Project Manager Customer Service

HASSAN M AHMED

646-***-**** *******@*****.*** ** Cross Street ٠ New Windsor, NY 12553

Profile

Talented and accomplished IT Strategy Professional in ERP and Supply Chain systems for Apparel, Footwear, and

Home Goods Industries. Proven expertise in successful development and implementation of enterprise-wide

technology initiatives and services alignment with business goals. Excellent leadership, interpersonal, verbal, and

written communication skills to work with all corporate levels and interface with cross-disciplinary functional

groups.

٠ Leverage your Systems - Maximize your Return ٠

٠ Leadership ٠ Systems Integration ٠ Solution Strategies ٠ Cost Controls ٠

Career Highlights

Manage and oversee project life cycle of ERP/SCM and Help Desk solutions through all phases of

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implementation from BPR and evaluation of existing systems. Advise appropriate software and vendor selection

for system upgrades and/or replacement of legacy systems to support business needs and goals

Successful project management of implementation through all phases of installation of BlueCherry ERP/SCM

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for multiple enterprises and/or divisions

Lead Vendor Compliance initiatives to formalize EDI business compliance rules and guidelines to recoup and/or

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minimize charge-backs by leveraging systems and updating vendor logistics procedures

Managed organizational change for evolution from privately owned organization to a more corporate business

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environment to support accelerating growth

Create partnerships across various functional groups by understanding technical and non-technical role specifics

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Professional Experience

Director IT & Wholesale Operations – Alpha Garment, Inc., NY, NY 2005 to 2009

Promoted to manage IT and Wholesale Operations for 10 business units/17 brands. Responsible for day-to-day

operations of all business systems, including but not limited to local and wide area networks, email, ERP, WMS,

EDI, voice and telecom - including all hardware and software. Worked closely with CFO and senior executives to

identify points of analysis for applicable technology upgrades and initiatives.

• Lead in the successful completion of BlueCherry ERP/SCM software installation and project management

through life cycle of implementation for additional enterprise divisions and companies, improving processes

while maintaining business continuity

• Mitigated retailer compliance infractions resulting in near elimination of charge-backs

• Improved issue resolution process by creating an Analyst Team dedicated to quick turn solutions

Project Manager Vendor Partnership Initiative – Toys R Us, Inc., Wayne, NJ 2004 to 2005

Partnered with Vendor Compliance Department and external vendor partners to design and develop business

intelligence tools to improve Expense Offset Process. Directed project goals to vendor partners, internal developers

and external third party service providers. Defined EDI compliance business rules and guidelines, updated vendor

logistics and internal documentation.

• Introduced a Vendor Performance Repository and developed Vendor Scorecard Reports using MicroStrategy

business intelligence tool

National Manager Compliance Implementation – CGS, Inc., NY, NY 2000 to 2004

Directed successful ERP/SCM System implementations supporting over 100 clients nationwide including Cosabella,

Danskin, Lafayette 148, Versace and Zana-Di Jeans. Worked closely with business owners and senior executives to

identify points of analysis and proper reporting to achieve short term/long term goals.

• Led client Vendor Compliance initiatives to recoup and minimize charge-backs by leveraging systems

• Performed Business Process Review (BPR) to qualify and quantify client operations across all functional groups

including Production, Operations, Accounts Receivables, EDI, Customer Service, and Order Entry Systems

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HASSAN M AHMED

646-***-**** *******@*****.***

IT Director – Independent Consultant – Avenues in Leather, Inc., Tinton Falls, NJ 2000 to 2000

Interim IT Director with overall responsibility for all Technology and Operations initiatives for leather goods

importer and distributor - Vision to Strategy to Implementation. Worked with domestic and overseas EDI

Departments directing systems support for all users.

• Implemented Best Practices for Operations and Technology areas regarding Fulfillment, Vendor Compliance,

Networks, Applications, User Training and Procurement

• Enhanced reporting systems for On-Time Complete Shipping, Forecasting & POS Analysis

• Managed all EDI translation, transmissions, documents, testing and programming

Supply Chain System Consultant – JSSI / LUGZ, NY, NY 1999 to 2000

Directed implementation for a $150M+ Footwear/Apparel Importer of state-of-the-art ERP/SCM software and

migration of legacy data for enterprise-wide distribution package for 75+ users. Modules included Sales Order

Management, Production Administration, Import Tracking, Inventory Control, UPC Management, Automatic

Allocation, Invoicing, Accounts Receivable, EDI Interface as well as extensive Reporting capabilities.

• Managed organizational change for evolution from privately owned organization to a more corporate business

environment to support accelerating growth

• Successfully met all key deadlines and "Go Live" date

• Trained users across all functional groups in proper configuration and usage

Senior Project Manager – Danskin, Inc., NY, NY 1998 to 1999

Responsible for IT Staff in NYC Office servicing 50 local users and 25 remote sales force users.

Operations Manager – JSSI / LUGZ, NY, NY 1998 to 1998

Responsible for Operations management including Data Processing and EC/EDI.

Business / Operations Analyst – TTI Apparel Group, NY, NY 1995 to 1998

Managed Operations across functional groups, implementing best practices in Order Entry, Customer Service,

Production, Shipping, Vendor Compliance and EDI.

EDI / QR Coordinator – Salant Corporation, NY, NY 1993 to 1995

Oversaw migration of Salant’s in-house divisions to NRF standards. Collaborated on development of Salant’s QRS

program on IBM Information Network.

Skills

Microsoft Windows 2000/XP/Server 2003 ٠ Excel ٠ Word ٠ Access ٠ Outlook ٠ PowerPoint ٠ Project ٠

Exchange Server 2007 ٠ SQL Server ٠ Visio ٠ Crystal Reports ٠ Wal-Mart’s DSS & Retail Link ٠ Inovis ٠

GXS ٠ Gentran Server ٠ NextWave ٠ FootWorks ٠ ACS Optima ٠ Apprise ٠ Foxfire’s DCCS ٠ BlueCherry

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