Customer Service Manager
Resume:
Jaime Bailey
Objective
Beaver Dam, Kentucky 42320
Seeking a position where I can utilize my effective leadership, organizational
development, and strategic thinking skills to help manage and develop a growing staff
***********@***.***
while helping control cost and increase business.
Work Experience
05/2009-Present – Human Resources Director
Preceptor Consulting Corporation
• Responsible for implementation of HR Policies / Develop business strategies
to be implemented from start-up mode and moving forward / Develop a well
trained and diverse management team / Provide recommendations for
ongoing training and organizational development / Develop and maintain a
standard pay structure along with performance management bonuses /
Responsible for screening and recruiting top notch talent for a fast growing
consulting firm / Create detailed job descriptions within each area / Effectively
communicate and make sure all polices and expectations are carried out
10/2008- Present - Employee Relations/Training & Development
UniFirst Corporation, Owensboro, KY
• Develop and Implement Training Programs / Union Avoidance / Administer
Discipline Process / Organizational Development / Succession Development
Planning / Monthly Company Newsletter / Quarterly HR Newsletter / Daily
Safety Tailgate Communications / Coordinate Company Events / Recruiting /
Employee Relations / Coach and Mentor Team Partners / Performance
Evaluations / Buddy Program Administrator / Employee Outreach
Responsibilities / Safety OSHA 10 & 30 Hour Training / Employee
Investigations / Kronos Attendance Tracking / Benefits / Special Projects /
Safety Team Activities / Policy Writing & Communication
1/2007 – 10/2008 HR Manager, MPW Industrial Services, Rockport, IN
• Directly Supervise 2 Salaried Employees / Employee Relations / Policy
Administration and Writing Policies / Recruiting / Compensation / Progressive
Disciplinary Process / Management Training / Code of Conduct Training /
Leadership Training / Associate-Organizational Development /
Communications / Benefits / Oversee Performance Management / Employee
Recognition Programs / Public Relations / Safety Training / Diversity
Awareness / Establish Business Objectives / Monthly P&L Review / Control
Overtime & Unbilled Hours / Employee Investigations / Coordinate Company
Events / Kaizen Leader for Cost Reduction Team / Monitor Fuel and
Corporate Lodging Spending
On-Site Manager, HR
10/2004 – 12/2006 Kelly Services, Inc., Morgantown, KY
• Manage 200+ employees / Responsible for maintaining good relationships with
accounts / Recruiting / Recruiting techniques / Payroll / In charge of Employee
Recognition Programs / Develop safety incentives / Workers Comp
Investigations / Control Unemployment Claims / Responsible for staffing for
customers / New hire orientation / Manage employee relations / Manage
employee benefits / Responsible for safety training for new hires and current
employees / Maintain budget costs for branch / Document and Control weekly
and monthly quality measures / Coaching and Counseling employees on a
daily basis
HR Specialist
2/1999 - 4/2004 Sumitomo Electric Wiring Systems, Bowling Green, KY
• Support Japanese Managers in relocation, FM3’s and projects / Responsible
for new hire orientations / Hiring of temporary associates / Monthly headcount
analysis for all operations / Conducted internal personnel file audits / I-9 Audits
/ Employee relations / Served as HRIS helpdesk contact for PeopleSoft,
Crystal and Query / Backup for payroll / Assisted with yearly compensation
increases for all operations / Was responsible for maintaining personnel
records / Kaizen Team Leader / Recruiting
Office Manager
3/1997 - 10/1998 Quality Financial, Beaver Dam, KY
• Ran credit checks / Took in loan applications / Weekly {ayroll / Monthly and
Quarterly Tax Reports / Payments / Customer Service / Pecruited Office
Staff / Compiled Weekly and Monthly Revenue Reports
Sales Specialist
8/1994 - 3/1996 Fruit of the Loom Corporate HQ, Bowling Green, KY
• Sales / Customer Service / Provided Sales Data to Various Departments / Ad
Tracking / Created Customer Sales Presentations / Special Projects
Education
8/2001 - 8/2003 Brescia University, Owensboro, KY
Some College Coursework Completed
9/2007- Mid-Continent University – Bachelor’s of Business w/ emphasis in HR
Expected (September, 2009)
Skills/Clubs/Organizations
• National SHRM Member, OSHRM Member, Authorized OSHA Outreach
Trainer, Effective Communication, Customer Service, HR Law, Kelly
Commercial Training, Lotus Notes, MS Office Software, PeopleSoft,
Leadership, OSHA Certification, CPR and First Aid Certification, JD Edwards,
AS400, OneWorld Applications, Leadership Training, Supervisor Training,
Safety Training, Team Building Trainer, Code of Conduct/Business Ethics
Trainer / Active in Owensboro Chamber of Commerce / Junior Achievements
Program Administrator
Contact this candidate