Customer Service Supply Chain

Ryan V. Ferriot

Current Address:

*** * **** ***. ***. B *******.*@*****.***

Columbus, OH 43201

Mobile Phone: 330-***-****

Objective

To obtain a full-time position in a supply chain function where my experience and education will add value.

Willing to relocate and travel at my own expense.

Education

The Ohio State University, Columbus, OH Graduated June 2009

Bachelor of Science in Business Administration 3.0 GPA

Logistics Management

Six Sigma Yellow Belt certifiable

CTL Certification in progress

Work Experience

Ohio Department of Administrative Services Columbus, Ohio June 2008 – Present

General Services Division

Office of Procurement – State Purchasing

Procurement Intern

• Maintain and update vendor reporting and payments against state contracts

• Awarded monthly Employee Progress, Development and Recognition award

• Increased contract reporting from 53% to 68%, revenue share payments from 48% to 61% in first month

• Created Excel function in order to cut down time of completion from 2 hours to 20 minutes of specific

expenditure report

• Exercise organizational skills to prioritize and balance duties

• Collect and analyze data for managers

• Exposure to cost analysis and Kaizen projects

FedEx Global Supply Chain Services Hudson, Ohio June 2007 – Sept. 2007

Supply Chain Customer Service Coordinator

• Coordinated logistics for Eaton Corporation

• Served as a liaison between the supplier, carrier, and receiver

• Communicated effectively and built strong relationships with Eaton, their suppliers, and carriers

• Created and provided daily shipment tracking reports

• Coordinated shipments up to $50,000 daily across the continental United States

• Acquired skill of productively performing my duties in a fast pace, high stress environment

United Van Lines Cleveland, Ohio June 2006 – August 2006

Mover

• Collaborated with customers to provide quality service

• Provided leadership to moving teams and delegated tasks

• Utilized teamwork skills while maintaining a good work ethic

• Led team of movers and worked directly with the customer

Professional Organizations

• American Production and Inventory Control Society (APICS)

• Central Ohio Organization of Public Purchasers

o Chapter of the National Institute of Government Purchasing

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