Sales Customer Service

Holli Lynn Zbinden

**** ******** ***** #****

Palm Harbor, FL

Cell: 727-***-****

Email: abnrtu@r.postjobfree.com

Outgoing and energetic with outstanding communication and interpersonal skills. Effective organizational and time

management skills. Ability to work well within a team and exceed key business indicators on a daily basis.

InteliStaf Healthcare/Medical Staffing Network, Clearwater, FL 02/2006 to Present

Recruiter, 12/2008-Present

Demonstrated ability to exceed sales metrics with a high interview-to-offer ratio and renewals of Registered Nurse travel

contracts. Worked with account executives to better understand needs of open positions and candidates. Managed the

interview, hiring, performance evaluations, salary increases and promotions of travelers. Recipient of the InteliStaf

Charlie Award for Outstanding Customer Service in Jan 09 and InteliStaf Above & Beyond Award seven times.

Corporate Sales Trainer – 05/2008 to 12/2008

Corporate sales trainer for staff recruiters (staffing for registered nurses, pharmacists, anesthesiologists, and allied health

workers). Developed effective training materials, programs, feedback surveys, and support materials. Training methods

included: group exercises, web ex, and multimedia that included slideshow presentations/reference materials and

audiovisuals for employee groups of up to 200 participants.

Recruitment Coordinator – 02/2006 to 05/2008

Provided outstanding customer service, and administrative support throughout the entire sales cycle, assist with sales and

marketing campaigns, maintain prospect and customer information database. Maintain positive and effective

relationships with new and existing clients through proactive contact with registered nurses on contract. Monitor contract

compliance to ensure maximum revenue and recruiter success.

American Collegiate Financial Services, S t. Petersburg, FL 0 4/2004 to 02/2005

Executive Administrative Assistant/Human Resources Generalist

Prepared reports for and assisted Executive Sales VP, Marketing VP, and CFO with comprehensive sales statistics and

evaluation of data from VOIP reporting on new hires and sales personnel. Served as a resource in developing marketing

materials for the training of the sales department and for client bulk mailers. Coordinated all details of in-house and off-

site career fairs and hiring functions. Implement tracking to analyze the results of workshops, training programs, and

mentor programs; forming conclusion and recommendation to management.

Advanced Process Engineering, T ampa, FL 02/2002 to 04/2004 & 02/2005 to 02/2006

Senior B2B Sales Account Manager/Internal Recruiter

Solicit new business through consultative sales by obtaining qualified leads, setting sales appointments with fortune 100,

200, and 500 companies and colleges servicing the injection molding industry. Serviced new and existing accounts

nationwide, processed orders, returns and exchanges according to company guidelines, scheduled presentations and

marketing materials for new and existing product line roll outs. Developed and maintained a high level of technical

expertise and sales proficiency to meet the needs of customers. Internal recruiter for B2B Sales Professionals.

Hawks Refrigeration, T ampa, FL 0 5/1999 to 02/2002

Office Manager/Customer Service

Created a new customer database for pricing, quotes, and contracts to better service clients and vendors. Managed

appropriate phases of sales function including scheduling of sales calls, pricing, order processing and general office

administration, tracked orders through shipment to ensure customer requirements were met, ensured company

practices and goals were strategically maintained, and assisted sales executives and production crew in maintaining

relationships with vendors and clients. Responsible for preparation of invoicing, modification of cost proposals and

payroll. Responsible for all bookkeeping, A/P, and A/R.

EDUCATION

St. Petersburg College – Associate in Arts

University of South Florida – Continuing Education for Bachelors of Science in Business Management

COMPUTER/SOFTWARE SKILLS

MS Word, Excel, Outlook, PowerPoint, PageMaker, Visio, SnagIt 9.0

Type 55 WPM & Data Entry 12,000 KPH

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