Project Manager Management

Alexander Kwamin

*** **** ***** ****** **** ● Costa Mesa, CA 92626 ● 651-***-****

abnrqz@r.postjobfree.com

IT PROJECT MANAGEMENT

Multifaceted, highly motivated Information Technology Project Management Professional seeks position with a

dynamic organization to leverage 6years of extensive project management experience in multiple markets

AREAS OF EXPERTISE

All Phases of Project Client Negotiations Hardware Maintenance

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Management Service Plan Design Organizational IT Setup

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User Support Procurement End User Support

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Data Management Tools Customer Satisfaction Strategic Outsourcing

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Team Development Voice Over IP Systems Server Installation and

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Training Budget Management Support

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Troubleshooting Network Migration

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CAREER MILESTONES

Reduced administrative and contracting costs for Lifetouch through introduction of detailed project

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infrastructure

Managed budget of $790 thousand and consulted for migration to a unified VoIP system

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Improved communications and functions of all key project entities through establishment of milestone

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meetings

Reduced initial project costs by 12% while retaining a high level of customer satisfaction

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Saved 15% of projected budget for a $1.5 million project through effective management

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Awarded 3 consecutive times with client service excellence awards

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Managed all aspects of deployment of secure bank servers for all branches across Washington, Oregon,

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Ohio, California and New York for US Bank

Executed SOW/SLA with Fortune 500 clients in the United States and abroad

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Directed recruitment and retention of supervisors and staff of 42 employees

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PROFESSIONAL EXPERIENCE

Lifetouch, Inc., Eden Prairie, MN May 2007 – April 2008

Project Manager

• Managed the procurement of hardware and software from vendors, refined and implemented new templates for

performance metrics definition, conducted client negotiations, designed service development plans, trained over

230 technicians in troubleshooting skills

IBM, Minneapolis, MN May 2007 - Present

Part-Time Project Management Consultant

• Provided project IT management such as hardware ordering, infrastructure development and deployment and

server deployment for companies including US Bank and RBC Dain Rauscher

IBM, Minneapolis, MN February 2005 – May 2007

Project Management Consultant

• Provided departmental direction, installation, implementation, support and management for network migrations,

hardware maintenance, project coordination, organization IT setup, end user support and strategic outsourcing

Companies included:

o Target Corporation o US Bank o APC Power Supplies

o Kohls o Wells Fargo Bank

o Hy-Vee o RBC Dain Rauscher

IBM, Rochester, MN March 2002 – August 2004

iSeries Project Lead

• Provided technical support documentation for production division for IBM’s manufacturing facility including

development and installation of customized operating systems for clients using object oriented process.

Assisted in managing all external resources including an outsourced IBM project team of 250 consultants and

met service level agreements for client hardware repair

EDUCATION

Bachelor of Science in Computer Science, Minor in Business Administration 2007

University of Minnesota, MN

CERTIFICATIONS

CAPM Novell CCNA

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A+ Cisco CCNP

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Alexander Kwamin 651-***-**** Page 2

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