Sales Customer Service

Steven J. Burnham 410-***-****

*********@*****.***

Steven J. Burnham

Goal: To aggressively prospect, maximize sales,

provide exemplary customer service and squash the

competition. My history of exceeding sales and

customer expectations across diverse industries has

lead to establishing long-term and loyal customer

base. Always going beyond employer expectations to

meet and surpass targets. Quota-surpassing,

persuasive communicator and tenacious negotiator and

closer. Consultive selling skills to identify

opportunities, overcome objections, and turn cold

canvassing into sales. Skilled in conveying the

benefits of products/services and generating customer

interest.

Experience:

2007- Present MEKA Construction, Inc

Maryland

Sales Consultant

Manage the construction project from conception. Work

with Architects and clients/customers from the

beginning of the planning stages. With many years of

home building experience I make certain the project

meets and exceeds the customer s expectations. From

remodels to custom designs I have the experience that

you can rely on. I coordinate with all sub-contactors

in the bidding stages and worked with them to manage

the project to completion. Specializing in:

Additions, Club Basement, Kitchen Remodeling,

Bathroom Remodeling, Interior & Exterior Improvement,

Siding, Roofing, Decks, Windows, Garage Conversions,

Sunrooms, Patio & Brick Fireplaces. Work in

partnership with State and County Inspectors. Solving

all matters regarding design changes. Large

commercial projects from the initial

design/consultation to the completion of all

commercial projects.

2004-2007 Empire, LLC

Maryland

Sales Consultant

Leading Provider of Installed Home Furnishings and

Home Improvements. Introduced customer to value added

options for residential improvements from start of

process to end. Sold a variety of residential and

commercial remodeling and improvement products.

Established and cultivated lasting relationships for

further opportunities to cross-sell additional

products and prospects for new business. A top

priority is focusing on customer satisfaction.

2002- 2004 Protection One

Maryland

Security Consultant

Sold light commercial security systems and detection

devices for residential and commercial clients.

Gained new business through networking into larger

corporate accounts. Built relationships with key

decision-makers.

Managed relationships with current client base, while

up selling

products, capability to leverage current

relationships gaining new opportunities. Build strong

long-term customer satisfaction to ensure account

retention. New account management, creative design

consultant. Averaged 110% + of quota every quarter.

2001-2002 XO Communications

Seabrook, MD Account Executive

XO Communications leading provider of voiceover

internet protocol, Data and Internet services,

Internet access services and co-location hosting to

corporate customers. Manage full sales cycle from

prospecting to installation. Establish and maintain

industry network and knowledge.

Perform as advocate for the customer through solution

selling, and technical, product and provision

support. Conduct contract negotiations: MSAs and

pricing addendums. Knowledgeable of sales force

automation, contact management systems, business case

development, and desktop applications. Averaged 110%

> of quota every quarter speeding profitability.

2000-2001 MicroStrategy

Vienna, VA

Account Executive

Assist corporations transform their operational data

into actionable information. Providing businesses

solutions to all of their query, reporting, and

advanced analytical needs, and distributes insight to

users via web, wireless and voice. Sold MicroStrategy

Business Intelligence software products and services

to new and existing clients Identified and properly

qualify business opportunities. Presented business

solutions at the executive level. Lead negotiations

and overcome objections for deal closure. Managed

complex sales cycles and multiple engagements

simultaneously. Worked with sales consultants to

discover, identify and meet customer requirements.

Prepared accurate sales forecasts and sales cycle

reporting via Salesforce.com. Provide project

management to ensure the success of the potential or

current clients.

Education:

1986 University of Maryland

Maryland

University of Maryland

B.A., Business Administration and Marketing

Who s Who of American College Students

United States Rugby Football Union (USA RFU),

National

Team Representative, International Ruby

Representative, Rugby League Representative, Miller

Heiman Sales Methodology

Burton Sales Training.

Interests Golf, Photography, Travel and Computers

Interests:

References: Upon Request

Contact this candidate