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Customer Service Manager

Location:
Saint Paul, MN, 55124
Posted:
March 09, 2010

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Resume:

Steven R. Mixa

**** ******** ***** ***** ******, MN 55124 phone: 952-***-****

abnsbv@r.postjobfree.com

Profile

*Experienced in successful management of diverse groups of people.

*Self-motivated, hard-working individual.

* Ability to grasp new ideas and integrate them into desired results.

* Able to handle challenges, with proven history of increased productivity.

* Enjoy working as a team member as well as independently.

Experience

Jan 2004-present General Manager/ Multi Unit, Little Six Incorporated-

Mystic Lake Casino-Ribbons Steakhouse, Minnehaha Café, and

Meadows Grill.

Oversee entire management, server, and host staff, customer service, monthly P&L statements,

ensure high standards of food and service while maintaining costs.

Consistently met or exceeded sales expectations.

Updated training manuals for service staff.

Increased check average by 10% through staff motivation and promotions.

Produced monthly and quarterly reports on financial status and projections of Ribbons

restaurant.

1981 - 2003 General Manager 1997-2003 Kitchen Manager 1981-1997, Ciatti's

Italian Restaurant/ Exclusive Dining Corporation.

*Supervise, Schedule and Train 5 Assistant Managers and 65 other employees.

*Responsible for Inventory, Ordering, Cost and Quality Control, Profit and Loss Statements,

Budgeting, Menu Development, Customer Service, Human Relations, and Payroll.

Designed training manuals for restaurant kitchen staff.

Designed sanitation guidelines for restaurant.

Maintained a high level of consumer satisfaction.

Increased Employee retention by improving human relations at restaurant

Consistently met or exceeded sales expectations.

Education

Southwest State University, Marshall MN. GPA: 3.0 (Out of 4.0).

1981 Bachelor of Science in Restaurant and Institutional Management.

2001 Aloha Training

North Country Business Products.

2004 Serve Safe Program

Minnesota Restaurant Association.

References

Larry Sadowski

Former Assistant General Manager of Ciatti's, Rhinehart Foods- Sales. 651-***-****

Steve Baker

Former Corporate Chef of Ciatti's, ReMax Realty. 763-***-****

Phil Danford

Former owner of Ciatti's, Bonfire co-owner. 651-***-****



Contact this candidate