Software Manager
Resume:
Matthew Shearer
****.*******@*********.***
Summary
• Over ten years of technology experience.
• Extensive experience in installation, support, and maintenance of various software operating systems
and applications including all Microsoft products and open source products as well (Linux, etc.)
• Network and hardware experience including deployment, support, and maintenance of systems and
networking products (routers, etc.)
• Experience in architecting and installation of virtual environments primarily utilizing VMWare.
• Extensive experience with customer support and interaction including C-level executives.
• Experience managing and providing guidance to both local and remote resources.
Experience
Eclipse Consulting, Inc
Systems Manager (May 2008-Present)
• Set up and maintained Linux server hosting 20 virtual machines with Windows XP, Windows
2000, and Windows 2003.
• Maintained 20 company websites and forums such as http://www.eclipsepc.com and
http://www.systeline7.com using various programming languages.
• Supported and managed 15 consultants remotely via email and phone calls to coordinate
projects.
• Assisted with installing and troubleshooting ERP installations.
• Managed company email services.
• Provided SQL code used in custom ERP reports.
• Main point of contact for vendors and technical service technicians.
• Research new software and hardware technologies for clients as well as employees.
FEI Company
Phenom Technical Support Engineer (October 2006-May 2008)
• Extensive travel to domestic and international locations, including a thirty day stint in Holland, to
perform custom installations and repairs of the company’s flagship electron microscope product
and associated software (Phenom).
• Responsible for identifying and negotiating with vendors for new subsidiary of FEI that was being
created.
• Performed various IT tasks for 12 users. This included computer purchases as well as system
support, server setup, network printing, and cell phones.
• Assisted in setting up and maintaining a Microsoft Dynamix ERP system.
FEI Company
Helpdesk Administrator/Anti-Virus Administrator (July 2002 – October 2006)
• Primary contact for internal and external customer support spanning 500 users. This included
one 30 day period running the entire help desk by myself.
• Managed and maintained the McAfee AntiVirus server and software for all of the North America
and Asia offices.
• Supported hardware, software, network connectivity, and WAN connections for approximately
700 systems.
• Created and administrated custom SharePoint sites for departments using HTML.
• Maintained workstation security for onsite and remote computers in North America.
• Provided onsite customer training.
• Maintained IT department intranet site as well as assisted HR intranet site using HTML and ASP.
****.*******@*********.***
Avant! (Contractor)
Licensing Specialist (February 2002 – June 2002)
• Provided technical support for issues using the Globetrotter FlexLM licensing manager tool.
• Tested the company’s software for security holes in both the licensing portion as well as the
actual software itself.
• Put together a website for the software users that consisted of a secure login to the site as well
as a message board.
• Set up internal web server to test the user website.
• Developed applications for internal use utilizing VBA, TCL, and other languages.
Regence Blue Cross/Blue Shield (Contractor)
ESC Technician/Security Analyst (June 2001 – December 2001)
• Troubleshoot software, hardware, network connectivity, etc (i.e. Windows 2000, 95, Office 97,
Novell Networks, IBM/HP Mainframe applications)
• Technical liaison with customers assisting them in getting work orders established.
• Responsible for user and security maintenance.
Babcock Jenkins (Intern)
Helpdesk Administrator (June 2000 – Feb 2001)
• Technical point person for company relocation. This involved moving approximately 60 people in
one day and performing emergency troubleshooting of immediate issues.
• Performed network administration and maintenance from physical hardware to software.
• Responsible for setup of new computers and software installations.
• Troubleshooting systemic software issues and diagnosing compatibility problems.
****.*******@*********.***
Contact this candidate