Manager Quality Assurance

RICKY L. CLARK

P.O. Box ****

Ridgeland, MS *****

Contact: Home: 601-***-**** Cell: 601-***-**** (Preferred)

Email: abnrsu@r.postjobfree.com

SUMMARY OF QUALIFICATON:

Numerous years of management experience with a record of accomplished results.

PROFESSIONAL EXPERIENCE:

01/07 – Present Graduate Student/Self Employed

APX Logistics Jackson, MS Terminal Manager 04/05 – 05/06

Responsibilities: Hiring, motivating, developing and retaining Sort Managers, Leads,

hourly, administrative and contract employees. Completed daily planning of the pick-up

and delivery operations for terminal; charged with maintaining productivity goals and

supervising of the facility’s OSHA and building compliance. Charged with completing

contractor business results, holding presort meeting, overseeing satellite thru put and

integrity programs, monitoring all service goals, monitoring monthly I&E reports for

profitability and maintaining productivity standards. Responsible for the Jackson, MS

and also the Baton Rouge, LA distribution centers with an area of responsibility that

included all United States Postal Location in the state of Mississippi as well as the state

of Louisiana.

Accomplishments: Both terminals, which were previously ranked in the bottom 10% of

company standing, achieved first and second place rankings in the areas of Dock

Operations and Pick-up and Delivery Operations for FY ‘06.

FEDEX Ground, Queens, NY P&D Manager 11/00 - 10/04

Responsibilities: Hired as Administrative Service Manager and charged with the

development of the Quality Assurance Department and Clerical Departments for terminal

with annual revenue in excess of 15 million dollars. Recruited, hired, and trained all

administrative staff which achieved record audit results for FY ‘01/”02. Promoted to

Service Manager II and assigned to regional audit team FY’03. Promoted to P&D

Manager FY ‘04 and responsible for the recruiting and hiring of all employee’s, contract

personnel and service manager’s for terminal and maintaining contractor business results.

Conducting presort meeting, overseeing satellite thru put and integrity programs,

monitoring all service goals. Wrote company Standard Operations Procedures for

administrative procedures; charged with monitoring and maintaining all profitability

reports, along with productivity standards and cash reconciliation reports. Other duties

include administrating accounts payables and the proper maintenance for of company

vehicles, training of all terminal personnel in job functions including the daily planning

of Pick-up and Delivery planning for terminal.

Accomplishments: Selected as Rookie of the year for region 06/01; selected as

Administrative Manager of the year 06/02; Selected for the beyond the call of duty award

for region 06/03 as a direct result of my on the job performance; received company safety

award 06/04.

Kmart Distribution Center, North Bergen, NJ Operation Manager 4/98 – 10/00

Responsibilities: Supervisor for Quality Assurance Program. Charged with the

development and implementation of a newly developed QA department; this included the

hiring of all personnel and developing all departmental structure and standards.

Scheduled, tracked and monitored 100% of all EPDI inbound shipments for sampling.

Contracted all vendors and conducted on site vendor visits to review all items for charge-

Backs. Department achieved 104% of projected plan revenue for year in six months.

Promoted to Operation Manager of the Secured Jewelry, responsible for the

scheduling, delivery, shipping, returns, repack, pre-pack and turnaround of all

inbound/outbound merchandise; Facility served all Kmart stores in national and

international markets.

Accomplishments: QA Department achieved 200% to projected plan. Jewelry

Department achieved 104% of projected plan for first time in company history.

R.H. Macy’s, Brooklyn, NY Department Manager 5/96 - 4/98

Responsibilities: Department Manager for Men’s Clothing, Men’s Shoe’s and Dockers

Pants. Hired and trained all department personnel, set displays and merchandised all

departments which included establishing floor sets and displays for all brands.

Maintained and reordered stock for all departments’ area of responsibility exceeds 10

million in annual sales volume. Promoted to Level II Manager and given the additional

responsibilities of Dockers Pants, Young Men’s Action Shop and the collections brands

which included Calvin Klein, Polo, and Nautical Brands. Directed and achieved sales

goals for areas with revenue in excess of 25 million dollars.

Accomplishments: Transformed sales team operating at 95% to plan and developed a

team that attained results of 107% to plan. Cut departmental shortage to less than 1%.

Departments won numerous sales contests and sales titles.

Additional Retail Experience:

Rite Aid, San Diego, CA Store Manager 2/93 – 5/96

EDUCATION:

Masters Business Administration- Mississippi College, Clinton, MS – 4/2009

Bachelor of Science, Business- Mississippi College, Clinton, MS

Associate of Science Accounting - Jones College, Ellisville, MS

Principles of Leadership Training, Pittsburgh, PA

Leadership Training, U.S. Marine Corps

National Honor Society for Graduate Student – Mississippi College, Clinton, MS

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