Customer Service Sales

RAYMOND ELLIS HARRIS

**** ******* ******* ***** ***/242-8778

Fairfax, VA 22033 abnrqg@r.postjobfree.com

Executive with recorded success in Mortgage Lending, Relationship Management,

Grant Management, Consumer Sales; Marketing Manager, Project Manager and

Operations

Accounting Principals McLean VA 2008- 2009

Staffing Consultant

• Developed relationships with hiring mangers, human resources and accounting departments

• Recruited accountant and finance candidates

• Managed relationships with fortune 500 companies

• Employee counseling, human resources and interview preparation

• Presented presentations for workers in transition and resume workshops

FedBid, Vienna Contract 2008-2008

Market Specialist

• Researched, recruited and educates contractors that meet specific requirements desired by federal,

state, and local government agencies.

• Assisted sellers in understanding the role of FedBid and government procurement process

• Monitored buyer specifications

• Monitored bid activity to ensure compliance with competition requirements/regulations.

• Monitored government vendor regulations

United Mortgage, Centreville, VA 2004 – 2008

LOAN OFFICER

• Residential mortgage broker responsible for generating revenue, servicing and establishing / developing

a portfolio of clients throughout MD, VA, WV and DC

• Acted as a credit counselor, making recommendations / counseling clients on how to improve credit

• Responsible for ensuring overall compliance with state and federal lending regulations

• Expanded client base by developing relationships with banking, community groups, brokers, real estate

agents, and existing clients

• Utilized Fannie Mae, Freddie Mac and FHA underwriting guidelines

Wachovia, Fairfax, VA 2007 – 2007

Wholesale Account Executive

• Managed sales presentations

• Relationship building, market review and competitive analysis in connection with consumers, realtors

and financial planners

• Planed and conduct detailed mortgage presentations for the broker and real estate community

• Reviewed loan applications to meet underwriting guidelines for Fannie Mae, Freddie Mac and Option

Arms

• Educated brokers and consumers on new product lines include conforming, non-conforming and 100%

financing loans

RAYMOND ELLIS HARRIS Page 2

University of Phoenix, Reston, VA 2004 – 2005

BUSINESS DEVELOPMENT SPECIALIST

• Managed all aspects of lead prospecting, qualification and registration of new students for various

degree and educational programs

• Presented adult learning seminars for human resources department

• Developed expertise in business development and program implementation

National Recreation & Park Association, Ashburn, VA 2002 – 2003

SPORTS MARKETING MANAGER

• Oversaw the effective management of a total of $900,000 in grant programs and ten national program

partners, which impacted 400,000 people

• Preformed grant reviewed and administration of funds

• Developed and set criteria for best sports town in United States in partnership with Sports Illustrated

• Developed a grant program of $1 million with Sports Illustrated and the US Tennis Association.

George Mason University Athletic Department, Fairfax, VA 1996 – 2002

SALES/MEMBERSHIP MANAGER

• Developed and implementing a wide array of sales, marketing and member-focused initiatives to

expand sponsorships, operating funds and profits.

• Participated in strategic planning, staff development and program integration to achieve organizational

growth and membership participation

• Designed and introduced a sales campaign which generated a ROI of 75% over previous performance.

• Surpassed 1st year sales goals by 30% and the membership objective by 5,000 with another

comprehensive sales program.

• Launched a marketing campaign to members which achieved a retention rate of 85% and overall

growth of 15%.

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Brown’s Automotive Group, Alexandria, VA 1994 – 1996

BUSINESS DEVELOPMENT MANAGER

• Responsible for all aspects of sales initiatives, target marketing, customer service and management of a

$5 million product inventory.

• Received the “President’s Customer Service Award” in 1994; ranked among Top Five in the region in

sales and customer satisfaction.

• Resolved customer service issues, finance, service, and warranty claims

• Managed front desk and tracked all incoming sales and service calls

EDUCATION

Software: MS Office, MS Project, Lotus Notes, IMIS Solutions and RecWare, Calyx Point

MBA George Mason University, Fairfax, VA 2001

BA Economics Saint Mary’s College of California, Moraga, CA 1983

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