Manager Customer Service

BENJAMIN BLANC

PO Box ***

*** **** ******

Brownsville, WI 53006

Home: 920-***-**** ********.**********@*****.*** Cell: 920-***-****

SUMMARY

Organized Contract Manager with experience in supporting various inner company teams with accurate and

complex reports. Knowledge of the contract process from cradle to grave and of the specific software to

extract and analyzes data. Excellent interpersonal and problem solving skills and proven record of delivering

key data and analysis in a timely manner. Expertise includes:

WORK EXPERIENCES

GE MEDICAL SYSTEMS - IT, Milwaukee, WI 2002 – 2009

Contract Manager 2005 – 2009

Implemented contracts compliance for 15 GPO. Created and sent sales reports on monthly, quarterly or yearly

basis depending on their contract. Develop and managed price lists for new contracts or RFPs. Issued

administration fees payments. Provided extra analysis on demand.

• Maintained a score above 85 for 4 consecutive quarters to earn GEHC a 2007 Performance Award from

the Premier Partners GPO. Implemented the following scorecard items: timely payments, accurate

reporting, membership list management and commitment letter response time.

• Reduced payment time from 5 to 2 business days by creating a wire information database for the GEMS-

IT GPO.

• Management award for handling all GPO reporting activities.

Credit and Collection Specialist 2002 – 2005

Prioritized and called accounts (Over 350) to resolve outstanding invoices using Get Paid, Oracle and Excel

reports. Identified payment issues and worked with various departments in order to solve the problems at the

customer level and at GE’s level. Requested Credit hold.

• Responsible for billing and collecting on all government’s purchase-orders.

• Reduced by 90% the unapplied cash and credit memos from my accounts.

• Reduced cycle time for main government accounts from 102 to 65 days.

• Collected 63.6 Millions and closed 38% of invoices per month.

GE CAPITAL AUTO FINANCIAL SERVICES, Barrington, IL 2000 – 2002

Bilingual French –English Customer Service Representative

• Averaged 50 to 80 inbound calls a day and 20 to 40 outbound calls a day.

• Received calls from customers, gave them information related to their leases.

• Provided documentations: power of attorney, lien release, zero balance letter.

• In charge of translating the French correspondence received at the office.

CONTINENT SUPERCENTERS, Troyes, Vannes, France 1998 – 1999

Cashier Manager

• Created and provided weekly schedules of up to 90 cashiers.

• Oversaw all money transfer operations through all means of payments.

BEN BLANC PAGE TWO

CONTINENT SUPERCENTERS (Continued)

• Established and balanced the cashiers' department budget: anticipating wages, requesting overtime if

needed to insure correct customer flow, resolving payment disputes or answering questions related to the

cashiers’ paycheck.

MARINE NATIONALE (French Navy) Lorient, France 1996 – 1997

Human Resources Assistant

Trained military personnel to create resumes, cover letters and to pass interviews for the Navy. Worked with

the outplacement office to select the best candidates for companies looking to hire former Navy personnel.

EDUCATION

MA, Corporate Communication and Communication Audit, University Bordeaux 3, Bordeaux, France

BA, Economic, Minor in Human Resources, University Aix-Marseille 2, Marseilles, France

BA, Communication, Universite de Provence, Aix en Provence, France

AS, Advertising and Marketing, Lycee Saint Exupery, Marseilles, France

CERTIFICATION

Master’s Certificate: Commercial and Government contracting, Villanova University

Green Belt Certificate: GE Learning Center, Milwaukee, WI

SKILLS

Computer: Expert: WAWF, Get Paid, Oracle OM/AR, Business Object, Microsoft Outlook, Word, Excel

Languages: Fluent: English, French / Knowledge: Spanish

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