Customer Service Sales
Resume:
Michael Finnegan
**** **** ******* ***. ********** WA, 98926 - 509-***-****
Email: abnram@r.postjobfree.com
SUMMARY
Accomplished, driven international sales manager with proven success in managing large accounts,
maintaining and developing customer relationships, and loyally promoting company goals and
philosophies in and outside of the office. An entire employment history built on being a strong leader
and providing excellent customer service.
EMPLOYMENT HISTORY
ANDERSON HAY & GRAIN (AHG), Ellensburg, WA (9/2003 to 4/2009)
Sales/Account Manager (1/2005 to 4/2009). Past positions at AHG: Export Sales Assistant (9/2003 to 1/2005).
Responsible for the maintenance and growth of key sales/customer accounts within the export sales
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team.
Accountable for 45%-50% of company wide sales.
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Directly responsible for the maintenance and growth of relationships between the company and the
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international customers.
Daily trouble-shooting on issues of logistics, sales, and customer service to ensure the success of sales
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and relationships.
Contributed to the development and carry-out of yearly budgets.
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Updated and maintained sales forecasting and managed inventories to sales plan.
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Demonstrated the skills and capabilities necessary to take over and manage the key accounts of the
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largest markets we did business with.
Traveled domestically and internationally for meetings and tours while keeping up with daily
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workload.
Working knowledge of Oracle Database, Microsoft Word, Microsoft Excel, and Microsoft Outlook.
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SYSCO, Wilsonville, OR (11/2002 to 9/2003)
Insides Sales/Customer Service Representative
Worked with account managers to maintain and address the customer service needs of corporate
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accounts.
Worked directly with assigned accounts for the sales of perishable and non perishable food items
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Responsible for order and data entry of assigned accounts.
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Worked in call center environment.
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THE TAV, Ellensburg, WA (6/1998 to 9/2002)
Kitchen Manager
Managed daily operations.
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Responsible for scheduling the staff.
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Worked directly with food suppliers and wholesalers for the purchase of sales of perishable and non
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perishable food items
Maintained kitchen inventory.
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Helped to create a restaurant environment based on great customer service.
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THE VALLEY CAFÉ, Ellensburg, WA (9/1992 – 6/1998)
Kitchen Manager
Managed daily operations.
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Responsible for scheduling the staff.
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Maintained kitchen inventory.
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Worked directly with food suppliers and wholesalers for the purchase of sales of perishable and non
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perishable food items.
Oversaw the creation of new menus and daily specials
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Helped to create a restaurant environment based on great customer service.
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EDUCATION
B.A. in Political Science, Central Washington University, 1995. Minor in Economics.
Completion of leadership, management, and sales negotiating courses provided by AHG.
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