Customer Service Manager
Resume:
TONY HOLBEN
**** ***** **** ***** ● Sparks, Nevada 89436
775-***-**** ● abnsk3@r.postjobfree.com
DISTRIBUTION OPERATIONS/WAREHOUSE MANAGER
Results-driven leader with over 20 years experience spearheading all facets of successful warehouse
operations including: personnel management, equipment, budgets, inventory, policies and procedures, P & L
management, production/scheduling, goal setting, vendor relations and contract negotiations.
• Supervise large sites, including a 400,000 square-foot facility for Ames True Temper, achieving all fill-
rate, on-time shipping, quality, inventory accuracy and cost management goals.
• Multi site management totaling 450,000 square feet.
• Led successful launches of new warehouses for 2 companies.
• Negotiate lease agreements and all vendor contracts.
• Avoid costs by implementing effective processes.
• Completed extensive firefighter training. Served as volunteer firefighter.
Team Building ● Process Improvements ● Strategic Analysis ● Operational Streamlining
New Business Development ● Project Management ● Customer Service
Budget Administration ● Team Leading ● Supply Chain Management
Inventory ● Purchasing ● Cost Avoidance ● Contract Negotiations
P & L Accountability ● Vendor Relations ● Communication
PROFESSIONAL EXPERIENCE
AMES TRUE TEMPER, Reno, Nevada ● 2000 – 2009
Manufactures and distributes lawn and garden tools. Sells $540M annually and employs approximately 1800.
Reno facility performs 80% distribution and 20% manufacturing. Services the West Coast with customers
including The Home Depot, Lowe’s and Wal-Mart.
Director of Operations – Reno
Oversaw all daily operations and supervised 6 direct reports including: 2 department managers, a human
resources representative, administrative assistant, project coordinator and a materials inventory coordinator
and up to 120 dotted line reports. Conferred with HR to establish and execute hiring and termination
practices. Administered requirements necessary organize orders, production, labor, and equipment.
Developed and implemented annual operating budget for both manufacturing and distribution. Led regular
staff meetings to reflect on previous day’s progress, announce updates and set goals. Negotiated contracts
with vendors. Collaborated with corporate finance, marketing, customer service and engineering to execute
projects and ensure compliance. Executed organization and management of inventory including: finished
goods, materials and MRO requirements.
• Accomplished (exceeded min. standards)) fill-rate and on-time shipping goals by developing and
executing effective process standards to increase productivity.
• Achieved 99.55% inventory accuracy and 100% rating on all external audits for 4 years through the
successful creation of a cycle count process.
• Reduced 8% of location costs by organizing inventory, transportation, cross-training and green initiatives.
• Instituted inventory management and replenishment practices that minimized seasonal receiving spikes
and resulted in a decrease in labor requirements while attaining service goals.
• Slashed transportation costs and minimized damage and scrap by creating light assembly operations.
• Conferred with sales department as well as customers to extend distribution requirements for the West
and produced a plan to expand/reconfigure the Reno facility.
continued…
Resume
TONY HOLBEN ● Page 2 ● abnsk3@r.postjobfree.com
FORT DEARBORN COMPANY, Reno, Nevada ● 1998 – 2000
Produces labels and packaging for food & beverage, personnel care, paint, coatings and general retail
product manufacturers.
Distribution/Warehouse Manager – Reno
Managed startup facility and established operation requirements for equipment, office space,
warehouse/production area layout, labor and transportation. Supervised staff and conferred with Customer
Service in Illinois HQ office to develop daily production schedule and fulfillment requirements. Developed and
instituted policies for the facility and preserved American Institute of Baking (AIB) certification. Executed
quality assurance practices and administered inventory.
• Decreased transportation expenses by working closely with LTL and truck load carriers.
• Innovated inventory management system by developing new spreadsheet method in Excel.
• Contributed to creation of a cost-effective logistics model for multiple printing locations servicing West
Coast customers.
• Assisted Texas Plant Manager in developing effective communication and problem solving techniques for
that facility.
JV WEST DISTRIBUTION, Sparks, Nevada ● 1997 – 1998
Logistics company (3PL) primarily focused on distribution of books and calendars (Multiple Locations).
Operations Manager
Generated production standards, policies, wage standards, and a general structure for the operation.
Supervised 2 direct reports and up to 120 indirect reports. Led all receiving, inventory, quality, fulfillment and
shipping operations. Set rates and equipment constraints with small parcel, LTL and truckload carriers.
Collaborated with sales and senior management to develop customer quotes and pricing and joined forces
with IT to produce new WMS system.
• Achieved 99.95% accuracy for 12,000 SKU numbers by creating a cycle count program for the facility to
increase inventory precision.
PENN VENTILATION COMPANY, Reno, Nevada ● 1992 – 1997
Family-owned company manufactured and distributed HVAC equipment.
Plant Manager/Business Administrative Manager
Spearheaded establishment and operation Reno facility and supervised 32 team members including:
Customer Service, Engineering Support, Assembly Operations and Distribution Operations. Administered
P&L and set annual budget. Developed policies and productivity standards, training procedures, associate
development programs, and maintained UL (Underwriters Laboratories) standards for the facility. Managed
inventory and reported to executive staff. Conferred with sales and marketing to increase market share
through the creation of new products.
• Traveled cross country for 1 year (between company HQ in Philadelphia and Reno) to oversee the
development of 3 additional sites in the Eastern, Northern and Southern regions.
• Grew division sales dramatically over 4-year period from $600K to $14M by cultivating outstanding
creative team to execute service.
• Saved $380K yearly in transportation expenses by implementing assembly project.
ADDITIONAL POSITIONS
ACE HARDWARE CORP., Benicia, California – Warehouse Associate (4.5 years)
VACAVILLE FIRE PROTECTION DISTRICT, Vacaville, California – Volunteer Firefighter (6 years)
TRAINING/CERTIFICATION
Completion of Fire Academy
Resume
Completed training in oil/gas-based fire suppression
Resume
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