Management Project
Resume:
MARK J. HOLTERMANN
*** ******** ** – Palm Beach Gardens, FL 33410
(561) 346 - 0332 / (561) 691 – 0213 – abns6u@r.postjobfree.com
OBJECTIVE
To obtain an executive management position to apply my experience and knowledge of, not only, information
technology, program management, enterprise solutions, IT governance, services delivery, and my overall strategic
vision, but of the people, culture, and complexities within the global arena that will enable me to continue to
cultivate my career in the field of international business and to contribute to the success of a dynamic corporation.
AREAS OF EXPERTISE
Application Development Governance / Best Practices Resource Management
Compliance / SOX / HIPAA Internet / Intranet / B2B / B2C Strategic & Tactical Planning
Consulting Services P&L / Financial Management Streamlining
Effective Communications PMOs / Process Improvement Talent Acquisition / Retention
ERP Solutions Production Support / Operations Technical Consultancy
Global Leadership / Mentoring Project / Program Management Vendor Management
HIGHLIGHTS & SELECTED ACHIEVEMENTS
• Seasoned professional with over 20 years of global experience in Information Technology
• Over 14 years background managing technology together with all strategic & tactical planning actions, all
financial resource management and budgeting activities ranging from $.5M to $30M+ in scope, including
the leadership of resources, client and vendor management, both local and remote, and the management
of staffs from 10 to 40+ direct reports to 15 managers and 300 indirect reports
• 13 years experience within the global arena managing technology operations spanning applications
development & support to infrastructure & telecommunications to overall strategy & program management
in over 40 countries coupled with a Masters of International Business Administration (MIBA) degree
• Over 12 years experience in systems development and support utilizing CMMI, ITIL, RAD, SDLC, and all
PMI/PMBOK project management principles and best practices including the application of standardized,
quality oriented project lifecycle process from project initiation to requirements to design to construction to
test to implementation to project close and subsequent transition to production support
• Over 8 years experience PMO’s including the implementation of PMO’s at the corporate level
• 8+ years experience with ERP / Enterprise wide solution implementations and delivery including:
o 1 Peoplesoft HR and Financials (HR/GL/AM/AP/AR/Payroll) for FedEx's Latin America and
Caribbean Division ($400M+, 40 countries, and over 200 locations)
o 1 Peoplesoft full suite for a Latin America based start-up dot.com including the evaluation,
selection, and subsequent implementation (Lawson, JD Edwards, SAP, and Oracle were
considered)
o 1 SAP R/3 for the US Army's Logistics Modernization Program (largest global SAP implementation
ever attempted with an operating budget alone of $1.4B and over 400 legacy applications),
encompassing all manufacturing, supply chain, financial, customer, health & safety, etc.
o 1 PS Fins & HR & 1 SAP manufacturing and supply chain for a $20B global auto parts
manufacturer
o 1 SAP HR and supply chain for a $15B utility with the SAP financials implementation (in progress),
and future SAP CCS implementation
• 7+ years of consulting services experience with 2+ years with a Big 4 firm, Ernst & Young including all
phases from sales to solutioning to due diligence to contract negotiations to services delivery
• 6+ years e-business experience managing website development for high transaction applications spanning
B2B, B2C, and intranet including all content management and e-commerce functions
• Program / Portfolio Management including the management of IT project portfolios over $80M in scope
including the planning, blueprinting, design, development, and implementation of over 100 projects
• Fully experienced and comfortable communicating with individuals from highly technical staff members to
the Board of Directors to external customers
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• Overall, a diverse technology background including the management of applications development,
integration, and maintenance, enterprise solutions including ERPs, architecture planning, infrastructure,
hardware, data center operations, R&D, telecommunications, production support, project/program
management, and strategic planning coupled with a “roll-up the sleeves” work ethic
EXPERIENCE
Florida, Power, & Light (FPL) – Juno Beach / Miami, FL 03/05 – Present
IT Group Director
FPL is a $15B+ leader in the Utility industry. The IT department consists of 900+ resources spanning the spectrum
of technologies and supporting a customer base of 4M+. I was brought into the company to revise and implement
standardized best practice processes including the compilation of a services delivery and governance model across
the entire IT department, to establish an overall PMO, provide leadership and consultancy on the current and future
ERP solutions landscape, partner with each business unit to build strategy, and to assume the leadership of overall
services delivery with SLA’s and numerous IT operations. My overall responsibilities include:
• Management of 9 direct and 60+ indirect reports & numerous offshore resources with budget of $11M+
• Mgmt of all web bus analysis, web dev, content mgmt, & infrastructure across FPL including the customer
facing FPL.com & intranet including the high transaction online processing - 60% of the 4M+ FPL
customers
• Consultancy and management of the ERP solutions and infrastructure group for current HR, Supply Chain
solutions, in progress financial implementation, future CIS implementation, & vendor management (SAP)
• Leadership of the EAI group responsible for all new and existing SOA development; and B2B EDI delivery
• Leadership of all Application & Server Operations on a 24/7 basis to include Websphere & WAS, MQ
Series, enterprise Google Search Appliance, Webtrends, Video servers, ColdFustion, Lotus Notes, etc.
• Creation of the IT PMO and the implementation and continuous improvement of standardized processes,
methodologies, standards, and QA functions (code, design, SQA reviews) across all functional IT groups
encompassing program / project management, portfolio management, SDLC, support and operations
• Reporting directly to the Sr. Director of IT and directly supporting the CIO with an ultimate goal of CMMI L3
• Leadership of all IT strategic sourcing, vendor management, and overall IT financial management
• Implementation of a governance and service delivery model and associated tools for portfolio and
program / project management applications to include integrated work planning, issue / risk management,
time reporting, work request management, change management, vendor mgmt, and overall PMO dash
boarding
Cap Gemini Ernst & Young – Dearborn, Michigan 05/03 – 03/05
Program Executive Director (CIO on engagement for CGEY)
Visteon Corporation, a $20B+ global automotive parts manufacturer and distributor that separated from Ford Motor
Co. in 2000, outsourced their entire IT organization to CGEY and IBM. CGEY is managed all of the applications
and IBM managed the infrastructure. I was responsible for establishing an overall services delivery model and for:
• All application development and the leadership of the resources managing the associated infrastructure
globally for Visteon supporting their entire internal / external client base of over 20,000
• Management of 20+ PMI/PMP certified managers and a globally dispersed staff of 100+
• Leadership of the ERP solution implementations, delivery, and vendor management spanning Peoplesoft
HR & Finance; SAP manufacturing, portal, supply chain, & BW in partnership with the Visteon business
leads
• Delivery of portfolio of over 30+ projects concurrently ranging from $250K to $2.5M+ in budget ($30M+
combined) and duration of 6 months to 2 years in scope; scoped & estimated over 100 IT initiatives and
successfully lead the design, implementation, and release of over 50 applications
• Assurance that all projects follow a structured project management (PMI / PMBOK) methodology including
a phased project approach; Established and implemented an overall governance and project management
process framework utilized by the organization to effectively deliver projects
• Leadership of the B2B EDI team processing billions in transactions monthly
• Providing technical leadership, performing R&D activities, and identifying all potential options with cost
benefit analysis to the IT staff, as well as, to the client groups
• Participation in partnership with executive IT leadership to compile the overall strategic plan for the IT
organization including overall responsibility for all application development, hardware, and support activities
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• Implementation of technologies including legacy mainframe applications in Cobol, DB2, CICS, and IMS to
client server apps in VB and SQL to web based apps in ASP, CGI / Perl, Java / J2EE, I2, and .Net to ERP
solutions including Peoplesoft and SAP. Platforms include OS/390, NT, Win2K, and Unix.
Sapphire Technologies – Moorestown, New Jersey 02/01– 04/03
Technology Solutions Director
The Logistics and Distribution Modernization Program (LDMP) for the US Army encompassed the largest global
SAP implementation attempted with a $1.4 billion operating budget. The SAP modules being implemented include
MM, PP, SD, PM, PDM, WM, FI-AP, FI-GL, FI-RE, FI-FM, FI-SL, CO, QM, CS, PS, and HR. Likewise, additional
SAP tools being implemented include APO, BW, and SEM. I was responsible for:
• Providing the overall services leadership and strategic direction to the process integration team responsible
for the successful and implementation of a set of web based tools and infrastructure to enable the
identification, recording, and mapping of the existing ‘as is’ business processes to the anticipated ‘to be’
processes down to the data objects, data elements, transactions, and programs driving the processes and
the migration of all of the associated data from the legacy systems to SAP
o My team successfully designed and implemented the MetaData Repository Toolset (multi-terabyte
Oracle DB with a web-based GUI containing all of the metadata for over 400+ legacy applications,
as well as, the proposed SAP ‘To-be’ environment) enabling the LMP program to drive through the
preparation, conceptual design, realization, and final preparation phases to reach the first Army
Command Launch
• Leadership of a team of 2 senior level managers and over 40+ globally dispersed development / DBA /
analyst staff, budget ($19M+) management and strategic support for the overall project team
o Management and coordination of multiple levels of SAP consultants, expert subject matter
consultants, and government personnel
• In parallel, managed the development group on the Data Team involving the sourcing, cleansing, and
migration of all data from the legacy environment for ALL army based systems to SAP
o Preparation of the entire project plan for all data activities including the implementation plans for
over 29 army commands, depots, or bases
• Participation on a Data Strategy Council (DSC) that governed all decisions regarding the entire data effort
for the SAP implementation and consisted of executive level government staff, CSC staff, and other
consulting firms
Arnold Industries, Inc. – Lebanon, Pennsylvania 08/00 – 02/01
Director of LTL Information Systems (CIO for New Penn Motor Express)
Arnold Industries was one of the most profitably regional transportation & logistics companies in North East US and
was comprised of New Penn Motor Express, Arnold Transportation Services, and Arnold Logistics. Since my
departure, Roadway Corp purchased Arnold Transprotation Services and New Penn Motor Express. In my role, I
was the highest IT executive (CIO) and managed all development, hardware operations, support and
administration for the $300M+ Less-Than-Truckload (LTL) Division, New Penn Motor Express responsible for:
Management of a staff consisting of 2 managers and an indirect staff of 20+
Coordination of the team to partner with the business in the formulation of overall
architecture strategy, all application development activities, and continuing support of any
new and existing technology including:
Execution and support of the existing second tier Infintium ERP financial and ALL HR
applications
Management and support of internal operational systems, infrastructure, and external web
based applications on a 24/7 basis for customers via www.newpenn.com, the LTL
Division’s website
All application development was performed in-house utilizing Java, C++, RPG IV, and ILE.
Platforms, also, included the use of Citrix for all terminal location operations
Capital planning and forecasting, formulation of divisional goals and the communication of
these objectives and priorities to the team, Gained overall control of all technology related
activities for the corporation, and reported directly to the Sr. VP of Operations
Todosport Network – Miami, Florida 3/00 – 08/00
Interim CFO / ERP Systems Consultant
Todosport Network was a start-up DOT.com company established in 12 countries throughout Latin America. The
company contracted with Latin American athletes for their exclusive rights on the internet. Todosport designed and
created their websites and all associated marketing. I was responsible for:
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• Reviewing the entire financial and technology infrastructure of the company
• Researched and recommended the appropriate automated, fully integrated financial, e-commerce, and
human resources web based ERP solution
o Completed a full assessment of each of the following ERP packages - Peoplesoft, SAP, Oracle, JD
Edwards, and other 2nd Tier Products - including the compilation of a summary report explaining
the similarities, differences, and overall best fit for the company
• Conducted business process reviews, developed the strategy and overall project plan for the ERP
implementation and lead of the successful implementation of the chosen solution (Peoplesoft – all
modules)
• Managed the communication of status to the board of directors
• Created the internal processes for financial operations and associated IT support team
• Advised the board on the appropriate staffing for the financial organization
o Assisted with the interviewing of the permanent CFO, Director of Accounting and Financial
Controls, Financial Applications support team, and any additional resources, as determined
• Aided in the preparation of financial statements, budgets, and models for potential investors
• Participated in meetings with potential and existing investors and provided due diligence and helped to lead
the company to the subsequent acquisition / merger by Umbro.com Americas
Federal Express Corporation / Comforce Technology Services – Miami, Florida 3/98 – 03/00
Y2K/ERP Project Director – LAC Division
The Latin America and Caribbean (LAC) Division of FedEx consisted of over 40 countries and 200+ sites. The
company was executing a global implementation of Peoplesoft Financials & HR (including EH&S) and the LAC, due
to complexity, was the last division to be started. Additionally, the Y2K challenge was in front of the division. I was
brought in by the divisional CIO to s erve as the Project Director for the Peoplesoft Financials & HR implementation
and Y2K Remediation project I reported directly to Project Management Office (PMO) and the LAC executive
committee including the divisional CFO and CIO. As overall Project Director with an operating budget in the multi-
millions the responsibilities for the ERP implementation included:
• Management of a team responsible for the identification of all accounting, finance, and HR applications
impacted by the implementation of Peoplesoft throughout the LAC Division
o Managed a team that analyzed 80+ legacy applications and ensured that all requirements were
captured
• Determination of which of the applications were to be replaced with what module (AP, AR, AM, GL, PM,
HR) of Peoplesoft, classifying remaining applications per type of interface needed either to or from
Peoplesoft, and reporting of all of this information to management
• Included the management, coordination, cooperation, and partnership of a team comprised of the LAC
FedEx ITD department, the LAC Finance department, Peoplesoft function consultants, and each individual
Country Controller and their associated users of the applications
As the Y2K Project Director the responsibilities included:
• Management and mentoring a team of 8 project managers with an overall group of 20+ team members
with an indirect staff of 300 dispersed in over 40 countries
o Leadership in the execution of all testing and associated remediations for 180+ applications, 5000+
embedded systems, 2000+ pieces of hardware and telecommunications, 75+ airport assessments,
business continuance, contingency planning, and various other company specific projects.
• Control of an operating budget in the multi-millions
• Development and maintenance of the overall project plan (using MS Project) and eporting of ongoing
project status to all levels of management
o My team ensured the overall Y2K compliance of LAC for the SEC and to the FedEx shareholders
RepWorld Group of Companies - Miami, Florida 10/97-03/98
Vice President of Finance and IT / CIO
RepWorld Group consisted of a set of companies providing outsourced services to the transportation and logistics
industry. I was responsible for:
Opened and managed the Americas office in Miami, Florida
Managing all aspects of accounting, finance and technology for the five companies
Maintenance and compliance of all monthly reporting requirements both internally and externally to the
Board of Directors, Shareholders, and the appropriate governmental authorities
Ongoing support of all financial systems
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Maintenance of all associated account reconciliations and build and leadership of support of staff
Federal Express Corporation - Miami, Florida 3/89 -10/97
Manager Controller / Financial Systems Manager
My professional career began with FedEx while completing my undergraduate degree. Upon graduation
transferred to the Latin America and Caribbean, then, Region of the company that was comprised of a handful of
recently purchased distribution companies throughout the region. I was responsible for:
Management of all financial applications development and support
o Designed and developed an application suite, the Caribbean Automated Accounting and
Reconciliation System (CAARS – based in VB), that automated the functions of Accounts Payable,
Accounts Receivable (with Billing and Collections), Cash Management, Payroll and Benefits
administration (including workers compensation), & Tax for FedEx’s Caribbean distribution district
(consisting of 25+ legal entities)
o Cut overall processing time from 14-20 days / month to 3 days / month and saving from $5K to
$30K / month or $60K - $360K / year for each legal entity
o Managed the implementation including the training all of the local and international staff within the
Caribbean on the system, as well as, providing all project and resource planning
o Trained an international staff in approximately 25 different Caribbean islands on all aspects of
internal controls, automated systems, and cash receipts and disbursements including overnight
travel throughout the Caribbean.
o My team, also, managed the development and implementation of a fixed asset application (FADS)
that was successfully implemented throughout 40 countries in the LAC division
o Cut overall processing time for fixed assets from 7-10 days / month to 1-2 days / month and saving
from $2K to $8K / month or $24K - $100K / year for each legal entity
Management of all financial accounting functions including accounts payable, accounts receivable, budget
and planning, collections, financial reporting, and tax management for the Caribbean distribution District
consisting of over 25 countries and 30+ locations
o Included the management of the Caribbean accounting and systems staff of 20+ employees in the
coordination of the month end closing process, support of all financial systems, the maintenance
and support of ongoing workload, and the organizing of various project work with counterparts in
International Accounting at the corporate headquarters
o Maintained tax compliance for varying governments within differing International locations
o Maintained and prepared financial statements for all island locations including the translation of
approximately nine different currencies into US dollars for consolidation purposes
Operations Auditor - FedEx Memphis Hub 3/89 - 5/92
o Managed an operations audit of a specific area of the main operations hub located in Memphis,
Tennessee. Also, managed part of a Truck offload and outbound operation.
TECHNICAL EXPOSURE
Software & Tools: All MS products – Access, Excel, Exchange, Outlook, PowerPoint, Project, Word, Visio;
Citrix, Crystal Reports, Domino.doc, Lotus Notes, Novell, Primavera, NIKU Clarity, EAI – Sun SeeBeyond eGate
& CAPS, VPNs, VRU/IVRs (Call Center), etc;
Databases: Oracle, DB2, SQL Server, MS Access
ERPs: Infinium, JD Edwards, Lawson, Peoplesoft, SAP, Oracle
Hardware: PCs, Macs, Mainframes, LANs, WANs, PBXs, Firewalls, Hubs, Routers, and Switches
Web / Internet: ASP, CGI, Coldfusion, Domino, EJB, Flash, HTML, Java, JavaScript, J2EE, JSP, .NET, Perl,
XML; Apache, IIS, WebSphere, Google Search Appliance, CORBA Framework, Video servers
Operating Platforms: AS400s, IBM 370, OS/390, Unix, Windows NT/2000/2003, XP
Other Languages: COBOL, C, C++, CICS, EDI, IMS, IDMS, JCL, MVS, PL/SQL, PowerBuilder, RPG / ILE,
VB
Processes / Best Practices / Governance: CMMI, ITIL, RAD, PMI/PMBOK, SDLC, SQA, process definition &
integration
EDUCATION
NOVA SOUTHEASTERN UNIVERSITY - Fort Lauderdale, Florida
Master of International Business Administration (MIBA) 03/09/96
GPA: 3.9 Overall
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MEMPHIS STATE UNIVERSITY - Memphis, Tennessee
Bachelor of Business Administration (BBA) in Accounting & Management 12/14/91
GPA: 3.1 Overall
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