Socorio Monteiro

*** ********* ******

Ridgefield, NJ 07657

Phone: 201-***-****

abnrve@r.postjobfree.com

SUMMARY

Project Manager with 15 years of IT Experience in coordinating and leading

technical projects and delivery.

Worked as a Project Manager/Service Delivery Manager, managing and

executing projects that include desktop packaging and deployment,

Contingency and Recovery, Data Center Migration, TBand (Network Migration),

Band7 (Desktop Migration from Windows XP to Windows 7) and day to day

business support (BAU).

Bank of America/Merrill Lynch, NY - Project Manager

4/2010-7/2012

. Responsible for the planning and coordination of projects from

inception to completion. Engage and interact with all engineering

resources, transition and service operation teams to insure tickets

reflect proper requirements for provisioning.

. Manage the packaging, vendor relationship, problem resolution, UAT

testing, and deployment of desktop application software to legacy

Merrill workstations.

. Dedicated resource facilitating deployment, upgrade, decommissioning

and consolidation of servers and storage in all data centers

globally.

. Manage large scale projects which including data center migration and

consolidation, Oranames changes to OID, Global CnR testing, BCP -

Business Continuity Planning, TBand, Band7, Decommissioning Email

Exchange 2003/2007, IE6 to IE7 Upgrade, Office XP to Office 2003

Upgrade.

. Develop and manage relationships between global business units and

work as their advocate when dealing with technology services and

engineering organizations (both on and off shore) as well as with

applications development / support groups and datacenter / operations

teams.

. Manage the provisioning of Merrill virtual workstations and

deployment of packaged application software for back office

responsibilities transitioned from Merrill office in New York to a

Bank office in California.

. Manage application teams and assist with TBand/Band7 application

remediation & testing.

. Manage site support/application teams and assist with TBand device

rollout.

. Secure and align resources, coordinate the efforts of cross

functional teams and am responsible for creation

of work requests, provisioning requests and provide oversight for

deployment.

. Ensure business continuity, participate in the maintenance of

Disaster Recovery plans and documentation, preparing test scripts,

align resources needed for Disaster Recovery test preparations and

ensure the achievement of service level agreements.

. Execute corporate initiatives, goals and objectives such as data

center consolidation and moves, participate in OCC - Office of the

Comptroller of the Currency for Application Audits.

TheStreet.com, NY - Systems Administrator / Project Manager

9/2005-12/2009

. Supported a diverse client base including thestreet.com,

iVillage.com, McDonald's, Hearst Publishing, World Wrestling

Entertainment, Cartalk, Subway, Hasbro, GiftCertificates.com.

. Coordinated weekly releases of new applications with Development, QA,

and Systems teams.

. Conducted weekly meetings with the operations/database/developers/QA

groups to track progress and delivery of projects. Escalate any

issues with my manager if project due date are jeopardized.

. Provided desktop support and troubleshoot problems with Windows XP

desktops.

. Coordinated migration of data centers, hosted at Equinix in Newark &

Savvis in Jersey City to Equinix in Secaucus.

. Reviewed and created status report on projects/tickets completed,

pending, issues and recommendations to my manager.

. Statement of Work and Service Level Agreement documents for clients.

. Managed entire disaster recovery system (backup) of thestreet.com,

wrote extensive documentation on thestreet.com disaster recovery

system. Backup system used Legato Networker, RMAN, StorageTek L-

180/SL 500.

iVillage.com, NY - Systems Administrator

9/2000-9/2005

. Planned, implemented and supported iVillage.com's production web

farm, delivered approximately 300 million page views per month.

. Wrote extensive documentation on ivillage development, staging and

production environment.

. Renewed support contract for various hardware/software.

. Participated in Sarbanes-Oxley audit for disaster recovery system.

Worked with the auditor in the audit process.

. Participated in the design and coordination of build-out and

expansion of new data center facilities.

. Responsible for migration of all databases from EMC Symmentix 8730 to

DMX800.

. Managed day to day operations, provided 24 X 7 on-call support for

data centers in Jersey City.

. Responsible for the evaluation and recommendation of the new hardware

and software.

. Assist team in resolution of hardware, software and system issues.

Infomarkets.com, NY - Systems Administrator

11/1998-9/2000

. Performed standard system administrative tasks, provide support to

production servers hosted at Global Data Center, NY.

. Provided assistance in the installation of system and network.

. Responsible for release of new application in staging and production

environment.

. Performed QA using Load Runner 6.0 and provided results to the

application team.

. Provided maintenance and support to 50+ Desktops.

. Developed website for Informarkets.com & NBCI.

. Participated in 24 X 7 on-call support for production environment.

Courage Sportswear, Inc, NY - Marketing Manager

7/1995-10/1998

. Analyzed sales statistics, assess and evaluate supply/demand needs

and forecast future trends.

. Developed volume and profit for the company in accordance with the

policies and guidelines set by the company

. Oversaw distribution and inventory control of the product line.

. Opened new sales accounts and maintained existing accounts.

. Researched and analyzed potential and existing clients markets in the

Unites States.

Education and Certification:

. Certificate of Achievement - Project Management Professional (PMP) 50

PDU'S from Kaizen Technologies, Inc - New Jersey, 2009

. Certified Project Plus - CompTIA New Jersey, 2011

. Certified Six Sigma Yellow Belt - MSI New Jersey, 2012

. Certified ITIL Foundation Certificate in IT Service Management (2012

Onwards) - ISEB New Jersey, 2012

. Certified Foundation Certificate in Program & Project Support Office

- ISEB New Jersey, 2012

. Certified Foundation Certificate in Business Analysis - ISEB New

Jersey, 2012

. Certified Foundation Certificate in Software Testing - ISEB New

Jersey, 2012

. Certified Foundation Certificate in Software Asset Management - ISEB

New Jersey, 2012

. Certified Code of Conduct for Data Center Management - ISEB New

Jersey, 2012

. Certified Foundation Certificate in Green IT - ISEB New Jersey, 2012

. Certificate of Completion - Microsoft PowerPoint 2010 - TIA New York,

2012

. Certified Sun Solaris Systems Administrator part I & II, Sun

Microsystems - New York, 1999

. Microsoft Certified Systems Engineer (MCSE) - New York, 2000

. Oracle Database Administration Program Level I / Level II Oracle DBA

- New York, 2004

. Cisco Certified Network Associate (CCNA) Program - New York, 2005

. A+ Certified Technician - CompTIA New York, 1999

. Network+ Certified Technician - CompTIA New York, 2001

. Diploma in Computer Studies (2 year program) - Apple Computers (U.K),

1990

. Diploma in Digital Electronics and Microprocessor (6 month program) -

Indian Technical Institute, 1992

. Masters of Commerce (7 year program) - Major Business Administration

- Bombay University, 1994

. Bachelor of Commerce (5 year program) - Major Business Administration

- Bombay University, 1991

. Diploma in Marketing Management (2 year program) - NMIMS/Bombay

University, 1993

Skills & Technologies

Operating Systems/Utilities:

. Solaris 2.5.1 - 10, Solstice Disk Suite 4.2 (SVM), Linux - Various

flavors of Linux

. MS Windows - XP, MS Office 2003, MS Project 2003, MS Visio 2003, MS

SharePoint 2007

Key Skills & Technologies:

. AIT (Application Inventory Tool), MHSIS (Midrange Hosting Service

Information Service), RTT

(Remediation Tracking Tool), PML (Platform Management

Lifecycle), Nexus, ITSM (IT Service

Management), HVD (Hosted Virtual Desktop).

. Web Server: Apache, Netscape Enterprise Server, Tomcat, IBM Web

sphere, Caucho's Resin

. Windows/Solaris Jumpstart - Jumpstart Windows Desktops / Solaris Web

servers

. Virtualization - Xen 3.4.x, Netscaler - VPN, F5 BigIP version 4.2 and

BigIP 9, LAMP Servers

. Storage and Backup Devices: EMC DMX 800, Symmetrix 8730, Brocade

Switches DS-16b, EMC Clariion CX500, NetApp Filer - F740, F840,

StorageTek L-180/SL 500, Timber Wolf 9730

. Networking & Security: DNS, DHCP, FTP, SSH, SSL

. Networking Products: Nortel switches, Cisco PIX Firewall, Cisco

switches

. Backup system - Legato Networker 5.x, 6.x, 7.x, CABrightStor ARCServe

Version 10.x/11.x, RMAN

. Google Search Appliance - Google Mini/GB-1001/GB-5005

. Monitoring Systems: Nagios, Site Scope, Fog light, Gomez, Keynote,

SNMP

. Content Management, Publishing, and Information Management Systems:

Story Server, Movable Type, Jot Spot Wiki, Ticketing System - Request

Tracker v1.0.2, v3.4.5

. Hardware: Various SUN/PC hardware, Dell PowerEdge Series, Cyclades

TS2000, IBM Blade Center

. Various thirds party technologies - prospero, tacoda, omniture,

overture, ovusoft, akamai, emeta, grouphub, mirror image, Realvnc,

CVS, RCS, Amazon web services, Amazon s3, Citrix

Contact this candidate