Customer Service Sales

Dear Sir or Madam:

Please review the information included for the honor of being considered to partner with

your company to increase gross revenues and profits.

As you read the resume, you will notice that during the first twelve months with

AmeriPride, records were broken with no previous industry experience. Our team

finished #1 in the USA for increase in gross revenues for 2007 over 2006. This should be

proof that the industry, product nor market is of concern.

Building and developing personnel, markets, and/or territories for profit are challenges

that I have met for years. For example, at the age of twenty, I was the youngest tire store

manager in the USA for Firestone.

Personal experiences include working three decades in the business, residential and

commercial construction, including architects and engineers, industrial and

manufacturing markets solving communications, security, safety, mechanical, chemical

monitoring, and other needs. Success with these companies was partially due to multi-

level presentations up to and including the CEO at times.

Examples of the platform companies that I have served are:

Jim Walter Resources Sears Weyerhaeuser

Michelin U of A Birmingham City of Birmingham

Hunt Refining Dow Chemical Kraft Foods

BE&K Georgia-Pacific McWane Pipe

University of Alabama Home Depot The Southern Company

Veterans Hospital MacMillan Bloedel AT&T

State of Alabama DCH Regional Hospital U A B Hospital

Mercedes Kimberly-Clark Wal Mart

Shell Oil B.L. Harbert International Lowes

I sincerely appreciate your consideration and look forward to hearing from you very

soon.

Respectfully,

Bobby Spencer

4015 Frontier Street

Northport, Tuscaloosa County, Alabama 35405

*Cellular: 205-***-****

Home: 205-***-****

Email: *************@*********.***

Bobby Spencer

Goal:

To serve a corporation in a career position with increased responsibilities, higher

expectations, and greater financial rewards that will utilize the knowledge acquired from

actual hands-on personal experiences in developing markets, territories, and personnel,

to increase gross revenues and profits.

Introduction:

Sales / Manager: Regional, District, or Area -

Sales, Service, General, Operations, Procurement, Recruiting

- Experienced in all business administrative areas: A/P, A/R, P&L, payroll, recruiting,

human resources, vendor selection/relations, purchasing/sourcing/negotiating,

advertising, vendor relations, distribution, customer service, financing, contractual

agreements, etc.

- Successful Retail / Wholesale Entrepreneur

- Developer of personnel, departments, territories and markets

- Trainer, organizer, presenter, closer

- Rapid paced multi-tasker

- Proficient with Microsoft Office Professional

- Proven success as a leader of few and of many

- Excellent customer nurturing, sales and service skills

- Comfortable presenting to all levels of management

- Developer of business fit relationship with all accounts

- Valued by Channel Partners as a true business source

- Exceptional ability to learn and comprehend new product lines

- Well developed communications, and interpersonal skills

- Self-motivated; self-disciplined; team-oriented; customer-focused; goal challenged;

enthusiastic; high energy

- Desirable work ethics, mature, trustworthy, and responsible

- Multi-Industry experience, including retail

- Resident / virtual office experience with no supervision

- Profit oriented, cognizant of bottom line results, detail oriented

- Proficient in employee performance coaching and mentoring

- Proven ability to reduce employee turnover

- Travel is of no concern – Road Warrior - 80% overnight

Experience:

Manager Technician

July 2008 – Present

McCalla, Alabama (remote location)

IdleAire, Inc. www.idleaire.com

Trucking Hospitality Industry

Hire, train, supervise, and coach 6 representatives operating 3 shifts daily, 365 days

annually, to provide excellent personal customer service to existing member base by

personally setting the example through hands on mentorship, recruiting new

memberships, sales of ancillary products, reconciliation of daily sales transactions

and deposits while remaining on call 24 hours to insure timely attendance of

employees, customer satisfaction, the quality and availability of customer service.

Also responsible for diagnosing problems, repair, and the operation of all electronic,

computerized, and mechanical equipment including HVAC.

Duties and responsibilities are performed daily with no direct supervision.

Sales Manager – Alabama / Mississippi

2 Years

Birmingham, Alabama (remote office)

AmeriPride Services www.ameripride.com

Uniform rental and apparel, B2B new sales, no repeat sales, to businesses, industries,

and manufacturers.

Hire, train, teach, supervise, and coach five sales representatives in Tupelo, Mississippi,

Tuscumbia, Huntsville, and Birmingham, Alabama to exceed a sales quota while

coordinating and scheduling the activities between the sales and service departments.

Weekly travel with each sales representative as a trainer and closer of potential sales .

Responsible for resolving customer service issues to improve customer satisfaction,

eliminate lost customers due to sales or service error and to improve contractual

retention while maintaining a respectable profit margin.

First year 2007 results = 201% New Revenue over 2006, 134% new customers over

2006 (documented). Ranked #1 in the USA.

Duties and responsibilities were performed daily with no direct supervision.

Commercial Sales Representative – B2B

2 Years

Goodyear / Tuscaloosa Tire & Service Centers (4 locations)

Tuscaloosa, Alabama

Automobile and light truck tires, parts, accessories, service, minor and major repairs of

engines and transmissions.

Contact all small and large businesses, commercial/residential contractors and sub-

contractors, construction companies, industrial/manufacturing companies, and freight

carriers, to convert them to our products and services. Customer Service, PR, and

collections were also included with these challenges.

Commercial revenue increased by 156% over previous year while maintaining 35%

gross profit due to references given by new/existing customers and efforts to personally

provide excellent customer service and follow up.

Owner – Operator

15 Years

Tuscaloosa Communications, Inc

Tuscaloosa, Alabama

Company is an authorized Motorola sales and service facility offering electronic two-way

radio systems, cellular phones and cellular security monitoring systems, closed circuit

television systems, RF control and equipment monitoring systems. Provided products

and technical services to all markets, consumers, state and local governments, retail,

construction, mining, hospitality, health, retail, industrial, manufacturing, petroleum,

natural gas, coal mining, forestry, food processing, transportation, etc.

Hands on responsibility and involvement in all areas, departments, and details of

operating the business, including A/P, A/R, P&L, Payroll, HR, training, supervising,

inventory, sales, and technical service while maintaining a staff of sixteen employees.

Increased the previous owner’s twelve year highest gross revenues of $146K to $1.8

million by personally staying connected to the customer base, major accounts, and

providing personal assurance of unequaled customer service.

Regional Manager – Southern Tennessee, Alabama, Florida Panhandle

12 Years

Birmingham, Alabama (regional office)

Motorola Communications & Electronics, Inc www.motorola.com

Design, sales and service of electronic two-way radio systems, RF control/monitoring,

security, CCTV, GPS, cellular phones, and cellular systems.

Hired, trained, supervised, and coached 5 Zone Managers and 21 Sales

Representatives throughout Alabama, most of which worked from resident offices, A/R,

A/P, P&L, HR, purchasing, budget, inventory, and achieve a $227,400,000 sales quota.

Managed the activities and product distribution of 11 Motorola Service Centers in

Alabama and Florida panhandle. Coordinated and supervised the relationships between

customers, service and sales personnel.

Increased the number of sales representatives from 8 to 26 by dividing the metro area

territories into SIC's to increase market penetration, revenues and continue exceeding

assigned sales quotas.

Duties and responsibilities were performed daily with no direct supervision.

Positions held with Motorola prior to becoming a Regional Manager while operating from

a resident/virtual office without direct supervision are:

Commercial Account Executive

Alabama Coal Mining Specialist

District Sales Manager

District Service Manager - Alabama

Major Account Executive – Alabama

Petroleum Chemical Market Specialist - 5 states

National Account Executive - 2 states

State and Local Government Account Executive – Alabama

Manufacturing/Industrial Account Executive – Alabama

Education:

Shelton State Community College

Tuscaloosa, Alabama

Business Administration - Associates Degree

Contact this candidate