Training Manager

Anthony Savini

*** ****** **** *********, ** ****8 Home 856-***-**** Cell 856-***-**** email:*************@*******.***

Objective Achieve a leadership role defining the direction for corporate contract management.

Experience

September 2001 to November 2008

Comcast

Moorestown, NJ

Senior Manager of Vendor Contracts (Service Level Agreements), KPI Metrics and Asset Management

SLA responsibilities include development, review, negotiation, modification, execution and performance monitoring of over 139

High Speed Data and Comcast Digital Voice vendor hardware and software licensing and maintenance contracts, MSAs, SOWs,

NDAs, professional services and outsourcing agreements, ensuring consistency of agreement terms and pricing with business

objectives, and monitoring vendor compliance including change control for Comcast National IP Services. Directly interfaced

with Corporate Procurement, Finance, and Legal teams along with the Business Unit to assess risks and make recommendations.

Recent accomplishments include reducing National IP Services overall annual maintenance to net cost ratio from 15% to 8.22%

by renegotiating larger discounts and realizing increased savings on new and renewal contracts.

KPI Metrics management includes responsibility for the production flow / control of all key performance indicator metrics related

reporting requests and short-range process improvement goals. Achievements include the development and application of

Metrics Best Practices principles to various IP Services ticketing systems reporting criteria to monitor performance and

compliance with policies and standards. The Metrics team provides input to the SLA team to identify, address, and respond to

trends in failure frequencies for defining support recommendations for maintenance renewal decisions.

Asset Management owns responsibility for maintaining the inventory of all Production, Pre-Production Test and Development

environments. The team also acts as a primary contact for budget recommendations and purchase of a spares based on predictive

fault analysis. Recent recommendations to senior management have provided various alternatives to increase savings by fine-

tuning the relationships between vendor support contracts and spare depot allocations.

July 1996 to September 2001

CIGNA

Voorhees, NJ

Customer Support Center Training Manager

Responsibilities include gathering and validating skill assessments for the Customer Support Center, a first-line support technical

help desk. Maintain ongoing communication with all business divisions to improve departmental performance. Identifying,

building and executing TAC Project Plans to address training needs and process improvements across customer service and

Enterprise organizations. Established training programs for support technicians on all new technologies according to supported

hardware and software standards. Designed and implemented a 4-week training program for new hires. Devised guidelines and

conducted interviews to all prospective employees. Provided instruction and testing for expert level Microsoft Office

Certification. Established a variety of baseline test demonstrating competencies prior to allowing technicians to take calls on a

given technology. Responsible for external training vendor management and contract negotiations. Classroom training provided

throughout the country using both onsite and distance learning delivery methods.

July 1990 to 1996

CIGNA

Philadelphia, PA

Sr. Technical Instructor

Designed, developed and presented technical training to the CIGNA Systems and end-user community. Maintained close

customer focus to proactively create and maintain class courseware concerning emerging technologies. Technical courseware and

materials developed include Visual Basic and PowerBuilder Programming, DB2, IMS, CICS, JCL, and a variety of MS Office

Application Development courses. Development efforts also included two computer based training programs. Responsible for

external vendor management and contract negotiations. Implemented and managed a client/server training curriculum for the

Philadelphia, PA and Hartford, CT sites.

January 1999 to 2003

Gloucester County College

Sewell, NJ

Adjunct Faculty Member

Responsible for development and instruction of Introductory and Advanced Visual Basic programming courses for the Department

of Business Studies.

January 1985 to 2000

Camden County College

Blackwood, NJ

Adjunct Faculty Member

Provided instruction on a wide variety of introductory, intermediate and advanced computer courses on campus for the Department

of Business and High Technologies. Onsite training was also provided to numerous companies through the College Corporate

Center.

January 1987 to 1990

CIGNA

Voorhees, NJ

Analyst Programmer

Performed analysis and design in support of the Statistical Interface Group, Field Training, and Change Management Systems

areas. Solely responsible for the implementation and maintenance of a mainframe-based, automated problem management log

developed using CICS, DB2, and EasyTrieve Plus. Maintained and enhanced the FACTS field training authoring program.

September 1985 to 1986

CIGNA

Voorhees, NJ

Course Designer

Developed a wide variety of courseware training materials and provided classroom delivery in support of the CAL Union

Reinsurance Project.

Education

Temple University

B.A., Business Administration

Graduated Cum Laude; Dean’s List; Senatorial Scholarship

Awards

2004 Committed to Excellence Award (Vendor Contract Consolidation)

2000 Recognition Award (Managing Department Certification Program)

1998 Performance Recognition Award (Vantive Training Development Program)

1997 Performance Recognition Award (New Hire Training Program)

1995 Performance Recognition Award (Workstation Training)

1992 Significant Contribution Award (Corporate CBT Development)

1990 Team Performance Award (ITSD Statistical Analysis)

References Available upon request

With understanding of the requirements necessary for negotiating and managing IT contracts and previous experience working for

Comcast and CIGNA, I submit my resume for the position of “Contracts Specialist”. I have 12 years of management experience

with seven years of contract and reporting management at Comcast that encompasses a wide range of diverse skills and

responsibilities.

Comcast Vendor Management (SLA), Metrics and Asset Senior Manager Achievements and Responsibilities:

Responsible for the development, review, negotiation, modification, execution and performance monitoring of over 139

High Speed Data and Comcast Digital Voice vendor hardware and software licensing and maintenance contracts, MSAs,

SOWs, NDAs, professional services and outsourcing agreements

Directly responsible for managing savings on support contracts by renegotiating pricing terms – 2005 savings amounted

to $10 Million; 2006 savings is $8.5M; 2007 savings is $5.9M; 2008 savings through October is $4.7M

Created, implemented and regulated the Service Level Agreements concerning the AT&T broadband merger agreement

Designed and implemented the financial tracking of all vendor maintenance purchase requisitions for new and renewal

support costs into a reporting depository

Designed and developed the Vendor Contact Spreadsheet in Stellent summarizing contract terms, end dates, and contact

information to assist the NOCs when communicating with a vendor

Responsible for the consolidation of Time Warner merger and Comcast Digital Voice vendor support into existing High

Speed Internet Comcast agreements

Consolidated numerous Cisco agreements into a reduced number of contracts to eliminate complexity for renewals and

simplify requirements for support calls

Coordinated SLA vendor pricing negotiations with Comcast Corporate Purchasing to align support costs with increased

savings in Capital Expenses

Coordinated SLA contractual review with Comcast Cable Legal instituting initial assessment of terms and conditions

substantially reducing overall time for analysis

Coordinated duties of Asset Management and SLA teams to aid in reconciling vendor quotes confirming asset

deployment and use in the production network

Proposed multiple breakeven analysis solutions comparing reduction in savings for reduced maintenance support

contrasted with the purchase and deployment of additional spares

Defined Asset Management’s requirements for the deployment of Visionael 8.1 and implementation of device auto-

discovery to reconcile other OSS tools with Visionael as the “source of truth”

Responsible for the design and delivery of weekly and monthly Operation Review presentations detailing trends and

statistics on response rate, availability, and ticket work flow

Managed the initial categorization model for tracking outage cases during the Comcast High Speed Internet

implementation of the Remedy ticketing system

My work experience immediately prior to Comcast includes creating and managing a Tier-1 Call Center Training organization for

CIGNA.

CIGNA Training Manager Achievements and Responsibilities:

Maintained ongoing communication and relationship management with all business divisions to improve departmental

performance based on corporate and departmental strategic objectives and goals.

Oversight of departmental training budget

Recommended, developed and implemented appropriate national and local training programs including both onsite and

distance learning delivery methods throughout the country.

Responsible for the direction and supervision of staff trainers. Provided annual reviews basing performance on

measurable and achievable goals as compared to improvements in departmental metrics.

Established training programs for support technicians on all new technologies according to supported hardware and

software standards.

Devised guidelines and conducted interviews to all prospective employees.

Provided instruction and testing for expert level Microsoft Office Certification.

Established a variety of baseline test demonstrating competencies prior to allowing technicians to take calls on a given

technology.

Thank you for your time and consideration, and I would greatly appreciate the opportunity of speaking with you personally at your

earliest convenience.

Sincerely,

Anthony Savini

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