Customer Service Manager
Resume:
Yvette R Davenport
Lawton, Ok **505
************@*********.***
Objective
Highly self-motivated disciplined, multitasked, individual with extensive hands on experience with telecommunications equipment
and customer service gained working with (MWR) Department Of Defense and The AMERICAN CROSS. Seeking a position based
on experience with, professional and technical qualities.
Qualifications
Strong teamwork ethics and leadership attributes; and demonstrates the ability to perform confident under pressure. Several years
experience in call center environments; also familiar and efficient with the office setting and general office duties to include email,
filing and operating various types of office equipment to include fax and copy machines, and multiline telecommunications. Over 10
years experience with cash drawer operation.
Experience
AMERICAN RED CROSS FT SILL, OK 2005- PRESENT
Armed Forces Casework Specialist
4 years experience constantly interacting with customers on a daily basis via emergency telecommunication basis. Interact with
internal and external groups as needed to complete efficient delivery of services. Assess client needs and determine client eligibility
for specific services or programs. Normally assist in resolving client cases of a complex nature. Prepare reports and case-related
statistics for management review. Provide guidance to staff, volunteers, and field support offices regarding program policies and
procedures. Coordinate casework activities with internal, external departments, and or organizations and agencies as needed. Work
with community-based groups regarding delivery of services and programs.
I.T.R (Information Tickets & Recreation) FT SILL, OK 1998 - 2005
Travel Clerk / Assistant Manager
Seven years of travel arrangement experience with vacation locations, and local attractions. Responsible for reconconciling inventory
and meeting monthly and quarterly suspense reports required by financial management including many numerous vendor reports.
Interact with customers’ regarding sales, providing information, answering questions, and complaints, and all other issues via directly
or by phone. Constructed schedules, and ensured proper compliance, also coordinated, organized and controlled customer oriented
functions. Motivated new employees through training. Operated cash registers, and utilized MS Word to construct signs and flyers.
Commended several times for superb customer service and telecommunications skills. Experience with MS Office software; also
acting manager during manager’s absence; by scheduling and training staff to maintain a proper work environment.
Welcome Center, Fort Sill, O.K 1998-2001
Telecommunications Agent
Established new phone orders for military and civilian personnel. Collected and managed all finances for initial set-up.
Recommended phone options to customers according to their needs. Utilized fax machine to expedite transactions.
I.T.I Lawton, O.K 1997-1998
Product Marketing Representative
Sold various products to selected customers via computer database, verified and revised sales for accuracy.
Sears, LETRA Lawton / Ft. Sill, Ok 1995-1998
Customer Service Representative
Responsible for the sale of product according to department. Greeted customers, and supervised shift employees.
Calculated all sales receipts, and finalized cash journal for next shift.
Education
1.Lawton Senior High School
Lawton, Ok
Diploma 1994
2. Great Plains Technology School
Lawton, Ok
Certificate: Medical Terminology 2000
3. Great Plains Technology School
Lawton, Ok
Certificate: Anatomy & Physiology 2001
4. Great Plains Technology School
Lawton, Ok
Certificate: ICD-9 Coding Level 1 2001
5. CLIA (Cruise Line International Association)
Completed and Accredited Agent Training 09-14-2002
Other Experience
CPR/AED CERTIFICATION
Expiration: 10-2009
Oklahoma Alcoholic Beverage License
EMP 515404 Exp: 10-05-2010
References Available Upon Request
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