Project Manager Management
Resume:
Victoria E.Fagan
Southampton, PA. 18966
Cell: 267-***-****
Email: abnrr0@r.postjobfree.com
Instructional Designer, Lead Trainer, Project Manager, Siebel, SAP, Supply Chain, Warehouse, technical trainer, curricula t-,,
Project Manager..Training Delivery Expert..Technical Trainer..Corporate Training..
Instructional Design..Planning & Resource Management..Secret Clearance
Provide Project Management, Training and Configuration Management services for high-profile Companies in multiple
sectors: Aerospace and Defense, Public-Government (State and Federal) and Education. Demonstrate excellent team
leadership capabilities by conducting training initiatives for technical teams, clients, and upper management to ensure
optimal internal and end-user productivity on the most updated system processes. Over 15 years Training/Education
experience and 8 years Project Management experience.
Achievements include …
Training Delivery Instructor Lead to The LMP project, one of the largest SAP implementations undertaken is considered by
SAP to be top-5 worldwide in complexity and criticality.
Coordinated with NIKE™ on a Neighborhood Playground Build which Involved Over 150 Community Members
Education & Expertise
Achieve Global/Frontline Leadership Certified
Expertise in Project Management in Training/Education as well as Configuration Management, ERP, SAP (MM,
IMWM, Manufacturing and Remanufacturing), Web-Based Training, Instructor-Led Training, Instructional design,
Facilitations and Presentations, Planning, Electronic Data delivery using Unix/VAX and Contract Product
deliverables, Microsoft Project, ClearQuest.
Instructional Design products: UPerform (RWD) and iTutor.
Professional Experience
Consultant
October 2008 – Present
CSC – Logistics Modernization Program
Instructor Team Lead
LMP Delivery Team Instructor Lead for 60 plus trainers – Business Transformation Team
Full Time 40 plus hours per week
Oversight, coaching and coordination of trainers across SAP Materials Management, Inventory Management, Warehouse
Management, Human Resource Management, and Quality Management modules.
Coordination of SAP training for 6000 end -users over three shifts, meeting stringent client project completion time
requirements.
Coordinate training program logistics, including assessment of client training needs, communication with project teams, and
arrangement of training facilities and schedules.
Certify all instructors on SAP/LMP knowledge, content delivery, UPerform, LMS, facilitation skills and classroom
management skills
Monitor the effectiveness of training to ensure it is supporting business objectives.
Manage the LMP Training Command Center (Instructor Help Desk) which : Establishes prioritization guidelines, appropriate
response times, ticket assignment procedures, ensure there are adequate issue accountability, communication, follow-up,
escalation and closure.
LMS (UPerform) administration that includes: Instructor Schedules, Student schedules, Assessment tracking, reporting
tools.
Documentation, material reproduction coordination and shipment.
SAP Data Testing
Lockheed Martin, Moorestown, NJ
January 2006 – October 2008
Maritime Systems and Sensors
Software Configuration and Control
Full Time 40 plus hours per week
The Aegis combat system is an integrated weapons system used by the United States Navy, Japan, the Spanish Navy.
Royal Norwegian Navy and the Republic of Korea The Aegis combat system is one of the most advanced and most capable
defense systems currently in use.
Software Support Analyst
Delivered media (containing computer programs) for Domestic and Foreign Contracts which included: Electronic Deliveries
of computer programs using UNIX, maintaining appropriate software configurations and auditing for specified Export
processes.
Managed Project Plan for Configuration Management Team: Defined the scope, coordinated with Program Engineers,
established baselines, adjusted schedules according to updated Waterfalls, monitored projects by generating reports,
maintained supporting documentation and communicated with management.
Coordinated and Chaired Engineering Change Control Boards for multiple Programs utilizing SDLC.
Maintained and Updated ClearQuest
Computer Sciences Corporation, Moorestown, NJ
May 1999 – December 2005 - LMP (Logistic Modernization Program)
Full Time 40 plus hours per week
Program Management
Maintained a Project Plan worth 18 Million dollars a year for the Business Transformation Team that
supports the largest SAP ERP implementation for the Army Materiel Command.
Work with Program Managers to oversee programs, monitor all aspects of program delivery, including, but not
limited to, scheduling, staffing, regulatory issues, client interaction, and on-site program management.
Managed resource allocation and timekeeping practices
Developed and delivered orientation programs for new hires.
Site Readiness Lead
Managed a staff that provided client support for all phases of the program.
Established Change Management initiatives which included communication plans and stakeholder analysis.
Managed Deployment Plans necessary for Organizational Readiness at Go Live.
Resource Manager
Worked directly with Site Training Coordinators on schedule development, issue resolution, classroom
availability and student enrollment.
Deployed a team of 60 Instructors to 3 locations..
Education Specialist –Lead Trainer
Develop instructor-led training for an SAP role-out to the Army Materiel Command
Developed and Delivered training material: web-based training, synchronous and asynchronous, SAP
instructor led training and education, Supply Change Management Course, ERP Courses
Facilitate workshops on Professional and Leadership Development: How to Deal with Conflict, Giving and
Receiving Constructive Feedback, Making the Most of Differences, Presentation and Facilitation Skills.
Conducted needs analysis and develop strategies that focus on Training and Developmental activities
Facilitated Customer discussions on the re-engineering of Organizational Business Practices
Subject Matter Expert for web based training functionality, content and design. CSC Proprietary software
Department of Defense
Bridesburg Boy and Girls Club, Philadelphia, PA
June 1997 – May 1999
Preschool Director
Accomplishments
Certified Instructor to train facilitation and presentations skills
Certification to Facilitate Achieve Global
This includes Team Development, Leadership Development, Conflict Resolution, Collaboration, Problem Analysis
and Resolution and Business Process Analysis.
Supply Chain Management Course, Penn State Executive Program
Enterprise Resource Planning Course, Penn State Executive Program
Preschool Grand Opening. Prepared Preschool for its Grand Opening Including; Marketing, Hiring of Staff,
Ordering and Receiving Furniture and Supplies.
Education Millersville University of Pennsylvania, Millersville, PA
Certificates Pennsylvania Professional Teaching Certificate
Achieve Global Leadership Skills Certification,
Professional and Leadership Development/Presentation Skills Workshop
Contact this candidate