Manager Sales
Resume:
DENNIS WAYNE DAVIS
Murfreesboro, Tennessee 37129
home 615-***-****; mobile 615-***-****
************@*******.***
COMPETENCIES
Seventeen years in food management with experience as business consultant, corporate
•
representative, district supervisor, franchisee, store developer and day-to-day manager.
Proficient in needs assessment, problem solving and results oriented business planning.
•
Highly rated trainer for introduction of new products, procedures and systems.
•
Self-motivated leader committed to driving results and exceeding expectations.
•
Effective coach and mentor for business operators and direct employees, guiding through
•
development and redirection.
Experience in store construction and remodeling, including bid process, permitting, build
•
out and punch list.
Professional communication skills, including written, verbal presentation and listening.
•
Excellent relationship building skills.
•
Advanced competencies in Microsoft Office Suite.
•
EDUCATION
Oglethorpe University, Atlanta, Georgia 1992
Bachelor of Arts, Business Administration and Behavioral Science
CERTIFICATIONS
Restaurant Management Training 2004
ServSafe® Certification 2004
Wilton® Cake Decorating 1991, 2004
Situational Leadership® 2005
EMPLOYMENT HISTORY
AMERICAN DAIRY QUEEN CORP., Minneapolis, Minnesota 2004 - 2009
Business Consultant
Served as a district business consultant, trainer, and corporate liaison to 40 franchise
restaurants in Tennessee and Southwestern Kentucky with 2008 sales of more than $30
million.
Established structured and effective business plans for the district and with individual franchise
•
units.
Evaluated financial status of franchises and provided counsel towards optimal financial health.
•
Coached stores on customer service programs, food safety initiatives, cleanliness and facility
•
maintenance.
Assisted franchisees in human resources, training and professional development programs.
•
Conducted conference call, in-store and cluster style training programs on new product
•
introductions, corporate initiatives and sales building strategies.
Directed operators on reinvestment, remodeling and development options and programs.
•
Managed annual district operating budget.
•
Assisted in new store development, remodel and modernization projects, including layout and
•
equipment purchasing.
Completed Field Management Development program in 2004; achieved Senior Field consultant
•
status in 2006; completed re-certification training in 2008.
RTM RESTAURANT GROUP, Nashville, Tennessee 2003 - 2004
Area Supervisor in training
Excelled in various training roles and store positions while focusing on the transition to a multi-
unit supervisory role. Primarily positioned as a General Manager in a high profile store in
Nashville, which serves as the district office headquarters for both Arby’s and Mrs. Winner’s.
Advanced quickly through training, with above average evaluations and perfect scores on all tests.
•
Participated in the RTM “Wings” class for employees identified as future leaders.
•
Generated positive year-over-year sales in 10 periods as general manager.
•
Maintained positive overall food and labor variances for entire tenure as general manager.
•
Consistently scored above company standard on monthly audit of store operations, service and
•
cleanliness.
Won the award for lowest turnover percentage for the first two quarters as general manager.
•
Earned “Make a Difference” award for supporting company values through community activities.
•
Developed store newsletter to improve communication and to create an atmosphere of fun.
•
MRS. FIELDS’ ORIGINAL COOKIES, INC., Salt Lake City, Utah 1998 - 2002
Franchise Business Consultant
Oversaw the operation and business performance of five concepts (Mrs. Fields’ Cookies, Great
American Cookies, Pretzel Time, Pretzelmaker and TCBY) in 45 corporate, franchise and licensee
units, including 14 different franchise groups, in the Tennessee, Alabama and North Mississippi
region. Held direct P&L responsibility for seven stores, supervising seven managers with annual
budgets totaling $1.5 million.
Increased sales in a previously poorly performing franchise by 42% in the first week under corporate
•
ownership and my leadership, 67% in the second week and 82% in the third week during March 2002,
effectively transforming a $250,000 store into one expected to contribute $500,000 or more.
In a seven month period during late 2001 and early 2002, successfully opened two corporate stores,
•
assisted at the opening of five franchise units, and took over control of three poorly performing
franchises, stabilizing and improving their performance.
Reversed a negatively trending store, increasing sales by 26% over the previous year, to win a contest
•
for the highest percentage year-over-year sales within our company for the last quarter of 1999 and an
award for highest percentage increase in sales among stores that year.
Adjusted pricing and promotions at an outlet mall location, resulting in a 23% increase in the average
•
check and a corresponding increase in revenues.
Mastered production methods for seven retail food chains in less than three years.
•
Multi-Unit Manager, The Great American Cookie Company, Atlanta, Georgia (1998)
Directed the operation of six corporate-owned Great American Cookies stores for three months
while training for promotion to Regional Manager position. Shared P&L responsibility over $1.4
million annual budget. (Company purchased by Mrs. Fields’ Original Cookies, Inc., in 1998.)
LEGISLATIVE BUDGET OFFICE, GEORGIA GENERAL ASSEMBLY, Atlanta, Georgia 1997-1998
Budget Analyst
Reporting to various committees of the State Legislature and to the Budget Director, analyzed,
developed and recommended for appropriation six state agency budgets totaling more than $200
million. Agencies included the Georgia Departments of Public Safety, Defense and Veteran
Services, the Georgia Bureau of Investigation and the State Board of Workers’ Compensation.
Successfully correlated state agency requests with Legislative Committee priorities to formulate
•
recommended budgets for fiscal year 1999 and supplemental recommendations for fiscal year 1998.
Developed procedures and forms to ensure reporting and justification of figures were precise and easy
•
to follow.
NAMELOC CORPORATION, Atlanta, Georgia 1991-1998
General Manager of Franchises
Directed the development and operation of a Blue Chip Cookies franchise and a Yogen Fruz
franchise (1991-1995), including overseeing construction and initial start-up, managing day-to-
day operations, and implementing special marketing and business-to-business programs.
Contact this candidate