Quality Assurance Management

CHRISTINA M. MENCUCCINI

* ** *. ******* * ANYO N #229 ( 928) 380 - 4004

F LAGS TAFF AZ 86001 C MMENCUCC INI@ AOL.COM

Q UALIF IC AT I ONS

Exceptional communication & presentation skills.

Knowledgeable of federal and state laws that impact healthcare delivery.

Computer proficiency in word-processing, database management, report writing, desktop

publishing, CAD dispatching and billing software.

P UB LIC ATIONS

“Breaking the Silence of Suicide” Mental Health Weekly, October 27, 2008.

P ROFESS IONAL EXPER IE NC E

NARBHA/ Northern Arizona Behavioral Health Authority, Flagstaff, AZ

C ommunication Manager

Responsible for public relations activities at NARBHA and throughout five-county

provider network, including: press releases, public service announcements, print and

online ads, brochures and other communications in accordance with ADHS/DBHS

requirements including English other languages/formats to meet member needs.

Responsible for development and distribution of Member Handbook and other

publications to provider network and community stakeholders.

Designs brochures, newsletters and other informational materials aimed at consumers,

family members, stakeholders, and provider network.

Responsible for website design, content, and management including www.narbha.org and

www.narbha.networkofcare.org

Facilitates forums, town halls or other community events to solicit input from consumers,

family members, and stakeholders.

Develops and implements policies and NARBHA’s Strategic Communication Plan in

alignment with ADHS/DBHS policies and contract requirements.

Responds to media inquiries and monitors media sources for information and articles

regarding the behavioral health system and provider network.

Oversees Administrative Services budget for five areas of operation under state

contractual guidelines.

Flagstaff Medical Center/ Guardian Medical Transport, Flagstaff, AZ

C ommunications

Managed department statistics, data collection, and risk analysis.

Developed quality assurance program for patient and billing documentation.

Technology support (hard & software) for department operations.

Hospital and community relations.

A DD IT IONAL E XPER IENC E

25 years of professional alpine skiing: coaching, instructing, & competition.

15 years of selling and representing professional ski equipment manufacturers.

5 years of restaurant & bar management; TQM trainer; server trainer.

2 years of military experience; US Army Medic; Honorable Discharge.

AIG Consultants, Inc. - Patient Safety/ Communications (6 hours)

P ROFESS IONAL

E NHANCEMENTS Tufts University School of Medicine - Quality Interactions: A Patient-Based Approach to Cross-

Cultural Care

HIPAA Certification - The HIPAA Training Company

Northern AZ Healthcare – FMC Magnet Leadership Program (12 hours); Legal Seminar for Nurses

(7.5 hours); Evidence Based Practice Research (5.5 hours)

NARBHA Cultural Competency Training - DBHS Cultural Competence Training (2 hours); Cultural

Diversity (2 hours); Work-Life Balance (2 hours); Gender Variant & Transgender (2 hours);

Monolingual Clients (2 hours); Deaf & Hard of Hearing (2 hours)

NARBHA Training - Deficit Reduction Act

Critical Incident Stress Management (CISM) Training (14 hours)

Emergency Management & Incident Command Systems - FEMA Independent Study (7 hours)

Flagstaff Leadership Program – Class of 2004

STEP/ Satellite Theological Education Program – University of Notre Dame (115 hours)

The Army Institute for Professional Development – Military Leadership (60 hours)

E DUC ATION

University of Phoenix, Phoenix, AZ

Graduate Certificate, Marketing Management (2009)

Graduate Certificate, Human Resources Management (2008)

Masters of Health Administration, Commencement Speaker (2006)

Salve Regina University, Newport, RI

Bachelors of Liberal Studies, Political Science & Communication (1999)

University of Phoenix –General Skills and Professional Communications (Instructor)

I NTERESTS

City of Flagstaff Parks & Recreation Commission (Chair)

Arizona Daily Sun – Citizen Editorial Board (Member)

Catholic Charities Community Services (Vice Chair)

Northern Arizona Cursillo Council (Committee Chair)

San Francisco de Asis – Parish School Advisory Board (President)

Flagstaff Sunrise Lion’s Club (Lion Member)

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