Manager Customer Service

SANJAY V. PATEL

*** ******** **** *****, *****, SC 29349 864-***-**** Home 864-***-**** Cell

abnskq@r.postjobfree.com

OBJECTIVE

To obtain a challenging position in customer service, retail sales, training, operations, or management.

EXPERIENCE

Spartanburg Regional Healthcare System, July 2002 to October 2006

Health Resource Center Coordinator, Village at Pelham (Division of SRHS), October 2005 to October 2006

Responsible for the daily operations of the multimedia Health Resource Center and Community Center at the Village of

Pelham Medical Office Building as well as building management.

Planned, implemented and evaluated healthcare education resources and materials for the health resource center.

Planned and implemented conferences, and other associated activities for individuals, groups and/or community.

Developed and maintained cooperation between public, civic, professional, and voluntary agencies.

Selected, acquired, catalogued, classified, circulated, and maintained healthcare resource materials.

Volunteer Services Associate, Volunteer Services, Spartanburg Regional Healthcare System, July 2002 to October 2005

Assisted with the overall operations of the Volunteer Services Department with over 250 volunteers.

Assisted with the coordination of volunteer assignments, orientation and training classes of volunteers, volunteer

recruitment presentations, and planning and organizing of volunteer recognition events.

Coordinated the Regional Teens Summer Volunteer Program with over 50 Teen volunteers.

Follett Higher Education Group (Follett College Stores), August 1989 to December 2000

Store Manager, Wofford Bookstore #488, Wofford College, August 1993 to December 2000

Managed and supervised the operations of a $750,000 college bookstore; established an off -campus satellite location with

annual sales of $60,000; assisted Regional and Zone Managers in new store ac quisitions and establishing store operations.

Store Manager, Follett's University Bookstore #732, University of Virginia, March 1992 to June 1993

Managed two graduate school bookstore locations with total annual sales of $600,000; established a separate g ift shop

location; recruited, managed, and trained store personnel.

Assistant Manager, Wofford Bookstore #488, Wofford College, August 1989 to March 1992

Assisted Store Manager in the operations of a $500,000 college bookstore; learned the systems and the policies and

procedures of Follett College Stores Corp.; attended Basic Text and Tom Tracks training.

Head Coach, Wofford Rifle Team, Wofford College, August 1989 to March 1992

Coached and trained rifle team members; managed rifle range operations.

Resume of Sanjay V. Patel

Page Two

EDUCATION

Rural Communities Leadership Development Program 2009, Spartanburg Area Chamber of Commerce, 03/2009 - present

Mastering Bookkeeping with QuickBooks and Excel Certificate, Spartanburg Community College, November 2008

WorkKeys Career Readiness Certificate (Gold Level), Spartanburg Community College, December 2008

Wofford College, University of South Carolina at Spartanburg, and Spartanburg Technical College

Postgraduate coursework in Managerial and Financial Accounting, Operations Research, Microeconomics, Macroeconomics,

Statistics, Computer Applications, Business Information Systems, Small Business Management, Medical Terminology,

Human Physiology, Sports Psychology, Sociology and Anthrop ology.

Bachelor of Science Degree, Wofford College, Spartanburg, South Carolina, May 1989

SKILLS

Proficient in Word, Excel, PowerPoint, Outlook, Access, Works, Word Perfect, Windows, QuickBooks, and Volunteer

Works. Fluent in English and Gujarati; good Hindi.

ACHIEVEMENTS

National Financial Award: 1st Place, Highest Profit as a Percent of Sales, Southeast – Follett, 1997.

Numerous other national and regional financial awards.

MILITARY

Lieutenant Colonel, South Carolina State Guard, June 1998 to present

Regimental Commander, 10th Regiment, 2nd Brigade, SCSG

Responsible for all matters concerning human resources (military and civilian), which include personnel readiness,

personnel services, and headquarters management for over 250 guardsman.

Supervise management of 1st, 3rd, and 5th battalions of 2nd Brigade.

Prepare reports, logs, and other data for senior leadership of 2 nd Brigade.

COMMUNITY SERVICE

Member, USC-Upstate International Advisory Board, USC-Upstate, November 2007 to Present

1st Vice President, Daniel Morgan Chapter (MOAA), November 2007 to March 2009

Member, Community Emergency Response Team (CERT), Spartanburg County, January 2007 to Present

Commissioner, Human Relations Commission, City of Spartanburg, November 2002 to July 2008

Chairperson, Human Relations Commission, July 2005 to July 2008

Vice-Chairperson, Human Relations Commission, December 2004 to July 2005

Member, Spartanburg International Festival Planning, City of Spartanburg, July 2001 to March 2009

Volunteer, Volunteer Services, Spartanburg Regional Healthcare System, October 1993 to present

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