Human Resources Customer Service

Lina James, PHR

**** ** **** ******, *******, Florida 33063

954-***-**** abnsex@r.postjobfree.com

PROFILE

A n effective communicator and valued team member, with sup erior organizational

s kills, coaching and leadership a bilities. S uccessfull y managed e mployee relations

i ssues while working with m ulti - functional teams a s well as senior executive

m anagement . E xcelled as a detailed - oriented professional, with n ine years

e xperience in H uman Resources and proven abilities in adapting to challengi ng

e nvironments.

EXPERIENCE

Mercantile Bank – Boca Raton, FL 2006 – Present

VP, Regional Human Resources Manager, South Florida

Responsible for full cycle HR processes, which include recruiting, new hire

orientation, employee relations, performance appraisals, and progressive

discipline for the South Florida Region (Miami-Dade, Broward, and Palm Beach

Counties) and business area managers throughout Florida and South Carolina

Advise management on compensation actions for employees.

Recommend and assist the coordination of training and development for

employees

Review employee Performance Appraisals and Corrective Action Forms to provide

managers with feedback regarding appropriateness of comments and insight for

achieving desired results

Provide advice, guidance and coaching for successful employee relations

Investigate and mediate violations of policy and inappropriate conduct situations

and provide feedback and/or recommendations to management

Provide guidance to managers and their employees regarding discipline,

opportunities for improvement, talent planning, and training

Developed management skills coaching plan for senior managers

Volvo Aero Services Corp. – Boca Raton, FL 2000 – 2006

HR Business Partner, Human Resources (October 2005 – September 2006)

Partnered with five business areas to provide full cycle HR services

Create and evaluate Position Profiles in accordance with specified requirements

and Company compensation and grading structure

Liaison with external agencies and vendors for effective recruitment and retention

of talent

Communicate benefits policies, programs, procedures, and changes to employees

and former employees

Identify and coordinate training and development programs for employees

Review employee Performance Appraisals and provide managers with feedback

regarding appropriateness of comments and insight for achieving desired results

Mediate conflict situations and provide feedback and/or recommendations to

management

Provide guidance to managers and their employees regarding discipline,

opportunities for improvement, other various employee relations issues

Conduct exit interviews and provide senior management with a report on trends

and areas that may require the organization’s attention

Organize and facilitate meetings for Volvo Global Attitude Surveys; analyze data

and generate reports and recommendations used by senior management

Employee Services Coordinator, Human Resources (January 2002 – October 2005)

Direct and supervise payroll function and benefits related work of the Human

Resources Assistant

Train employees on various software, programs and processes

Maintain HRIS and verify employee file information

Organize and facilitate meetings for Volvo Global Attitude Surveys; analyze data

and generate reports and recommendations used by senior management

Liaison with benefit providers to ensure quality of service to employees

Consult with managers and health care professionals to communicate the need

for FMLA documentation and coordinate the employee’s leave

Assist managers in the development and implementation of appropriate

accommodations such as return-to-work dates, light-duty, and other responses

for disabled employees or those on approved leave.

Provide services to employees to answer their benefit questions, resolve

problems related to access to or payment of benefits, and process enrollment

forms, changes, and loan requests, etc.

Report worker’s compensation claims and process data for OSHA report postings

Conduct new employee orientation to the organization

Administer employee recognition program

Human Resources Assistant, Human Resources (August 2000 – January 2002)

Process domestic and international payroll

Administer employee benefit programs such as health insurance, disability

insurance, life insurance, workers compensation, education assistance, and FSA

Process billing data for benefit programs

Maintain HRIS and verify employee file information

Provide accurate reports to senior management and Finance Department on both

a regular and as needed basis.

Maintain data for EEO and AAP reports

Administrative Assistant, Human Resources (May – August 2000)

Coordinate transfer of data to external vendors, plan providers, auditors, and

consultants.

Participate with revision team for updating the Employee Handbook, all Company

Job Descriptions, and Succession Planning program documentation

Create and maintain organizational charts

Office Specialists – Fort Lauderdale, FL 1999 – 2000

Customer Service Representative (assigned to Honeywell)

Scheduled service calls for technicians

Served as liaison between customers and technicians

Generated reports for senior management

Nova Southeastern University – Fort Lauderdale, FL 1996 – 1999

Coordinator of Administrative Operations, Programs for Higher Education

Interviewed, hired, supervised and trained all administrative support staff

Planned and coordinated all functions and operations of the program office

Directed the day-to-day operations of the program office

Organized and developed budgets

Maintained all revenues and expenditures

Served as liaison between dean, employees, graduate school and local

constituents

Provided guidance and support to students

Assisted in the planning, coordination, and execution of marketing functions

Pro-Tech Aviation Services – Fort Lauderdale, FL 1995 – 1996

Administrative Supervisor

Supervised support staff

Processed all customer invoices and inventory expenditures

Processed payroll

Managed all inventory

ADDITIONAL SKILLS AND QUALIFICATIONS

ADP PC / Payroll Ceridian Payroll/HR Services

Qualiware Lifecycle Manager (QLM) Microsoft Office

Visio Microsoft Project

SAP Sharepoint

SHRM Member Accounting & budgeting

EDUCATION AND TRAINING

Professional in Human Resources (PHR) June 2009

University of Phoenix – Fort Lauderdale, Florida October 2003

Master of Arts in Organizational Management

Tactical Crisis Intervention Certification (TCI) July 1993

Nova Southeastern University – Fort Lauderdale, Florida May 1999

Bachelor of Science in Business Administration and Management

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