Customer Service Sales

JOHN P. BOE

*** ********* **** *****: 937-***-****

Kettering, OH 45429 E-mail: abnrzg@r.postjobfree.com

SALES MANAGER / TRAINER / RECRUITER

Corporate Sales Trainer / Professional Speaker / Recruiting Consultant / Business Author

Coaching & Mentoring / Customer Service Expert / Territory Management / Media Relations

Results-driven sales leader with an extensive track record of achievement. Experienced in recruiting, training,

and motivating high-performance sales and customer service teams. Internationally recognized expert in

consultative selling, face-to-face negotiations, call center management, customer service and communication

skills. Areas of expertise include strategic planning, forecasting and budgeting. Excellent written and verbal

communication skills. Strong technology proficiency utilizing Microsoft programs and web-based technology.

PROFESSIONAL EXPERIENCE

JOHN BOE INTERNATIONAL (www.johnboe.com) Kettering, OH 2000 – Present

Corporate Sales Trainer & Recruiting Consultant

Corporate sales trainer skilled in designing and facilitating successful sales training programs. Expert in

developing training materials and presenting interactive programs using a combination of multimedia, web-

based training tools, role-play and group exercise. Business consultant, communications specialist, and customer

service expert to client organizations representing a diverse range of industries and products.

Provide a variety of workshops, seminars and keynotes for sales meetings, conventions, and trade shows

on topics including; motivation, sales effectiveness, leadership, teambuilding, recruiting, prospecting,

overcoming objections, cross selling/up selling, customer service/retention, call center operations, body

language, temperament styles, and negotiation skills (view video demo at www.johnboe.com)

Design and facilitate tailored training programs for a broad spectrum of companies and associations

Developed top-selling audio and video training programs including Selling is a Contact Sport, Selling

Face-to-Face, and Body Language: How To Read Your Prospect Like a Book

Authored over one-hundred business articles in publications worldwide including; The Agent’s Sales

Journal, GAMA International Journal, Sales & Marketing Excellence, Senior Market Advisor, and The

Canadian Institute of Management

Co-authored book Mission Possible with Dr. Stephen Covey

Co-authored book Top Dog Sales Secrets

Recognized by SalesDog.com as one of America’s Top 50 Sales Trainers and Customer Service Experts

Expertise in media relations, having participated in 40+ radio and television interviews

FIRST COMMAND FINANCIAL SERVICES, Monterey/San Diego, CA, Ogden, UT & Dayton, OH (1983 – 1999)

An international provider of life insurance products and mutual fund investments to U.S. military personnel.

Regional Sales Manager, Ohio/Indiana/Michigan/Pennsylvania (1992 – 1999)

Responsible for the oversight and administration of the day-to-day operations of branch offices.

Business Development/Territory Management: Established branch offices to maximize market penetration

Responsible for recruiting, training, and retaining high-performing sales and customer service teams

Directly supervised Call Center Operations

Created cross-selling and up selling procedures to increase productivity

Developed and implemented large-scale client appreciation events that enhanced customer loyalty

Presented monthly client educational seminars

Ensured compliance with all state and federal securities and insurance regulations

Achieved company-wide recognition for top production, leadership and teambuilding awards including:

Top Recruiter of the Year, Trainer of the Year and back-to-back recipient of Sales Manager of the Year

John Boe – Page 2

District Manager, San Diego, CA, (1986 – 1991)

Served as District Manager assigned to lead the San Diego office. Recruited, trained, and led a commission-

based, quota-driven, sales team of fifteen financial services representatives who consistently met or exceeded

annual sales goals.

Forecasted and administered annual operating budget

Owned profit and loss accountability

Developed and implemented successful recognition and incentive programs to mobilize the sales force

Designed a system to streamline the recruiting process that was implemented company-wide

Developed and established customer satisfaction programs, including client feedback surveys for

measurement of customer satisfaction

Presented large-scale client education seminars and client appreciation events

Ensured compliance with local, state, and federal insurance and securities regulations

Full-Commission, Sales Representative, Monterey, CA (1983 – 1986)

Served as Registered Representative selling life insurance and mutual fund securities.

Consistently performed in the top 5% of the international sales force

During three years of direct sales earned numerous company awards as top producer including: Company

New Agent of the Year, Company Rookie Agent of the Year and Regional Top Producer

U.S. ARMY MILITARY SERVICE 1976 – 1983

Captain, Helicopter Pilot/Squadron Operations Officer, 2-10 Air Cavalry, Fort Ord, California, (1979 – 1983)

Held a variety of key leadership and operational positions. Responsible for twenty-five helicopters and

management of 70 personnel.

Planned and coordinated flight operations for all Squadron field training exercises

Planned and coordinated major Squadron redeployment operations

Lieutenant, Battery Control Officer, Nike Hercules Nuclear Missile Battery, West Germany, (1975 – 1978)

Accountable for developing, initiating, and overseeing plans, policies and procedures for a platoon of 50

personnel

Responsible for Top Secret document security and nuclear release authentication procedures

EDUCATION & CERTIFICATION

B.A., Business – University of North Dakota, 1974

Commissioned 2LT, U.S. Army, Air Defense Artillery, 1975

Graduate, U.S. Army Air Defense Artillery Officer Basic School, 1975

Graduate, U.S. Army Nike Hercules Nuclear Missile School, 1975

Graduate, U.S. Army Officer Advanced Course, 1978

Graduate, U.S. Army Rotary Wing Flight Training, 1979

DISC Temperament Evaluator Certification

Graduate, Dale Carnegie Training Course – Presented Highest Award for Achievement

State Securities and Insurance License, CA, UT and OH

Series 6 and Series 63 NASD Securities License

AFFILIATIONS

National Speakers Association

Fisher-Nightingale Association, Wright-Patterson AFB (Military Compassionate Care) President, 1997 – 2000

Army Aviation Association of America

Toastmasters International

Rotary Club International

Kappa Sigma Fraternity

University of North Dakota Fundraising Chair

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