Quality Assurance Training
Resume:
Khriss C. Kincaid
***** **. ***** ***., *******, MI 48215
Email: abns6z@r.postjobfree.com
OBJECTIVE
To apply leadership, organizational and creative aptitude in a full time Instructional
Design/Trainer position, that is in a challenging and rewarding business environment that allows
for future growth and development.
EDUCATION
Wayne State University Detroit, MI
Master’s of Education in Instructional Technology / Interactive Technologies
Bachelor’s of Science in Information Systems Management
TRAINING & TECHNICAL SKILLS
Training: T3’s, ILT, ISD Technical Writer and Quality Assurance
Hardware: AS/400, ADSM, RS/6000, Desktops and Laptops
Operation Systems: Windows NT, Novell, and Windows 95, 98, XP & Vista
Applications: Macromedia MX 2004 suite, MS Front Page 2000, Microsoft Office 2007 Suite,
Adobe Illustrator, QuickBooks, Adobe Photoshop, Adobe Acrobat, Captivate, Lotus Notes, MS
Outlook, Norton Ghost, VPN, Snag It and Pinnacle 9
EXPERIENCE
Computech Corporation Bingham Farms, MI
Instructional Designer / Trainer for the City of Detroit March 08 – March 09
Managed Quality Assurance team to verify functionality of ERP software training materials
Designed and developed training materials & performed system testing for 2nd project phase
Created training manuals/guides using Snag It for system screenshots
Created online CBT course using Captivate for step by step modules
Conducted Instructional Lead Training for Supervisors & Managers for the City of Detroit
United States Postal Services, Office Of Inspector General Detroit, MI
Workers Compensation Analyst July 02 – March 08
Analyzed data from employment and Workers Compensation files
Created written reports detailing findings to the U.S. Office of Inspectors General
Conducted surveillance of activities and videotape activities of claimants
TEK Systems, Inc Southfield, MI
Inventory Technician for IBM May 02 – May 02
Performed end users surveys for over 1000 existing PCs, laptops and servers
Identified technical details of each machine
Documented hardware location using a series of floor maps
Generated daily reports to client
Khriss Kincaid page 2
TEK Systems, Inc Detroit, MI
Help Desk Analyst for GMAC February 02 – March 02
Developed a process for providing end users with solutions in a timely manner
Provided level one and two hardware, network and software support for over 1500 end users
TEK Systems, Inc Troy, MI
Training Analyst for Kmart Corp. December 01 – February 02
Tested software and hardware for training purposes
Maintained training hardware and software databases
Required to answer daily calls from end users
Provided hardware and software support
Meadowbrook Insurance Group Southfield, MI
Operation Technician / PC Support Technician July 99 – December 00
Loaded software for end users, re formatting hardware with MIG Applications
Configured end user workstations for LAN connectivity using Novell and TCPIP and
remote end users with VPN connections
Installed and configured Lotus Notes for end users
Created and updated Intranet web pages and links to IS home page and reports
Answered daily calls from end users on the Help Desk
Troubleshoot hardware and software problems and provided solutions
Documented support tickets to relay to LAN team technicians
Created technical documents for step by step procedures of system maintenance
Trained Associates how to operate the Help Desk and Pick Operating System
Maintained tape library and setup for backups of the RS/6000, AS/400 and ADSM
Performed restores to Pick operating system for the Insurnet application
Intern/SPECIAL PROJECTS
Lead Instructional Systems Designer CarTunes on Parade.org
Final Master's Project/Thesis May 04 – December 04
Worked in conjunction with the Advisory board to design and develop the
instructional system design aspect of the website
Developed the technical design documents and curriculum
Created training guides using Snag It for screen shots
Created training modules using captivate for interactive training
Edited video clips and layout for the Public Art section
VOLUNTEER WORK
ASL interpreter for Triumph Church’s Spiritual Hand Ministry
Developed and designed youth biblical curriculum for Triumph Church’s Youth Ministry
Taught youth biblical curriculum for Triumph Church’s Youth Ministry
SPECIAL QUALIFICATIONS
Self Motivated, team player, and quick independent learner.
Efficient in accomplishing multiple tasks concurrently.
Contact this candidate