of effectively

leveraging the human side of organizational performance. Extensive leadership experience at the senior management

level, leading world class initiatives across four continents, with specific expertise in:

Organization Development • Assessment

Executive Coaching • Leadership Development

Selection & Staffing • Competency Based Systems

Culture & Climate Management • Emotional Intelligence

Succession Management • Performance Management

Heartland Management Consultancy, Inc (HMCI), Lee’s Summit, MO 2006 - Current

President and CEO

Leads a team of affiliated executive consultants to provide Talent Management, Leadership Development and

Organization Development services to a broad range of corporate clients.

Provides trusted advisor Executive Coaching for an international financial corporation’s Managing Director (and

his executive team), who has achieved global influence and exceptional performance

Provides trusted advisor Executive Coaching for a Regional Bank CEO who has built an effective executive team,

created synergy and credibility with his board of directors, and is creating a high performance culture

Provided trusted advisor Executive Coaching and assessment for an international manufacturer’s CEO (and his

executive team) that is transforming the organization’s strategic focus and culture to achieve long term growth

Enhanced organizational effectiveness for a wood products mill and manufacturer, working with senior level team

on executive development, talent assessment, selection, and other issues related to the strategic transformation

of the company

Improved effectiveness for CEO of a professional services organization, analyzing talent requirements and

creating a success profile for future strategic partners

Right Management Consultants, Overland Park, KS 2002 – 2006

Vice President, Organization Consulting

Leader of culture management and competency-based systems practices in Heartland Region; responsible for thought

leadership, business development, client relationships, planning, execution, results, and profitability of specific

engagements in Missouri, Kansas, Nebraska, and Iowa.

Coached the CEO for a market leading financial services corporation, along with his executive team, to define

corporate strategic direction; established and operationalized cultural values, while achieving improved focus,

strategy execution, and profit

Coached CEO and other key executives for an industrial machine corporation to assess and interview candidates

for key position selection recommendations helping the organization capture market leadership and set revenue

and growth records

Worked with top executive team for a leading international marketing firm to measure employee engagement,

create a road map for retaining key talent and maintaining their entrepreneurial culture

Designed a leadership model for the senior executive team of a large insurance corporation and recomended

coaching to enhance accountability through performance management

Developed and implemented a succession management process for a regional engineering firm that included the

design of competency models, assessment, and selection

RICHARD GOLDBERG 2 of 3

Created and implemented, for a regional design and construction firm, selection processes to support their

desired culture, enhance performance management and enable them to successfully expand operations to four

new states

IBM Corporation (Armonk, NY) 2000 – 2002

Senior Organization Leadership Consultant

Global Executive & Organization Development (GEOD) Supported Chairman & President Lou Gerstner’s, direct reports

on strategic Leadership & Organization Development...Lead the execution of leadership development & OD strategy for

Server Group ($20 billion organization) & Personal Systems Group ($16 billion).

Built ambidextrous organization capability to grow share of current markets while responding to emerging

opportunities

Led initiatives to establish high-performance organizational climate

Assessed and coached senior leaders to enhance their application of leadership styles

Orchestrated leadership development, succession planning, strategy execution and organization design

Applied leadership assessment center methods in the United States and Europe

Development Dimensions International (DDI), Pittsburgh, PA 1988 – 2000

Worldwide firm specializing in organization change consulting, assessment, training and selection

Manager, DDI’s Senior Leadership Development System

Led an intact and virtual international organization of account executives, consultants, and designers in the redesign,

marketing and delivery of the product line’s technology. In 18 months transformed the business model, reversed the

product line’s declining life cycle, achieved record revenue and profit results and consistently met or exceeded revenue

budget.

Senior Consultant (Organization Performance)

Provided leadership on applying organizational development technology to achieve business objective. Managed million

dollar budgets, led project teams and consulted to help clients make a significant impact on their competitive position and

performance, for example:

Worked over seven years with top management for a major international wood products corporation to

provide thought leadership in development and implementation of leadership training (at all levels) – first to

increase the effectiveness of quality programs and later to transform their culture by building greater

individual accountability and empowerment

Implemented a leadership development process for an emerging computer manufacturer, working directly with

CEO to leverage their entrepreneurial culture and manage their early legendary growth. Recommended selection

and job analysis technology to ensure federal compliance and customer service training for all front line service

staff

Led a culture change initiative with top management, for the largest division of a major railroad, designing and

implementing leadership training to help adapt to the corporate-wide redundancy program. Implementation

helped transform the division culture, and was adopted system wide

Provided design and implementation leadership for the exploration division of a major oil company,

developing the process to help the client maximize performance of its asset in the North Sea, as it faced

decreasing yield

RICHARD GOLDBERG 3 of 3

Worked with a Canadian chemicals corporation to design and implement an assessment center with a 360

component as part of their leadership development process for high-potential leaders. Conducted competency

analysis to identify success profile and built in mentoring process

Enhanced leadership results for an international joint venture of two major automotive manufacturers, designing &

implementing a 360 assessment instrument to measure each leader’s success in practicing organization values

and leadership competencies. Provided group and individual development feedback and coaching

Worked with the culture change design team for a lightweight coated paper manufacturer, to create and

st

deliver leadership development for more than 300 incumbents that defined their path for the 21 century.

Redefined corporate vision with top management, establishing a high involvement culture, and creating

greater focus on organizational values. Designed 360 assessment instrument with group and individual

feedback and coaching to top management. Recommended follow through actions and performance

management processes to establish accountability and build trust

Led a team of international consultants for a major electronics corporation’s internal university in the design

and application of action learning based leadership development for expatriate high potentials in China,

effectively building a bridge between cultures for their Chinese workforce

EDUCATION

Rider College, Lawrenceville, NJ: B.S.

Temple University, Philadelphia, PA: M.Ed.

PROFESSIONAL DEVELOPMENT

DDI Certified assessor, assessment center & targeted selection administrator, and master trainer in all of DDI’s

technology

Additional certifications:

o Hay/McBer MMPI, OIP and Top Teams processes

o Advanced Birkman Method

o Hay Group Certification on Emotional Intelligence and 360 process

OTHER RELEVANT EXPERIENCE

Harvard Business School, Boston, MA: IBM Strategic Leadership Forum Faculty (2001 – 2001)

Duquesne University, Pittsburgh, PA: Graduate & Undergraduate Saturday College Faculty (1996 – 2000)

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