Customer Service Manager

Gregory A. Woodard

**** ****** **** ****, ****** Ohio 45424 Home 937-***-**** abns20@r.postjobfree.com

Objective

To add value to a company that can use a creative professional and dynamic

communicator who offers proficiency with computer software, expertise in managing

medical offices both inpatient and outpatient, as well as a clinical background as a 20

year Air Force Medic.

Professional Experience

Dayton Rehabilitation Institute, Dayton Ohio 2008-2009

Professional Development Coordinator

Responsible for the development and promotion of programs to educate the professional

and general communities on rehabilitation services to maximize referral volume.

Developed relationships with physicians, discharge planners and other referral sources

and conducted in-service activities to educate referral sources on the benefits of acute

rehabilitation. Maintained oversight of the Community Outreach Program and served as a

resource at community events including public presentation, health fairs and physician

meetings.

Intake Coordinator

Actively participated and contributed to the admission process. Coordinated transfer

efforts to transition patients to the facility. Thoroughly investigate patient medical

insurance history and current status. Verified and pre-certified all admissions as required.

Actively participated in the registration process ensuring accurate documentation of

patient information. Interacted with physicians and patients as a resource contact for the

admission process while maintaining excellent customer service skills.

Greene Memorial Hospital, Xenia, Ohio 2004-2007

Office Manager-Neurology Group

Coordinated and directed business office activities; involved in monitoring the day to day

operations and concerns of patients and employees; monitored billing system, accounts

receivable, collections and supervised accounts payables; evaluated patient flow,

registration, scheduling; assigned and delegated duties to employees; responsible for

housekeeping and maintenance of the office; evaluated employee productivity and

staffing needs; maintained personnel files; prepared management reports.

United States Air Force Wright Patterson AFB, Ohio 1984-2004

Supervisor-Surgical Intensive Care Unit (2000-2004)

Managed and directed daily activities for a 12-bed intensive care unit at Wright Patterson

Medical Center; maintained complete oversight for scheduling 32 enlisted personnel

assigned to the unit; maintained personnel records, evaluated productivity and

accomplished annual performance reports.

Gregory A. Woodard Page Two

Manager-Internal Medicine Clinic (1997-2000)

Coordinated daily activities for six subspecialties clinics at WPAFB to include:

Cardiology, Pulmonary, Infectious Disease, Dermatology, Gastroenterology, and Internal

Medicine; supported 28 Physicians; generated weekly reports of patient flow and budget

variance for each clinic to better plan and manage activities; responsible for ordering of

supplies and equipment; as well as taking and disseminating patients to doctors telephone

communications in time sensitive and careful manner.

Administrator-Comprehensive Clinical Evaluation Program (1994-1997)

Developed and implemented Persian Gulf Illness study at Wright Patterson Medical

Center as mandated by Congress; maintained complete oversight of program for a five-

state region; changed program from in-patient to outpatient which reduced over all time

of evaluation from 21 days to 7 days also reducing No-Show rate and increasing patient

satisfaction; coordinated evaluations with the Center of Disease Control and National

Institute of Health.

Certifications

Emergency Medical Technician

Cardiopulmonary Resuscitation

Education

University of Phoenix, M.B.A Business Administration Cincinnati, OH - In process

Park University, B.S Healthcare Administration Parkville, MS - 1996

Kettering College of Medical Arts, Associate of Allied Health/Biomedical Electronic

Kettering, OH - 1994

Community College of the Air Force, Associate of Applied Science/Health Sciences

Montgomery, AL - 1990

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