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Customer Service Sales

Location:
Manchester, MI, 48158
Posted:
March 09, 2010

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Resume:

Mary Ann Machen

***** ***** ****

Manchester, MI 48158

734-***-**** (H); 734-***-**** (M)

abns7g@r.postjobfree.com

SUMMARY

Results oriented professional with expertise in Accounts Payable, Accounts Receivable

and Collections.

EXPERIENCE

Account Representative IV

Borders Group, Inc. (headquarters) – March 2007 – July 2008

Debit Accounts Auditor

Review weekly vendor accounts that are in debit balance

Call vendors to resolve issue

Make financial arrangements with vendors

Create collection letters and follow – up

Review monthly statements and mail

Prepare write-off packages

Attend weekly meetings with Director of Accounting

Correspond with a store manager as needed

Update daily vendor log collection log

Account Representative II

Kelly Temporary Services – December 2006 – March 2007 (Borders Group, Inc._

Vendor Research

Review vendor invoices that are over N30, authorize for payment

Review and authorize, for payment, current expense invoices

Resolve credit balances

Research invoices for late payments

Correspond with stores, managers and authors to verify invoices

Authorize new vendor set-up

Respond to vendor phone calls and questions regarding payment terms

Special projects as assigned by supervisor

Attend department meetings, as requested

Daily work log utilizing Access

Accounts Payable and Receivable Specialist

Kelly Temporary Services – August 2006 – December 2006 (Pall Life Sciences)

Support to Accounting Staff

Review daily mail, from vendors, for accuracy on invoice

Data entry of invoices into MAPICS accounting software database

Research and resolve problem invoices and purchase orders

Post of daily cash receipts

Assistance to monthly inventory control process

Processed weekly checks to vendors and mailed

Talked to vendors on a daily basis

Month-end closing procedures

Reviewed all freight invoices for third party payers

Accounting Assistant

Myers Heating & Cooling – December 2005 – March 2006

Support to CFO

Processed weekly payroll, accounts receivable and accounts payable

Cost accounting

Reviewing invoices from vendors and processing for payment

Collection of unpaid invoices

Daily cash deposits

Application of checks to vendor accounts

Screen customer calls

Assist service dispatcher as needed

Plumbing Department Team Leader

Lowe’s Home Improvement – August 2003 – December 2005

Supervision of six Customer Service Associates

Special Order Sales to customers

Follow-up on sales

Inventory Control

Cashier as needed

Technical Support Analyst

Domino’s Pizza, LLC, - June 1998 – June 2002

Coordination of voice and data communications for all of corporate pizza stores

Consultation with vendors and contractors in preparation of opening new stores

Authorized vendor invoices for payment

Reviewed weekly construction reports

Daily entry of store information on Excel spreadsheet

Completed and follow-up on capital expenditure requests for stores

Daily contact with voice vendors on how to utilize phone lines more effectively

Implemented and maintained long distance savings project for all stores

Coordinated and followed through with yearly computer supply packages

Maintain high standard and good business relationships with vendors

Generated and completed full voice and data cycle of acquisition of store sales

Skills

Microsoft XP; Excel and Word

QuickBooks

Outlook

GroupWise

Access

Lawson

10- Key Calculator

Medical Terminology

ICD-9 Coding

Many past years experience in a medical environment

Excellent verbal and written communication skills

Supervisory experience

Education

Milan High School

Eastern Michigan University

Washtenaw Community College

References upon Request



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