Manager Project

Vatsal Gandhi

Email: abns0m@r.postjobfree.com

Phone: 310-***-****

PROFESSIONAL SUMMARY

• Over 6 years of hands on experience in IT of which 4 years as SAP Basis Administrator.

• Involved in Full Life Cycle Implementation and Maintenance of SAP Systems (NetWeaver 7.0,

ERP ECC 6.0, CRM 5.1, PI, BW 7.0, EP 7.0, and Solution Manager 7.0) and Database (Oracle

10g).

• Worked extensively on System Copies, Client Copies, Database Backup/Recovery using Veritas

Netbackup, database import/export, SAP and Oracle installations, applying Support Packages/add

ons/notes/transports and Oracle Interim Patches.

• Proficient in setup of Source System for BW, BEx Web in NW20004s, CUA, CRM Middleware

and Output Devices.

• Installation, Configuration and Administration of NWDI (NetWeaver Development Infrastructure)

and NWDS (NetWeaver Development Studio).

• Experienced in Veritas High Availability cluster implementation for SAP solutions using Veritas

SAP Agent 5.0 for local as well as site failover.

• Automated Daily administrative activities include system monitoring, batch job monitoring, busi

ness processes monitoring, database monitoring, checking database growth, monitoring table

spaces with alert notifications using Solution Manager.

• Realization of IT Infrastructure Library (ITIL) standards by implementing ChaRM using Solution

Manager

• Implemented various SAP Standards for Support Solutions in Solution Manager like Change

Management, Business Process and Interface Monitoring, Root Cause Analysis, Solution

Documentation, System Administration and System monitoring.

• Experienced in operational 24X7 support, monitoring, troubleshooting and other activities to

maintain SAP Landscape Integrity and maximize uptime.

• Ability to adapt to fast paced work environment. Highly motivated team player with excellent

interpersonal and communication skills.

• Innovative with proven ability to identify, analyze and solve problems to increase business

satisfaction and control costs.

TECHNICAL SUMMARY

SAP Products : NetWeaver 7.0, ERP ECC 5.0, 6.0, CRM 5.1, PI, BW 7.0,

Enterprise Portal 7.0, Solution Manager 7.0

Operating System : SunOS 5.9, 5.10, Windows 2000, 2003, Linux, UNIX, TINY OS

Databases : Oracle 9i, Oracle 10g, SQL Server 2000, 2003, MS Access

Web Servers : Apache Tomcat Webserver, IBM Websphere, BEA WebLogic Server

9.0,10.0, Microsoft IIS, Jrun

Language : Java, C, C++, VC++, COBOL, VB 6, Matlab, UNIX Shell Programming

Web Development : HTML, CSS, XML, Java Script, VBScript, PHP, Perl, CGI, AJAX

Graphics Designing Tools : Dreamweaver, FrontPage, Macro Media Flash, Adobe

PageMaker, Adobe PhotoShop, CorelDraw

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Data Modeler Tool : TOAD

TRAINING AND CERTIFICATION

E2E 100 Root Cause Analyses

E2E 200 Change Control Management

PROFESSIONAL EXPERIENCE

Client : Toyota Financial Services, Torrance, CA. Feb 06 – Present

Project : TOPS (Technology and Operations Process Solutions)

Position : Basis Administrator

Description:

TOPS Project is Commercial Finance’s project to replace the existing leasing system with SAP’s

ERP and CRM software solutions. Project is spread across multiple phases and will eventually

replace LeasePro and TIN applications that Commercial Finance uses for Credit Management,

Account Origination and Credit Risk Scoring.

Responsibilities:

• Installation and Configuration of Sandbox, Development, QA, Training, Stage and Production

environment.

• Involved in System Landscape Design and Client Instance Strategy.

• Defined, Configured and maintained STMS.

• Installed and Configured backup and recovery system using Veritas Netbackup

• Implemented Support Packages, transports, notes, add ons, Oracle Interim patches, ERP and

CRM Enhancement Package as per Project requirement and to fix specific bugs as

recommended by SAP

• Involved in Disaster recovery implementation and testing to ensure High Availability of

Production System

• Performed multiple System Copies and Client Creation/Copies according to Project

requirements.

• Configured CRM Middleware. Monitor and work with functional team to Troubleshoot and

Resolve Queues, tRFCs, BDOCs and IDOCs related issues.

• Archiving of IDOC, tRFC and qRFC tables to prevent performance problem due to

unnecessary growth of tables

• Reorganization of tables in CRM Middleware

• Configured NWDI(NetWeaver Development Infrastructure) and did administration of

DTR(Design Time Repository) and workspaces using NWDS(NetWeaver Developer Studio)

• Configured source systems (ERP and CRM) for BW.

• Configured BEx Web for NW2004s.

• Implemented SSO to BW system by importing Portal certificates into the BW system.

• Installed and configured Load Balancing using SAP Web Dispatcher and Logon Groups.

• Configured and maintained operation modes, printers, spools, RFC connections and SCOT.

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• Used BR*Tools to add datafiles, create and rebuild indexes, monitor space utilization, run

statistics and database check. Used BRbackup, BRrestore and BRarchive for backup and

restore.

• Installed/Upgraded SAP GUI, SAP GUI roll outs, Installed and Managed SAP GUI servers

and Business Explorer.

• Worked with SAP and Enterprise security and network team to install SAP Router in DMZ

and open OSS connection for problem resolution. Maintained all system data and connection

settings in Service Marketplace.

• Worked with Service Marketplace to register users, Objects and generate Keys.

• Installed Solution Manager 7.0 and configured Early Watch Alerts, System Administration,

System Monitoring, Service Level Reporting, Business Process Monitoring for Business

processes, background jobs, process chains and others with email alerts, Maintenance

Optimizer for Support Package, Solman Diagnostics for Root Cause Analysis, E2E Workload

Analysis, E2E Change Analysis, E2E Trace Analysis and Wily Introscope.

• Installed and Configured various products from SAP Certified Partners like VERTEX for

jurisdiction code verification and tax calculation, TRILLIUM for address verification and

RWD uPerform for developing End User Training Material.

• Involved and assisted various teams in the project with Basis related activities during

Integration Testing, Data Migration and Conversion, Stress testing using load runner and User

Acceptance testing.

• Resolved Update, Printer, Data transfer, transports, Dumps, Logon, GUI and Background

Issues.

• Created BEx iViews, Portal Pages and Worksets for reports, Migrated Portal Content to

QA/Prod systems and Created Portal Roles and assigned to users.

• Installed and Maintained Third party tools like Telelogic Products and Test Director for

Quality Center used for documentation of requirements, tracking change, modeling of

business processes, build test cases, run test cycles and track defects.

• Developed in house Project Risk Management tool with web interface on J2EE platform to

track issues, risks, resolution, mitigation plan and contingency plan. Tool was widely used for

Risk Exposure Analysis and Impact analysis by Steering committee.

Environment:

NetWeaver 7.0, ERP ECC 6.0, CRM 5.1, PI, BW 7.0,EP 7.0, Solution Manager 7.0, Oracle 10g,

TREX 7.0, Web Dispatcher, TRILLIUM 7.8, Vertex 4.1, RWD uPerform 2.10, Microsoft SQL

Server 2000, 2003, DOORS 8.1, Synergy 6.4, Test Director for Quality Center 9.1, System

Architect 10.4, BEA Weblogic 10.0

Client : Westinghouse Digital Electronics (WDE), Los Angeles, CA. Apr 06 – Sept 06

Project : SAP for WDE Financials

Position : Remote SAP Basis Support

Description:

WDE have implemented SAP SD module for customer order processing, delivery monitoring and

billing.

Responsibilities:

Involved in establishing Client Instance Strategy. Configured STMS and responsible for

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transporting objects across the landscape.

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Maintenance of R/3 profile parameters, monitor shot dumps and system logs. Creation of

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operation modes for changing user requirements.

Responsible for daily system checks and Analyze System errors, Check system & backup logs

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daily, ABAP Dumps, Lock and Update entries

Configured output devices, spool management activities and troubleshooting.

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Scheduled Basis Standard jobs.

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Performed System Refresh from PRD to QAS using database back and restore method

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according to Project requirements.

Involved in establishing Database Backup Strategy to make sure there is minimum data loss in

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case of disaster or system crash.

24x7 Oncall Basis Support

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Environment:

SAP ERP ECC 5.0, Microsoft SQL Server 2003, Window 2003

Client : Toyota Financial Services, Torrance, CA. June 04 – Aug 04 and May 05 – Aug 05

Project : TOPS (Technology and Operations Process Solutions) and WEB COE (Web Center of

Excellence)

Position : Summer Internship

Responsibilities:

Provided technical support by SAP GUI Front end installation, Sandbox environment setup

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and Established System(R/3, CRM, and BW) connectivity for Realization.

Supported technical team deliverables including the project presentations.

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Modify and Assign Roles to users

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Created Operation Modes and Defined Load Balancing

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Profile management to change parameters

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Monitoring Buffers, Memory, CPU Utilization, Database Performance and Workload on the

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System by using Response time.

Communicating with the Customers, Partners and with SAP to procure software.

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Created and Maintained checklist for monitoring.

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Created technical architectures for Internet applications on application servers such as

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WebLogic.

Role included tasks in Portal development, J2EE application development, and Business

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Objects for reporting.

Developed database interfaces with Oracle and SQL.

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Developed generic Java packages to produce and consume JMS messages through topics and

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queues in asynchronous message processing with guaranteed delivery; provided guaranteed

processing of JMS messages using transacted sessions with commit and rollback operations.

EDUCATION

National University (NU) Los Angeles Campus, CA

Pursuing Part Time Masters of Business Administration (MBA)

Western Michigan University (WMU) Kalamazoo, MI

Master of Science in Computer Science

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Gujarat University (GU) Ahmedabad, India

Bachelor of Science in Computer Science

CONFERENCE PAPERS/PRESENTATIONS

D. Kountanis, V. Gandhi, W. EHajji, A. Raju, Minimum Steiner Tree Approx. using Binary

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Image Skeletons, Congressum Numeratium 168(3 11), Mar 2004.

D. Kountanis, V.Gandhi, W. EHajji, G. Brahim, A Network Topology with Efficient Balanced

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Routing, Congressum Numeratium, 2005.

V. Gandhi, Embedding message using Steganography by complex functions, 2004.

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D. Kountanis, V. Gandhi, Mapping Physical Network Topology over Virtual network

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Topology with efficient Distributed Balanced Routing, 2005.

“Wireless Networking: Current Trend/Future Challenges”, 2005

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