Customer Service Process Improvement

Krista Cataldo

*** ****** ******, ************ ** 06109

Phone: 860-***-****, Email: ********@****.***

Action oriented, results-focused professional with proven skills in improving business practices and

problem solving. Driven by new challenges and desire to be successful in all endeavors.

Goal Oriented Process Improvement Team Motivator

Education

Bachelor of Arts, Concentration in Art History Theory and Criticism

May 2003

Eastern Connecticut State University, Willimantic, CT

Technical Skills

SAP, MS Office, CMS, AS400, Peachtree, Demand Solutions

Professional Experience

AUTOTRADER.COM

Sales Service Consultant, Connecticut December 2005 –November 2008

Travel to dealerships in my territory to perform service calls.

Make sure Dealerships have updated their information so they can better market their cars.

Tell Dealerships about new features or tools we have for them.

Train newly signed dealers on how to use the ATC website.

Help accounting by calling AR and picking up checks for past due dealers.

Manage time and multi- task well in a work from home environment.

REXAM DISPENSING SYSTEMS

Customer Service, Thomaston, Connecticut August 2005 – December 2005

Fulfilled orders for large customers such as L’Oreal and Parlux.

Helped get product to the customer as quickly as possible by working with the production planners

and the quality departments.

Helped launch new products and facilitated conversation between clients and our research and

development teams.

Helped with the launch of SAP.

THE STANLEY WORKS

Customer Fulfillment and Planning Representative, New Britain, Connecticut April 2004 - June 2005

Home Depot Team/ Commercial Hardware

Recognized as having the best call statistics on THD team and ranked top ten among the entire

customer service department.

Helped manage and launch national promotions and new product lines.

Designed queries, reports and macros to make everyday tasks faster and more accurate.

Worked with product planners/buyers to forecast appropriate amounts of product for promotions.

Gained extensive product and company knowledge to better serve end user inquiries.

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