Sales Customer Service

Nicholas Lazard

*** ** *** *******

Miami, FL ***79

Phone: 786-***-****

Fax: 786-***-****

e-Mail Address: abnrtl@r.postjobfree.com

QUALIFICATIONS

Experienced Sales Person with in-depth knowledge of channel and end user

sales

Proven success in working with sales to deliver revenues in a channel

environment

Self-motivated, team player with an excellent work ethic

Excellent oral and written communication skills and be able to work

independently in order to effectively negotiate sales

PC literacy skills with a good all round knowledge of products, technologies &

client base applications such as; CRM, Vantive and Siebel

EMPLOYMENT HISTORY

2007-2009

SOSA IT Consulting, LLC. Miami, FL

Sr. Account Executive

Prospect, sign and grow new national partners

Organize channel training to educate, motivate, activate sales people through

use of our Instructors/Channel sales people

Identify and promote joint Channel Partner consulting projects

Work off own initiative and initiate joint business planning and marketing plans

Manages relationships to ensure that sales targets and product marketing plans

are aligned between companies

2005-2007

Venali, Inc. Coral Gables, FL

Channel Sales Manager

Work with channel marketing team to develop marketing activities, ROI goals,

and measurement tools for VARs to become new partners

Recruit, train and support VAR Partners

Establish quarterly Partner sales goals/plans and drive partner through plan

elements

Manage end-user sales pipeline and co-sell larger and more complex deals

Motivate Partner to develop/market integration software and services

2004-2005

Venali, Inc. Miami Beach, FL

NE Channel Sales Representative

Develop relationships with key VARs within an assigned geography

Maintain timely and accurate Vantive, Siebel and CRM records

Escalate customer service, billing and network performance issues

Schedule and confirm training and informational seminar attendance

Generate leads for VAR Partners through proactive outbound calling

Collect and qualify leads and respond accordingly from Seminars/Trade Shows

Drive and assist initial accounts setup and key processes

2002-2004

CompUSA. North Miami, FL

Corporate Technology Sales Associate

Assist Corporate customers with software/hardware and networking needs

Drive sales volume and margin through active involvement with customers and

Team Members on the sales floor

Helps customer make selections by building customer confidence; offering

suggestions and opinions

Creates Sales Opportunities with new and existing customers

Deliver customer proposals and provide appropriate follow up calls and emails

2001-2002

The Answer Group. Pompano Beach, FL

Level II Technical Support Representative

Provide technical assistance to computer system users, answer questions and

resolve computer problems for clients via helpdesk, or from remote locations

Make outbound technical support call backs to system end-users for Level II

escalation issues

Configuration and troubleshooting of network printers

EDUCATION

2000-2002

Florida Computer and Business School. Pembroke Pines, FL

Associate of Science

CERTIFICATIONS

CompTIA A+ Certification

CompTIA i-Net+ Certification

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