Customer Service Sales

DOROTHY L. HOWARD

*** ********* *****

Detroit, Michigan 48215

Cell Phone 313-***-****

E-mail *******.******@*****.***

CAREER OBJECTIVE

A rewarding career opportunity in audit, compliance payroll, accounts payable, or accounts receivable.

QUALIFICATIONS PROFILE

Self-motivated and relationship-focused with extensive finance administration. Detail oriented, analytical, AP/AR

experience as well as auditing accuracy and efficiency. Energetic, positive, and proactive motivator with demonstrated

reputation for establishing and sustaining business relationships. Goal oriented with exceptional emphasis on quality,

integrity, team work, and professionalism.

EDUCATION

ITT TECHNICAL INSTITUTE, Strongsville, Ohio, 2002- 2003

Computer Networking Systems

MARYGROVE COLLEGE, Detroit, Michigan

Bachelor of Arts Degree, Business & Merchandising, 1991

CAREER OBJECTIVE

ROBERT HALF ACCOUNTING SERVICES, Dearborn, Michigan, 2009 – Present

Staff Auditor

Audits of Cash Cycle for Detroit Public Schools

Audits of internal control

Create Bank Reconciliations, ledger accounts, cash disbursements journal, and cash receipts journal.

Perform analytical review of variances in accounts.

T. WILLIAMS AND CO. – ACCOUNTING SERVICES, Grosse Pointe Park, Michigan, 2008 – Present

Staff Auditor

Audits of Payables, internal control and inventory

Processing of Payables for charter school

Process check run for payables

DELOITTE & TOUCHE, LLP., Detroit, Michigan, 2006 – 2008

Staff Accountant-Audit Services

Audits of financial statements including reviews of quarterly financials

Audits of internal control

Agreed upon procedures and other attest related services

ADECCO EMPLOYMENT AGENCY, Detroit, Michigan, 2006 – 2006

Accounting II

Assisting Big Four Accounting Firm’s Multi-State Group in obtaining documentation for Sales and Use Tax

Audits in the states of Massachusetts and California.

Extensive contact with client’s For Profit and Not for Profit customers, to ensure that client gains the best tax

benefit.

Created devised and implemented excel spreadsheet tracking system to adequately record documentation and

daily progression of project.

Utilize Taxshare and CCH to research relevant tax issues and concerns in relation to the project.

DOROTHY L. HOWARD PAGE TWO

CAREER HISTORY (CONTINUED)

RICHARD L. STEINBERG, P.C. LAW FIRM, Detroit, Michigan, 2006 - 2006

Legal Administrator

Managing daily law firm operations, hiring/overseeing outsourced receptionist, and providing superior

customer service in fast-paced law firm.

Established all accounting, documentation, and reporting systems, and maintaining general ledger, accounts

receivables/payables, and pre-tax documentation processes.

Collaborating with CPA, defining, executing, and funding all legal settlements, reviewing settlement

documentation, and assuring compliance with Sarbanes Oxley regulatory requirements.

Developing and maintaining all legal documentation files to support 75 clients and associated legal cases.

DAVENPORT UNIVERSITY, Warren, Michigan, 2003 - 2005

Bookstore Supervisor/Inventory Manager

Oversaw daily store operations and supervised sales, customer service, and administrative personnel.

Implemented innovative merchandising strategies, introduced used book product offerings, and

substantially improved sales and profit margins.

Purchased/tracked book/supply inventories, optimized product mix, and increased inventory turns.

Launched new Customer Service Training Program, developed one-stop shopping concept, improved

customer buying experience, and expanded store popularity and profitability.

Established/maintained positive vendor relationships, negotiated competitive volume discounts, and increased

product offerings and profit margins.

Generated/reviewed sales, productivity, and inventory reports, implemented process improvements, and

collaboratively selected online product offerings.

CHASE MANHATTAN MORTGAGE CORPORATION, Cleveland, Ohio, 2000 - 2003

Collections Representative

Built/maintained positive client relationships and strategized/implemented client-specific account repayment

solutions.

Negotiated payments plans on residential home equity lines of credit and home equity loans and consistently

met and surpassed targeted fund recovery objectives.

Provided client with account status information and outlined the collection process.

Served as Acting Team Leader and technically supported Collection Representatives on more complex collection

calls and issues.

TECHNICAL COMPETENCIES

MS Office/XP AS 400 PeopleSoft ACL AS2 Pontem Quickbooks

PROFESSIONAL ASSOCIATIONS

NABA IIA

-REFERENCES FURNISHED UPON REQUEST-

Contact this candidate