Customer Service Sales
Resume:
MICHELLE ELLERY McKEEN
Moore, SC 29369
Ph 864-***-****
Cell 610-***-****
Email abnsac@r.postjobfree.com
Summary Of Qualifications:
A diverse business professional with a solid background in sales, marketing, merchandising and operations
for both start-up and established companies.
Exceptional problem solving skills. Analytical, resourceful and exceptional managerial skills.
Self motivated with a strong work ethic. Natural communicator, trainer and team leader.
BELK DEPARTMENT STORE Spartanburg, SC
Sales Associate (11/08-present)
Currently working as a sales associate in this regional department store. Consistently rank high in hourly sales
and units per transaction. Also commended for opening a high amount of new credit card accounts.
ANTHILL TRADING, Ltd. Cape May, NJ
DIRECTOR OF OPERATIONS (2/03 to 5/07)
Distribution Center
Managed all facets of the Distribution Center, which was responsible for shipping licensed product to the
wholesale and retail industry as well as directly to the consumer.
Broad scope of responsibilities including warehouse and front office operations, inventory accountability,
international fulfillment and personnel.
Evaluated warehouse procedures and designed new methods of efficiency resulting in vast improvements throughout the
organization.
Reduced customer complaints substantially by improving order entry accuracy and implementing a Quality Control and
double check line. Reduced shipping time from 3-4 weeks to 2-10 days.
Renegotiated contracts with primary shipping companies (UPS, FedEx, DHL) resulting in additional discounts.
Streamlined the web-order process. Implemented advanced credit card processing which greatly improved accuracy and
reduced credit card fraud charge-backs.
Analyzed sales and determined product placement on the website adjusting pricing as needed to maximize sales and gross
margins. Established sales promotion to coincide with actual outside events / new TV show launch, rallies, holidays etc.
Recommendation of a second warehouse location resulted in cost effective use of workspace and labor. Managed the
logistics, coordinating people and resources in an efficient and effective way to accomplish the goal of creating a smooth
running second facility as quickly as possible.
Responsible for a staff of over 50 personnel, including warehouse, customer service and shipping and receiving managers.
Responsible for assessing employee performances and formulating wage increases.
STRAWBRIDGES DEPARTMENT STORE West Chester, PA
AREA SALES MANAGER (10/01- 2/03)
Managed and maintained the Intimate Apparel Department for this regional department store.
Continually exceeded monthly sales forecast by utilizing successful merchandising skills, effective presentation and
conscientious management.
Provided comprehensive communication to sales associates ensuring customer satisfaction and maximizing productivity.
Strong ability to organize and prioritize multiple tasks in a fast paced environment.
OMEGA MARKETING GROUP, Inc Dresher, PA
OPERATIONS MANAGER (4/00 – 5/01)
Directed and managed the sales and operations for this start-up e-commerce company.
Evaluated the requirements needed and implemented policy and procedures to ensure the efficiency and cost effectiveness
of this new operation.
Responsible for establishing excellent business-to-business client relationships, securing new business and substantially
improving key account relations.
Negotiated aggressive pricing while maintaining excellent vendor relations.
Ensured order processing, purchase orders, and all accounting procedures were accurate and delivery of product was on
time, every time.
M n’ M SALES & MARKETING, INC. West Chester, PA
PROPIETOR (11/95 – 4/00)
Established a sales and marketing company representing various manufacturers as an
independent sales representative selling merchandise throughout the Mid-Atlantic region.
Managed all aspects of the business including sales and marketing, accounting, customer service and account
management.
Established innovative sales techniques to place merchandise into various retail markets including major national accounts
(Charming Shops, Hechinger’s) and specialty shops.
Consistently met and exceeded monthly and quarterly sales forecasts and progressively gained additional sales territory.
Won several awards including Contagious Enthusiasm and Rep Of The Year from Penguin Putnam Publishing, the second
largest worldwide publisher. Consistently ranked number one for opening the most new accounts and subsequently was a
guest speaker at the annual sales conference.
BROCKUM GLOBAL MERCHANDISING, IN Allentown, PA
NATIONAL SALES MANAGER (4/90 - 11/95)
Managed the sales, marketing, customer service and fulfillment operations for this distributor of
licensed products (including apparel and gift/novelty products) with annual sales in excess of $20
million. Reported to the Vice President.
Directed and supported a national sales organization comprised of over 90 independent manufacturers’ representatives who
sold directly to mass merchandisers, retail chains, and independent retailers.
Directed, motivated, supervised and evaluated customer service and data processing personnel, including a Customer
Service Supervisor and a Direct Response Supervisor.
Established sales objectives, quotas, and incentive compensation programs.
Highly successful in opening new markets and securing new business while retaining and developing existing major national
accounts.
Developed and managed business relationships with major national accounts, including electronic retailers (QVC), mail
order distributors (Columbia House), ticket agents (Ticketmaster), specialty retailers (Foot Locker, Musicland, Suncoast
Video, Spencer Gifts), mass merchandisers (K-Mart and J.C. Penney).
Developed and successfully executed marketing strategies for launching new products.
Established a Direct Response Division, which marketed products through a variety of ways including mail order catalogs,
sweepstake contests, the Internet and at national events.
Designed layouts and coordinated the production of the wholesale and mail order catalogs.
NATIONAL TRENDS, INC. Pontiac, MI
OFFICE MANAGER (5/88 - 4/90)
Managed and hired the inside sales, customer service, and order processing departments for this fulfillment
company and distributor of licensed novelty products. Supported the outside independent sales
representatives. Reported to the Controller.
Managed the company’s largest account, Brockum Global Merchandising, Inc. which represented $10 million in annual
sales. (was ultimately recruited and employed by them)
Established new policy and procedures for the Customer Service, Accounts Receivable, and Data Processing Departments.
Managed and supervised all Customer Service and Data Entry personnel.
Computer Skills: WindowsXP, Outlook, Word, Excel, Quickbooks
Excellent work references upon request
Contact this candidate